Visual Operations Manager Jobs in Ashburn, VA (NOW HIRING)

Koniag IT Systems, LLC a Koniag Government Services company, is seeking a A/V Lead Systems Integrator to support KITS and our government customer Washington, DC. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The A/V Lead Systems Integrator is the senior technical authority responsible for the design, integration, operation, and sustainment of CLIENT's enterprise audio/visual and conferencing capabilities across all CLIENT facilities. This individual leads the A/V team in delivering reliable, high-quality audiovisual experiences for CLIENT staff, leadership, and executive engagements, including conference room technology, digital signage, and executive briefing environments.

The A/V Lead Systems Integrator ensures that all A/V systems are properly integrated with CLIENT's enterprise IT infrastructure, Microsoft 365/Teams environment, and network fabric. This individual serves as the primary escalation point for all A/V-related incidents and engagements, leads A/V project planning and execution, and ensures minimal service interruptions across CLIENT's audiovisual environment.

This role requires deep technical expertise in enterprise A/V systems, strong project leadership skills, and the ability to provide responsive, high-quality support for executive-level meetings and engagements on short notice.

Key Responsibilities:

A/V Systems Design, Integration & Operations:

• Lead the design, integration, configuration, and sustainment of enterprise A/V and conferencing systems across all CLIENT facilities
• Manage and maintain conference room technology, digital signage systems, and executive briefing environments to ensure reliable, high-quality operation
• Oversee integration of A/V systems with CLIENT's enterprise IT infrastructure, including Microsoft Teams Rooms, network connectivity, and endpoint management
• Lead planning and execution of A/V infrastructure upgrades, refreshes, and new installations
• Develop and maintain A/V system architecture documentation, diagrams, and configuration records
• Evaluate emerging A/V technologies and recommend solutions that align with CLIENT's enterprise environment and mission needs

Executive & Priority Event Support:

• Provide direct, hands-on support for executive-level meetings, briefings, and high-priority events, ensuring seamless A/V performance
• Coordinate with CLIENT leadership, executive staff, and event coordinators to understand requirements and prepare A/V systems in advance of scheduled engagements
• Serve as the on-site technical lead for executive briefing center operations and high-visibility events
• Maintain on-call availability outside core business hours to support executive engagements and priority events as needed
• Develop and execute pre-event testing and validation procedures to minimize the risk of service interruptions

Incident Management & Escalation:

• Serve as the primary escalation point for all A/V-related incidents, ensuring timely and effective resolution
• Diagnose and resolve complex A/V system failures, integration issues, and performance problems independently
• Coordinate with network, Microsoft infrastructure, and NOC teams to resolve cross-domain A/V incidents
• Manage the A/V incident lifecycle in the Government ITSM platform, ensuring accurate and complete records
• Develop and maintain A/V troubleshooting runbooks, escalation procedures, and knowledge base articles

Team Leadership & Supervision:

• Lead, mentor, and supervise A/V systems integration team members
• Assign and prioritize work across the A/V team in alignment with Sprint commitments and operational priorities
• Ensure team members are cross-trained and capable of supporting all A/V functions to maintain coverage continuity
• Conduct quality reviews of team members' work to ensure accuracy, completeness, and adherence to standards
• Support recruitment, onboarding, and professional development of A/V team personnel

Microsoft Teams & Collaboration Platform Integration:

• Lead integration and administration of Microsoft Teams Rooms and related conferencing technologies across CLIENT facilities
• Coordinate with the Microsoft Infrastructure team to ensure proper configuration, licensing, and management of Teams-based A/V endpoints
• Support troubleshooting and resolution of Microsoft Teams-related A/V issues in collaboration with the Microsoft Infrastructure team
• Stay current on Microsoft Teams Rooms updates, features, and best practices, applying improvements to CLIENT's environment as appropriate

Required Qualifications:

Experience:

• Minimum 6–8 years of hands-on enterprise A/V systems integration and operations experience
• Demonstrated experience designing, integrating, and managing enterprise-scale A/V environments, including conference room technology, digital signage, and executive briefing systems
• Proven experience supporting executive-level engagements and high-visibility events in a professional environment
• Experience integrating A/V systems with Microsoft Teams Rooms and enterprise collaboration platforms
• Experience in a Federal or private-sector enterprise environment of comparable scale, complexity, and security posture
• Demonstrated experience leading or supervising A/V technical teams

Technical Expertise:

• Expert-level proficiency in:
• Enterprise A/V system design, integration, and operations
• Conference room technology (e.g., Crestron, Extron, Poly, Cisco, Logitech)
• Digital signage systems and management platforms
• Executive briefing center design and operations
• Microsoft Teams Rooms configuration and management
• A/V over IP technologies and transport protocols
• Display technologies (LED, LCD, projection systems)
• Audio systems (DSP configuration, microphone arrays, speaker systems)
• Strong working knowledge of:
• Enterprise network fundamentals relevant to A/V systems (VLANs, QoS, multicast)
• Microsoft 365 and Teams administration as it relates to A/V endpoints
• ITSM platforms (e.g., ServiceNow)
• IT security principles applicable to A/V systems
• ITIL 4 change and incident management practices

Required Certifications (Must be current and unexpired throughout performance):

• Certified Technology Specialist (CTS) – AVIXA (required)
• CTS-I (Certified Technology Specialist – Installation) (required)
• CTS-D (Certified Technology Specialist – Design) (strongly preferred)
• Additional preferred certifications:
• Crestron Certified Programmer or equivalent manufacturer certification
• Microsoft Teams Rooms certification or equivalent
• Extron Control Professional certification
• CompTIA Security+ or equivalent

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352