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Voip Systems Engineer Jobs in Georgia (NOW HIRING)

Engle Martin

Customer Success Engineer

Atlanta, GA · On-site

Collaborate with Systems Engineer and Network Administrator on additional special projects ... VOIP phones, Pitney Bowes postage machines, and various projectors. * Also maintains a basic ...

Quantix, Inc.

Sr. Cisco Network Engineer

Marietta, GA · On-site

... Network Engineer Connectivity. This role involves high-level network planning, design, and ... systems (including wireless and VoIP). • Evaluates and recommends new products, maintains ...

Quantix

Sr. Cisco Network Engineer

Marietta, GA · On-site

$98K - $135K/yr

Job Title: Sr. Cisco Network Engineer Connectivity - Communication Services Location: Marietta, GA ... for the network systems (including wireless and VoIP). Evaluates and recommends new products ...

Qualified Staffing

Network Engineer

Dalton, GA

$25.60 - $44.60/hr

Design, monitor, maintain, and support network systems across multiple environments. * Troubleshoot ... Knowledge of networking protocols, routing, switching, firewalls, VoIP, and OSP concepts. * Ability ...

Qualified Staffing

Network Engineer

Dalton, GA · On-site

$25.60 - $44.60/hr

Design, monitor, maintain, and support network systems across multiple environments. * Troubleshoot ... Knowledge of networking protocols, routing, switching, firewalls, VoIP, and OSP concepts. * Ability ...

Axon

Technical Support Engineer, Axon 911

Atlanta, GA · On-site

In this role, you will troubleshoot and resolve technical issues, diagnose system and logic errors ... VoIP & Unified Communications: In-depth understanding of VoIP technologies, including SIP, RTP, and ...

Dalton Utilities

Network Engineering

Dalton, GA · On-site

$25.60 - $44.60/hr

Network Administrator Employment Type: Full-Time Job Summary The Network Engineer role supports the ... systems. Familiarity with networking protocols, routing, switching, firewalls, VoIP, and Outside ...

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Voip Systems Engineer information

What is a VoIP systems engineer?

VoIP Systems Engineers are IT professionals who design, implement, manage, and troubleshoot Voice over Internet Protocol (VoIP) systems. These systems enable voice communications and multimedia sessions over the internet, replacing traditional phone networks. VoIP Systems Engineers ensure reliable connectivity, optimize network performance for voice traffic, and maintain the security and quality of communication infrastructures. They often work with hardware, software, and network configurations to provide seamless voice services for organizations.

What are the key skills and qualifications needed to thrive as a VoIP systems engineer?

To thrive as a VoIP Systems Engineer, you need a solid understanding of networking fundamentals, VoIP protocols (such as SIP and RTP), and relevant telecommunications experience, often supported by a degree in computer science or a related field. Familiarity with PBX platforms, VoIP management systems, and certifications like Cisco CCNA Collaboration or CompTIA Network+ is typically required. Excellent troubleshooting, communication, and project management skills set top candidates apart in this role. These abilities are crucial for ensuring reliable, secure, and high-quality voice communications critical to business operations.

What are some common challenges VoIP systems engineers face when integrating new platforms with existing infrastructure?

VoIP Systems Engineers often encounter challenges when integrating new VoIP platforms with legacy systems, such as compatibility issues between different protocols or hardware. Ensuring seamless connectivity without disrupting ongoing communications requires careful planning and thorough testing. Additionally, managing network security and quality of service (QoS) to prevent call drops or latency can be complex in mixed environments. Collaborating closely with IT, network, and security teams is crucial to address these challenges effectively and ensure a smooth transition.

What is the difference between Voip Systems Engineer vs Voip Network Engineer?

AspectVoip Systems EngineerVoip Network Engineer
CredentialsTypically requires Cisco, Microsoft, or VoIP-specific certificationsSimilar certifications, often Cisco CCNA/CCNP, and network-focused
Work EnvironmentDesigning, implementing, and maintaining VoIP systems and solutionsManaging and optimizing VoIP network infrastructure and traffic
Industry UsageUsed in telecom, IT, and enterprise communication sectorsCommon in networking, telecom, and IT service providers

While both roles involve VoIP technology, the Voip Systems Engineer focuses on the overall system design and deployment, whereas the Voip Network Engineer concentrates on the network infrastructure and traffic management. Both roles require similar certifications and work environments, but their primary responsibilities differ within the VoIP ecosystem.

Are Voip Systems Engineers in demand?

VoIP Systems Engineers are in high demand due to the increasing reliance on VoIP technology for business communications. They are often required to have skills in network infrastructure, VoIP protocols, and certifications such as CCNA or CCNP, with job opportunities available across various industries and organizations expanding their communication systems.

How much do Voip Systems Engineers make in the US?

VoIP Systems Engineers in the US typically earn between $70,000 and $120,000 annually, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced engineers with specialized skills can earn higher salaries, especially in tech hubs or with advanced certifications like CCNP or Cisco Certified Voice Professional.

How to become a Voip Systems Engineer?

To become a VoIP Systems Engineer, individuals typically need a bachelor's degree in computer science, telecommunications, or a related field, along with experience in network administration and VoIP technologies. Certifications such as Cisco CCNA Collaboration or CompTIA Network+ can enhance job prospects, and strong knowledge of networking protocols, SIP, and VoIP hardware is essential.

What does a Voip Systems Engineer do?

A VoIP Systems Engineer designs, implements, and maintains Voice over Internet Protocol (VoIP) communication systems for organizations. They configure network hardware, troubleshoot call quality issues, and ensure system security, often using tools like Cisco or Avaya. Strong knowledge of networking, protocols, and certifications such as CCNA or CCNP are typically required for this role.

