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Vp Call Center Operations On Call Jobs (NOW HIRING)

First Call

Call Center Manager

White House, TN · On-site

Direct impact on call center performance, service levels, and operational growth * Collaborate ... Call Center Operations & Team Leadership * Oversee daily call center activities to ensure ...

MUSC

Manager, Call Center Operations

Charleston, SC · On-site

Summary The Manager of Call Center Operations reports to the Director, Call Center Operations (Ambulatory). Under limited supervision, the Manager of Call Center Operations provides visible and ...

NearU

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Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

NearU

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Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

NearU

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Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

BluZinc

COO SVP Operations

Gainesville, FL · On-site +1

Consumer Financial Services / Health, Disability or Benefits Insurance Claims / Contact Centre ... For those with an ideal profile match we will arrange a confidential / call to learn more about ...

UMR

VP Customer Service & PBM Contact Centers

Eden Prairie, MN · Remote

$141.20K - $181K/yr

Vice President, Contact Center Operations Optum is a global organization that delivers care, aided ... Review performance scorecard; develop and execute strategies to improve call center performance ...

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Vp Call Center Operations On Call information

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$68.5K

$155.8K

$264K

How much do vp call center operations on call jobs pay per year?

As of May 28, 2026, the average yearly pay for vp call center operations on call in the United States is $155,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $185,000.00 per year, depending on experience, location, and employer.

What is the difference between Vp Call Center Operations On Call vs Call Center Manager?

AspectVp Call Center Operations On CallCall Center Manager
CredentialsBachelor's degree, leadership experienceBachelor's degree, customer service background
Work EnvironmentExecutive office, strategic planningCall center floor, team supervision
ResponsibilitiesOversees multiple call centers, sets policiesManages daily operations, supervises staff

The Vp Call Center Operations On Call focuses on strategic leadership and high-level decision-making, often overseeing multiple locations. In contrast, the Call Center Manager handles daily team management and operational tasks. Both roles require leadership skills and industry experience but differ in scope and focus.

What cities are hiring for Vp Call Center Operations On Call jobs? Cities with the most Vp Call Center Operations On Call job openings:
What are the most commonly searched types of Vp Call Center Operations jobs? The most popular types of Vp Call Center Operations jobs are:
What states have the most Vp Call Center Operations On Call jobs? States with the most job openings for Vp Call Center Operations On Call jobs include:
Vp Call Center Operations On Call jobs near you
Infographic showing various Vp Call Center Operations On Call job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 69% Full Time, 1% Temporary, 27% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $155,780 per year, or $74.9 per hour.
Call Center Manager

Call Center Manager

First Call

White House, TN • On-site

Full-time

Posted 24 days ago

Job description

Drive Team Performance & Operational Success

Operations Manager (Hybrid – White House, TN)

Company Overview:

First Call Claims Solutions (QRM) is a trusted call center with 25+ years of experience serving 1,000+ clients nationwide. We specialize in processing insurance claims-from the very first report of a loss (FNOL – First Notice of Loss) to any other incident that needs attention (FNOI – First Notice of Incident)-and provide 24/7 support, overflow handling, and dedicated CAT response teams.

Our reputation is built on operational excellence, responsiveness, and an unwavering commitment to our clients.

About the Role:

Are you a hands-on operations leader who thrives on managing high-performing teams and driving operational efficiency? We're seeking an Operations Manager to oversee the day-to-day operations of our call center, ensuring smooth workflows, team development, and service excellence. You will supervise Team Leaders and Customer Service Representatives, provide guidance and performance management, and implement process improvements that enhance both employee experience and client satisfaction.

Schedule:

  • Every other weekend rotation: Saturday & Sunday, 8:00 AM – 4:30 PM (CST)
  • Weekdays: 3:00 PM – 11:00 PM (CST)
    • During a weekend rotation, you may select 2 weekdays off from Tuesday, Wednesday, or Thursday

Why You'll Love This Role:

  • Lead and mentor a team of Team Leaders and Customer Service Representatives
  • Direct impact on call center performance, service levels, and operational growth
  • Collaborate cross-functionally with Operations, HR, and other leadership teams
  • Opportunity to implement process improvements and operational enhancements
  • Shape the team culture and drive employee engagement and retention

What You'll Be Doing:

Call Center Operations & Team Leadership

  • Oversee daily call center activities to ensure efficiency and high performance
  • Supervise Team Leaders and Customer Service Representatives, providing coaching and guidance
  • Monitor staff performance, deliver feedback, and implement corrective actions as needed
  • Ensure all operations comply with company policies and procedures

Process & Performance Management

  • Analyze reports and metrics to identify trends, areas for improvement, and opportunities for growth
  • Allocate resources effectively to meet operational demands and service level agreements
  • Identify and implement process enhancements to improve efficiency and customer satisfaction
  • Collaborate with other managers to ensure alignment and support across departments
  • Escalate operational trends or concerns to the Director of Operations

Who You Are:

  • High School Diploma or GED required
  • 3+ years' experience in operations or customer service; 1 - 2 years of quality assurance preferred
  • At least 2 years' experience leading large-scale operations teams, with a proven ability to inspire and guide multiple Team Leaders and frontline staff toward organizational goals
  • Skilled in process improvement, operational efficiency, and performance monitoring
  • Strong written and verbal communication skills; able to provide feedback professionally
  • Proficient with Microsoft Word, Excel, and call center performance metrics

Ready to Lead Call Center Operations?

If you're passionate about driving operational excellence, developing high-performing teams, and delivering measurable results, we'd love to connect with you.

Apply today and help shape the future of our call center operations at First Call!