Voip Systems Engineer Jobs in Florida (NOW HIRING)

POSITION SUMMARY The employee in this position works with and assists the Senior System Engineer with the research, planning, design, implementation, integration, monitoring, maintenance, and support of systems and cloud infrastructure, VMWare, O365/Azure Cloud Infrastructure as a Service (IaaS), enterprise email, related applications, systems and peripherals) across multiple data centers and city locations. Provides technical leadership and guidance for the monitoring, reporting, maintenance and support of O365 and cloud infrastructure to ensure continuous performance, availability, reliability, integrity and security improvements. This job classification is included within the bargaining unit represented by Federation of Public Employees and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Federation of Public Employees.

This job classification is in Management Category III for benefits purposes, which includes Six (6) additional Management Vacation Days per year and a Vehicle Allowance of $250/month. ESSENTIAL JOB FUNCTIONS Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.

The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Assists the Senior System Engineer to develop, implement and maintain documentation, best practices, standards, policies and procedures to continuously improve the performance, availability, reliability, integrity and security of the City's systems and cloud infrastructure Assists the Senior System Engineer to plan, design, deploy, integrate, monitor, maintain and support systems and cloud infrastructure services consisting of enterprise identity and access management (IAM), physical, VMWare and cloud computing, storage area networks (SAN), Cloud Infrastructure as a Service (IaaS), enterprise email, related applications, systems and peripherals Maintains extensive knowledge in IT systems and cloud infrastructure technology areas, such as enterprise identity and access management (IAM), physical, virtualized and cloud computing, storage area networks (SAN), Cloud Infrastructure as a Service (IaaS), enterprise email, related applications, systems and peripherals Maintains a working knowledge in other IT infrastructure technology areas, such as enterprise networks, firewalls, Internet, remote access and Wi-Fi communications, VoIP telephone, call center, video conferencing, collaborations, audio visual and digital signage systems, related applications, systems and peripherals Troubleshoots and resolves level 3 systems and cloud infrastructure problems and provide guidance to junior staff members during the troubleshooting of non-level 3 problems Performs root cause analysis of major systems and cloud infrastructure issues and develops strategies for preventative and permanent solutions Works with the data, voice, operations and security teams to create effective monitoring, alerting, reporting, automation and capacity planning for systems and cloud infrastructure equipment, systems and applications to ensure systems and cloud performance, availability, reliability, integrity and security Assists the Senior Systems Engineer to develop technical specifications of purchasing documents (for example; Request for Proposals (RFP), BIDs, scopes of work (SOW), etc.) for the acquisition of systems and cloud infrastructure equipment and services Performs systems and cloud infrastructure operations, maintenance, monitoring, reporting, support and project duties as required, including during non-business hours Performs related work as required JOB REQUIREMENTS, PREFERENCES & WORK ENVIRONMENT Minimum Job Requirements: Bachelor's Degree in Information Technology or related field Three (3) or more years of experience assisting with the planning, designing, implementation, integration, maintenance, and support of large systems and cloud infrastructure (preferably including Office 365 Applications/Email experience) Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience or education To claim Veterans' Preference, candidates must attach to the application a copy of military separation papers (DD214) and service-connected disability documentation (if applicable) to meet eligibility requirements as stipulated by Florida Statues. For additional information, please refer to the Florida Department of Veterans' Affairs

(link:https://floridavets.org/benefits-services/veterans-preference/) Preferred Qualifications: Microsoft Azure (AZ-104) and/or Microsoft 365 (MS-102) certification Strong experience administering Microsoft 365 (preferably GCC) including Entra ID and Exchange Online Experience with Microsoft 365 security and compliance tools such as Defender and Purview (MFA, Conditional Access, auditing, retention, DLP) Experience with PowerShell automation, Windows Server administration, and virtualization platforms such as VMware/Hyper-V SPECIAL REQUIREMENTS: This position requires holiday, night and/or weekend work to perform many duties Employees in this class are required to provide 24-hour support on a rotational basis and may be called in to work before, immediately prior to, during and after the emergency An in-depth pre-employment background check including a limited scope polygraph will be conducted as part of the onboarding process as this position is deemed security sensitive As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads. PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS: The position involves medium physical demands, such as exerting up to 50 lbs

of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. HOW TO APPLY & SUPPLEMENTAL INFORMATION The City of Fort Lauderdale receives a high volume of applications, so not every applicant who meets the minimum qualifications will be guaranteed an interview.

Candidates are selected for interviews based on how closely their education and work experience match the specific requirements of the position. Applicants will be subject to an extensive selection and screening process, which may include, but not be limited to evaluation of training and experience; written; oral and performance-based testing; skills assessment; interview; employment check, background investigation; medical examination; and drug screen. For Public Safety positions, the process additionally includes polygraph examinations and psychological evaluations.

The expected duration of the selection process varies by position. All applicants, including current City of Fort Lauderdale employees, need to fully detail their work experience on the employment application. Applicants must ensure that all required documents submitted are in a format that is acceptable, clear, and legible.

It is the applicant's responsibility to update their online profile with accurate personal information, work history, education, and certifications each time they submit a new application. Incomplete applications may result in disqualification. The City of Fort Lauderdale is an Equal Opportunity, Veteran's Preference Employer and Drug Free Workplace.

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