What cities in Georgia are hiring for Voip Systems Engineer jobs?

Cities in Georgia with the most Voip Systems Engineer job openings:

Infographic showing various Voip Systems Engineer job openings in Georgia as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, 3% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Customer Success Engineer

Atlanta, GA • On-site

Engle Martin & Associates
Insurance Services • 501 - 1,000 employees
Learn more about Engle Martin & Associatesexternal

Full-time

Posted 16 days ago

Job description


TITLE: Customer Success Engineer
DEPARTMENT: Information Technology
REPORTS TO: IT Customer Success Manager
STATUS: Regular, full-time; non-exempt
SUMMARY OF JOB PURPOSE
The Customer Success Engineer supports the company's IT department by troubleshooting and resolving all Tier 1 and Tier 2 IT support requests assigned to the CST (Customer Success Team) by the EMSD (Engle Martin Service Desk) ticketing system. The Customer Success Engineer must be aware of any consistent, repetitive issues that may require more investigation, escalation, and/or permanent solutions. In general, the incumbent must possess intermediate knowledge to troubleshoot basic to advanced hardware and software problems and must also possess the ability to convey complex technical concepts in a non-technical, user-friendly way.
PRIMARY JOB RESPONSIBILITIES
  • Offers technical support to both internal and external Team Members through existing phone and email systems to solve Tier 1 and Tier 2 technical problems. Presents complex technical information and solutions to non-technical audiences.
  • Resolves assigned support incidents and tasks within the established SLA parameters.
  • Creates, maintains, and terminates user accounts such as Active Director, Box.com, Office365, AT&T, GFI, CRM, MAS, and Xactimate. Ensures auditing requirements are being followed for user access.
  • Possesses intermediate understanding of networking principles to troubleshoot and resolve network connectivity issues such as printing/scanning, LAN, WAN, wireless, VPN, and Remote Desktop issues.
  • Configures and ships equipment for new users and/or users due for an upgrade. Removes and backs up local data as well as ensuring equipment is returned or reassigned from terminated users.
  • Maintains the Netsuite asset tracking system; ensures enough IT inventory is maintained to support the company.
  • Keeps all laptops and desktops current with the Sophos Anti-Virus Administration Kit including running weekly virus database updates and scans.
  • Basic administrative duties including but not limited to supplying proper documentation and/or user guides for applications, answering the helpdesk phone line, answering the IT door, receiving parcels and shipping IT inventory, maintaining various organizational spreadsheets, and general support.
  • Assists with training Associate Customer Success Engineer(s) with functions that are more complex.
  • Collaborate with Systems Engineer and Network Administrator on additional special projects.
  • Provides emergency support during the accepted on-call schedule during weekends and weekdays. On occasion, participation may be required in the design, testing, and implementation of new or redesigned applications and/or processes which may require working after normal support hours.
  • Maintains working knowledge of hardware/equipment including HP laptops and desktops, Planar monitors, HP docking stations, Olympus digital recorders and transcription pedals, HP printers and scanners, Lanier Scanner/Copier/Printer, Sharp Scanner/Copier/Printer, Polycom VOIP phones, Pitney Bowes postage machines, and various projectors. Also maintains a basic knowledge of Apple, Android, Windows, and Blackberry mobile operating systems for VPN on mobile devices.
  • Working knowledge of software/applications including Windows 11, Internet Explorer, Microsoft Office, Foxit, Microsoft Office365, Microsoft CRM, Xactimate, Riskmaster, VPN Clients, Sophos Anti-Virus, eFax, and internal applications such as Digital Dictation, Photo Report Application, and DTE.
  • Establishes and maintains positive working relationships with other members of the organization across departments, divisions, and locations.
  • Maintains the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to EM and its endeavors.
  • Upholds the values of Engle Martin and Our Foundation.

REQUIRED EDUCATION & EXPERIENCE
  • 4-5 years of recent help desk experience
  • 4-5 years of PC Hardware, Windows 10, and Window 11 experience preferred

DESIRED KNOWLEDGE, SKILLS & ABILITIES
  • Thorough skill set in Microsoft Office Suite (including but not limited to Word, Excel, PowerPoint, Outlook, and SharePoint)
  • Keyboarding skills (including speed and accuracy)
  • Effective written and verbal communication skills with the ability to clearly and succinctly articulate concepts and findings
  • Basic mathematical skills
  • Ability to operate standard office equipment
  • Intermediate data extraction skills for analysis and reporting purposes
  • Effective time management and organization skills
  • Excellent customer service skills
  • Detail-oriented, and the ability to research, investigate and problem solve
  • Team-oriented work style
  • Commitment to professional and personal growth and development
  • Trustworthiness, integrity, and personal accountability and adherence to standards of ethical behavior and professional conduct

WORKING CONDITIONS
Work is conducted primarily in an indoor office environment with protection from weather conditions and with exposure to noise typical of an office or administrative setting.
PHYSICAL ACTIVITIES AND REQUIREMENTS
Require to be on call from 6pm - 9pm EST on weekdays and 9am - 6pm on weekend. Lifting and carrying up to 30 lbs.; Frequent sitting, standing, walking, and bending; occasional kneeling, reaching, and stooping; handling office equipment; periodic driving may be required; visual acuity to prepare, read, and organize detailed hard copy and electronic documents; ability to speak and to hear the spoken word in normal face-to-face, web-based, and telephonic business communications. Willingness to accommodate occasional meetings and work activities that may be scheduled after normal daytime business hours.

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