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Vision Center Jobs in Alberta (NOW HIRING)

Canadian Blood Services

Donor Centre Manager

Calgary, AB · On-site

CA$114K - CA$135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Annual performance award up to 10%. * Comprehensive group health, dental and vision benefits for ... An on-site role based at Canadian Blood Services upcoming Donor Centre scheduled to open at 840 ...

Walmart

(CAN) Pharmacy Manager

Cold Lake, AB

CA$57.60 - CA$77.40/hr

Develop and establish collaborative relationships with other health care providers within the store (clinics, Vision Centre, their community etc.). Ensure that Pharmacy is open and operational during ...

Vision Group

District Director

Calgary, AB

DISTRICT DIRECTOR Working at Vision Group means being part of North America's leading vision care ... By leading Center Directors, driving performance, ensuring compliance, and supporting the execution ...

Vision Group

District Director

Calgary, AB

DISTRICT DIRECTOR Working at Vision Group means being part of North America's leading vision care ... By leading Center Directors, driving performance, ensuring compliance, and supporting the execution ...

Vision Group

District Director

Calgary, AB

DISTRICT DIRECTOR Working at Vision Group means being part of North America's leading vision care ... By leading Center Directors, driving performance, ensuring compliance, and supporting the execution ...

FAIRMONT

Adventure Center Associate

Jasper, AB

  • Medical

  • Dental

  • Vision

  • Retirement

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental ... Adventure Center Associate.pdf We encourage you to let us know if you require any accommodations ...

Co op

Home Centre Clerk

Saint Paul, AB

  • Retirement

Cornerstone Co-op invites applications for the position of Home Centre Clerk to join our Home ... vision, mission, values, brand and focus on safety. * Perform other duties as assigned. Why it ...

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All JobsVision Center JobsVision Center Jobs in Alberta

Vision Center information

See Alberta salary details

$9

$31

$70

How much do vision center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for vision center in Alberta is $31.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $45.67 per hour, depending on experience, location, and employer.

What is a vision center?

A Vision Center is a specialized retail or clinical facility that provides eye care services, including comprehensive eye exams, vision tests, and the sale of prescription eyeglasses and contact lenses. Many Vision Centers are located within larger retail stores or as standalone clinics, staffed by optometrists and trained optical technicians. In addition to basic eye care, some centers may offer treatment for common eye conditions and assistance with eyewear selection and fitting. Vision Centers aim to make eye care accessible and convenient for customers.

What are some common challenges vision center staff face when assisting patients with eyewear selection?

Vision Center staff often encounter challenges such as helping patients choose the right frames that fit both their prescription needs and personal style preferences. They must balance technical requirements—like lens thickness and fit—with customer service, ensuring each patient feels confident and comfortable with their choice. Additionally, staff frequently educate patients on lens options and insurance coverage, requiring strong communication and problem-solving skills. Navigating busy periods and staying updated on new eyewear technologies are also typical aspects of the role.

What are the key skills and qualifications needed to thrive as a vision center associate, and why are they important?

To thrive as a Vision Center Associate, you need a solid understanding of optical products, basic eye care knowledge, strong customer service skills, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, optical measuring devices, and insurance billing software is typically required. Excellent communication, attention to detail, and the ability to multitask help associates stand out when interacting with both customers and optometrists. These skills and qualities are essential to ensure accurate service, customer satisfaction, and efficient operation of the vision center.
Vision Center jobs near you
Infographic showing various Vision Center job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $66,188 per year, or $31.8 per hour.

Call Center & Contact Center Professionals

Hire Resolve.com

Edmonton, AB • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 11 days ago

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development

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