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Volunteer Call Center Representative Jobs in Puerto Rico

Staff Management | SMX

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Bilingual Customer Service Representative

Guaynabo, PR · On-site

$12 - $13.50/hr

Are you an experienced bilingual or Spanish-speaking call center representative looking for a new opportunity? We are hiring immediately for a Customer Service Representative! This is a full-time ...

Adecco

Customer Service Representative

San Juan, PR · On-site

$13 - $13.50/hr

... in a call center environment. Requirements: * High School Diploma/GED * Prior health care ... and additional voluntary benefits including medical, dental, vision, life insurance, commuter ...

Liberty Latin America Communications, Inc.

PR

Direct Debit, IVR Automatic Payment, Web Payment, Payment through a call center representative over the phone. * May perform follow-up on installation/service quality, greet walk-in customers.

Liberty Latin America Communications, Inc.

PR · On-site

Direct Debit, IVR Automatic Payment, Web Payment, Payment through a call center representative over the phone. * May perform follow-up on installation/service quality, greet walk-in customers.

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Volunteer Call Center Representative information

What is the difference between Volunteer Call Center Representative vs Customer Service Representative?

AspectVolunteer Call Center RepresentativeCustomer Service Representative
CredentialsMinimal; often no formal certification requiredHigh school diploma or equivalent; some roles may require training
Work EnvironmentNon-profit or community settings, often remote or volunteer-basedCorporate offices, retail, or call centers, typically paid positions
Employer & IndustryNon-profit organizations, charities, community servicesBusinesses across various industries, including retail, telecom, and finance
Search & Comparison IntentUnderstanding volunteer roles, unpaid work, community servicePaid employment, career development, customer interaction

Volunteer Call Center Representatives typically work in non-profit or community settings without formal credentials, focusing on unpaid service. Customer Service Representatives are paid employees in corporate environments, often requiring specific training. Both roles involve communication with customers or clients, but differ mainly in compensation and work setting.

Can I get a volunteer call center representative job with no experience?

Volunteer call center representative positions often do not require prior experience, as training is typically provided. Basic communication skills, a friendly attitude, and the ability to follow instructions are usually sufficient to start, making these roles accessible to beginners. Some organizations may prefer volunteers who are reliable and able to commit to scheduled shifts.

What are the most commonly searched types of Call Center Representative jobs in Puerto Rico?

The most popular types of Call Center Representative jobs in Puerto Rico are:

Volunteer Call Center Representative jobs near you
Infographic showing various Volunteer Call Center Representative job openings in Puerto Rico as of August 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Temporary. Highlights an 100% In-person job distribution.

Lead Contact Representative (Bilingual-Spanish)

Criminal Investigation & Law Enforcement | IRS Careers

Caguas, PR • On-site

$61K/yr

Full-time

Re-posted 10 days ago

Key responsibilities

  • Advise taxpayers of their rights and appeals procedures related to individual and business accounts.

  • Research accounts and interact with individuals, including third-party representatives, in sensitive or challenging situations.

  • Coordinate workflow, resolve related problems, and support organizational functions through service to internal and external customers.

Internal Revenue Service rating

7.4

Company rating: 7.4 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

159th of 297 rated public sector bodies

Job description

WHAT ISTaxpayer Services Service Center - Accounts Management?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
  • The range reflects the minimum locality to maximum locality for locations listed in the announcement. Salary will be based on selected duty location.
  • Telework eligible positions do not guarantee telework.
REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILSQualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.
QUALIFICATION REQUIREMENTS:
SPECIALIZED EXPERIENCE GS - 9: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-08 grade level in the Federal service. Specialized experience for this position includes:

  • Applying the methods, precedents, and guidelines related to individual and/or business accounts and the specialization of the assigned workload to advise taxpayers of their rights and appeals procedure;
  • Researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account;
  • Servicing internal and external customers by identifying organizational functions, terminology, quality assurance techniques, and reporting requirements in order to coordinate workflow and resolve related problems;
  • Assessing the performance capabilities of employees in order to assign work appropriately;
  • Experience with organizational office operation, processing and procedures and administrative policies, to support the supervisor or to use when acting as supervisor;
  • Experience utilizing inventory management procedures to control casework and conduct research;
  • Experience coaching, instructing, and/or evaluating subordinates.

AND
You must also meet the following requirement(s):

  • TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
  • BILINGUAL POSITION: Applicants will be required to demonstrate proficiency (ability to speak, read, and write) in both English and Spanish. You may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be considered for the position.

For more information on qualifications please refer to OPM's Qualifications Standards.

Education:A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).Employment Type: OTHER

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