Volunteer Operations Manager Jobs in Washington (NOW HIRING)

MISSION
Our mission is to support strong children, strong families, and strong communities.
VISION
At Martha’s Table, we believe that every Washingtonian deserves the opportunity to stay and thrive. 

ABOUT MARTHA’S TABLE

At Martha’s Table, we believe that every Washingtonian deserves the opportunity to thrive. For over forty years, we have worked to support strong children, strong families, and strong communities by increasing access to quality education, health and wellness, and family resources.

Together, we are “One MT.”  This means we work across all three of our locations to support our shared mission. In all that we do, we exemplify our four core values of respect, compassion, teamwork, and accountability. These values -- and our commitment to “the MT Experience” -- guide how we engage with the communities we stand alongside and how we work together as a team. When you come to Martha’s Table -- as a guest or as a team member --  you are valued and you deserve our very best.

In order to be the best version of MT, we are deeply committed to equitable practices. We apply the principles of diversity, equity, and inclusion in providing programming and services; in creating our Board; in partnerships and procurement; and in hiring, training, and advancing our team members.

We invest in our team members’ personal and professional goals through our “STEP” program, which includes tuition for continuing education, certifications, and professional development; funding to unlock financially held transcripts; and flexible leave options.

POSITION OVERVIEW

The Volunteer Administrative Manager will support the development of volunteer leaders by stewarding individuals through the volunteer life cycle. This position will manage volunteer scheduling, and training, as well as execute recruitment, recognition and retention efforts as outlined in the volunteer engagement strategy. 

 POSITION DUTIES AND RESPjONSIBILITIES

Administration

• Establish and oversee a system for the collection and maintenance of data for accurate assessment of volunteer program outcomes.

• Manage day-to-day volunteer operations, including scheduling volunteers, responding to email and telephone inquiries, and troubleshooting volunteer problems.

• Maintain and update the volunteer database, ensuring accuracy for tracking hours, contacts, and reports.

• Develop and document standardized policies and procedures for all volunteer services.

• Collaborate with the Director of Volunteer Engagement to prepare reports of volunteer program outcomes to internal and external stakeholders.

• Perform other duties as assigned
• Commitment to Martha’s Table’s mission and core values of compassion, respect, teamwork, and accountability 
• Embodies and serves as a model for “MT Experience” and our organization’s core values

Program Management

• Develops tactics and plans to execute volunteer engagement strategies.

• Manage and serve as an internal point of contact for on-site volunteers.

• Manage the process to train, facilitate, and provide oversight for team members orienting and training new volunteers.

• Liaise and meet with the various program leaders within Martha’s Table to assess their volunteering needs.

• Facilitate recognition and retention efforts to create and assure meaningful experiences for all volunteers.

• Collaborate with the Programs team to support and develop activities for volunteer engagement programming to increase leadership skills for volunteers.

• Support the collaboration with the Communications team to create impactful content to support volunteer newsletters and communication.

• Support the collaboration with the Development team to expand the donor and volunteer network, and to enhance financial and volunteer contributions.

• Attend all MT Anchor Events to support volunteer management.

External Relationship Management

• Actively organize, coordinate, and manage the recruitment of volunteers with a focus on developing partnerships with social, civic, and community-based institutions and organizations.

• Manage existing partnerships with recurring volunteer groups.

EXPERIENCE, KNOWLEDGE, AND SKILLS REQUIREMENTS

• Strong interpersonal skills with the ability to demonstrate Martha’s Table’s core values compassion, accountability, respect and teamwork to build strong internal and external relationships.
• Strong public speaking skills with the ability to strongly communicate Martha’s Table’s mission, approach, and volunteer engagement strategies and opportunities to large audiences internally and externally.
• Strong time management and organizational skills with the ability to organize and manage resources as well as efficiently deliver on competing priorities in a fast-paced environment.
• Strong written and verbal communication skills with the ability to effectively convey information regarding volunteering logistics to various internal and external stakeholders.
• Strong data entry skills with the ability to maintain clean and accurate volunteer data - with a focus on customer relationship management.
• Proficient in verbal/written Spanish, preferred but not required

 EDUCATION AND TRAINING REQUIREMENTS

• At least 2 years of university, community college, business school, vocational, trade or technical school or at least 3 years of related professional experience in volunteer management, stakeholder engagement or program management. 
• Experience with event planning (preferred)

WORKING CONDITIONS

• While performing the duties of this job, the team member is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

COVID-19

Martha's Table requires all team members to have:

• 2 doses of either Pfizer or Moderna administered before April 18, 2023;

• 1 dose of Johnson & Johnson's Janssen administered before May 22, 2023;

• 2 doses of Novavax COVID-19 vaccine, Adjuvinated; or

• 1 updated dose of either Pfizer or Moderna administered after April 18, 2023

Martha's Table will consider waiving the vaccination requirement for: