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Regular Full-Time Professional Rochester, NY, US

$120,000.00 To $155,000.00 Annually

RED-Rochester LLC, is the primary utility provider and district energy supplier for the 1,200-acre Eastman Business Park, one of the world’s most comprehensive industrial campuses located in Rochester, NY. RED-Rochester owns and operates a highly reliable and efficient utility infrastructure that delivers a full suite of services - utilizing high pressure industrial boilers and a gas turbine-supporting electricity, steam, chilled water, and other critical utilities across the park. These services are distributed through a dedicated microgrid and industrial systems designed to meet the demands of diverse industrial and commercial tenants.

Through our unwavering commitment to safety, reliability, environmental stewardship, and community, we strive to be a trusted utilities provider that drives sustainable development, powers progress and leads the way towards a greener and brighter future.

Responsible for the reliable, secure, and cost-effective design and operation of RED’s IT/OT systems. Must ensure efficient and productive utilization of financial resources and IT/OT assets to minimize unplanned downtime and avoid impacting utility plant operations. Must ensure best practices are followed to implement effective cybersecurity for RED’s IT and OT infrastructure. Must follow all company procedures to maintain a safe workplace and comply with all regulatory requirements.

• Ensure all IT and OT systems are highly reliable and cost effectively maintained.
• Engineer networks for IT and OT systems - design and implementation of network segmentation, configuration of network switches and firewalls, identification and remediation of network vulnerabilities, designing and implementing in-house expansion and upgrades of network equipment, etc.
• Act as owner of RED’s Operational Technology (OT) PWCS cybersecurity monitoring/backup/patching system- deploy patches to control system servers/workstations/controllers, design and implement monitoring of control system assets and network equipment, utilize existing cybersecurity tools to monitor systems, and recommend/implement additional monitoring to improve security and reliability.
• Support other departments within RED that require new software applications/tools - vet new tools for security and functionality with existing systems, design integrations with existing systems and support implementation of new applications.
• Coordinate external vendors to perform annual IT cybersecurity assessments and penetration testing. Work independently and with other IT staff to remediate physical, network, server, application, and end-user issues identified during testing.
• Manage vulnerability scanning tool and remediate issues identified by the tool.
• Develop disaster recovery plans for IT network, IT applications, Windows Hybrid 365 environment, and OT network. Perform periodic disaster recovery exercises.
• Administer RED’s Windows Hybrid M365 environment and Intune device management.
• Manage RED’s various IT & OT servers (both physical and virtual, both Windows and Linux operating systems).
• Administer company-provided cell phones and VOIP phone system.
• Administer security camera system and provide front-line troubleshooting for camera issues.
• Administer physical access control system and provide front-line troubleshooting for access control issues.
• Develop and implement effective IT Preventative Maintenance (PM) programs to improve equipment reliability (patching, hardware cleaning, periodic upgrades, etc.)
• Administer nearly all cloud-based and locally-hosted applications used by the company: VelocityEHS, TagsPro, Bluebeam, M365, OSIsoft PI system, Maximo, CompliantPro, ESRI ArcGIS, AutoCAD, CEMS, etc.
• Along with other IT staff, act as support escalation point when our MSP helpdesk is unable to resolve end-user issues. (Users are directed to our MSP for basic/primary helpdesk support to free up our internal IT team to tackle more complex issues.)
• Assist Manager and I&C Engineers in building monitoring of plant, network, and control system assets in OSIsoft PI system.
• Manage and implement small and medium-size IT system projects. Must be able to marshal the people and resources needed to successfully plan, schedule and execute projects on time and on budget.
• Assist manager in developing future budgets and managing current year IT team budget.
• Build detailed documentation of all IT and OT systems and networks.

• Bachelor's degree preferred (in related discipline such as Computer Science, Network Administration, Cybersecurity, Statistics, Science or Engineering), OR an equivalent combination of education & additional experience (such as an Associates’ degree, relevant training in the US Military, etc.)
• Minimum 5 years' hands-on experience with Windows domain environments/Microsoft 365, server VM administration, end-user desktop support, and network administration.
• Operational Technology system experience (networking for SCADA or DCS) strongly preferred.
• Current CompTIA A+ holder (or ability to obtain within 1 year of employment), current CCNA holder (or ability to obtain within 1 year of employment) and current CCNP holder (or ability to obtain within 2 years of employment)
• OSIsoft PI data collection system experience is a plus.

• Dedication to customer service and understanding that our most important customer is RED’s Operations team.
• Network Engineering skills (Cisco and Fortinet network equipment configuration experience preferred).
• Windows domain and M365 administration skills.
• Fundamental understanding of electrical, mechanical, and controls systems preferred.
• Ability to work independently.
• Must be a results-driven self-starter with the desire to maximize reliability and security of IT systems in a dynamic operating environment.
• Demonstrates a high level of emotional intelligence and is able to communicate in a calm, professional manner in stressful environments.
• Able to communicate and explain technical ideas in layman’s terms to assist leadership, end users, and others without technical expertise in making informed decisions.
• Able to adjust easily to rapid change, possesses a strong sense of urgency, and is able to work well under pressure.
• Technical problem solving, analytical and decision making skills are required.
• Strong attention to detail and strong documentation skills required.
• Possesses excellent written and oral communication skills in English.

• A combination of office, server room, and heavy industrial park conditions.
• Must go in-the-field to support employees where they work with IT equipment – typically office or shop spaces, but occasionally includes areas deep inside utility plants. Work takes place in areas that are noisy and which may be very dirty.

• Able to operate computer keyboard, printers, copiers, etc.
• Visual and hearing ability.
• Able to move between buildings in Eastman Business Park which may require climbing multiple flights of stairs from time-to-time.
• Must have a valid driver’s license and willingness to use a company or personal car to travel about Eastman Business Park which covers approximately 5 square miles.

Location: Eastman Business Park, Rochester, NY

Travel: Limited to travel within the park grounds, as required.

As required by multiple state pay transparency laws, RED-Rochester provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and specific office location. The range of starting pay for this role is $120,000 to $155,000 annually. This position is also eligible to participate in the Company's annual bonus program.

• A generous time off program
  • Upon hire, up to 156 hours of accrued vacation time
  • Personal time of 3 days annually
  • 10 company-paid holidays
• Annual bonus program (dependent on position)
• Medical Insurance, Dental Insurance, and Vision Insurance plans
• Company paid Life Insurance/Short Term Disability/Long Term Disability
• Flexible Spending Account (FSA) and Health Spending Account (HSA) options
• 401(k) with immediate vesting and a competitive company match
• Educational assistance program

RED-Rochester is committed to diversity in its workforce including Equal Opportunity Employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status.