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Position: Security Training Specialist Senior

Location: Advocate Health Care Corporate; Milwaukee, WI.

Full Time; 1st Shift

~Hours: Monday-Friday, 8am-4pm; Schedule could vary based on organizational need.

Major Responsibilities:

• Delivers and refines an integrated and multi-modality performance-management training framework for delivery to all Public Safety Officers and security support staff to include, but not limited to new employee training, annual training, remedial/refresher training, new equipment training, and new policy/process training; selected caregiving teams with patient and public-facing interface; and other functional teams with touchpoints to safeguarding people, property, assets, and interests.
• Uses advanced knowledge of weapons (firearms, batons, handcuffs, and CEW (Taser)) to assist in analysis, design, development, and implementation of programs intended to equip public safety officers for duty.
• Provide operational oversight and administration of the armed public safety officer program including training program development, records management, public safety officer marksmanship qualification, equipment procurement (i.e., targets, ammunition,) and firearms maintenance (armorer).
• Serves as a subject matter expert in physical use of force and weapons (firearms, CEW (Taser), baton, and handcuffing).
• Design, develop, implement, and oversee simulated scenario-based training that may include Taser (Axon) virtual reality training, full-scale indoor firearms simulator, and use of force training.
• Uses program development best practices to design, develop, and implement public safety related training programs across a variety of training delivery platforms- in-person, virtual, computer-based training etc. These programs may include active shooter, verbal de-escalation, and workplace violence mitigation.
• Responsible for creating and distributing training materials such as manuals, job aids, checklists, response cards, job books, web-based instruction, etc., to contribute to consistent and repeatable service delivery by a highly trained, proficient, productive, safe, compliant, and effective public safety team. Responsible for delivering training on use of training materials.
• Works within a specified region to deliver training content, which may include hard-copy manuals, training aids, simulation software, computer-based training modules, and security awareness, training, and education materials: Officer-level topics include but are not limited to customer service, post procedures, report writing, patrolling, managing aggressive behavior, policy application, emergency response, evidence handling and preservation. Leader-level topics including but not limited to organizational effectiveness and analysis, risk-based staffing, incident reporting, inquiries and investigations, performance management, technology integration, operational readiness, program integration, and leadership.
• Works with other members of the training team and training manager to develop, refine and deliver training program root-cause analyses, survey data, and site visits to thoroughly understand the operating environment and to identify high payoff opportunities for both locally tailored and system-wide training. Liaises with other functional areas across the enterprise and recommends joint ventures that achieve synergy and improve security.
• Assists in the design and coordination of major training events such as active-shooter and security-related emergency response drills and exercises.
• Solicits and analyzes feedback to increase effectiveness of training through focus groups, subject matter experts, and other methodologies. Makes recommendations regarding the allocation of the organization’s resources and helps craft policies, procedures, and programs that improve the department’s performance in all key performance areas.
• Ensures compliance with federal and state security and risk regulations including DNV, CMS, HIPAA; other state laws related to workplace violence prevention; and peer/industry counterparts to identify and leverage best practices.
• Represents Security and Public Safety in a variety of situations. Fosters a culture of execution, accountability, and continuous improvement across the team. Collaborates congenially and contributes to a climate of cooperation across the department.
• Curriculum and modality readiness (web, in person, self-paced computer-based learning, etc.).

Licensure, Registration, and/or Certification Required:

• Certified Law Enforcement Firearms Instructor and Certified Range Safety Officer or obtained within 6 months of hire.

Education Required:

• Bachelor's Degree in Education or related field.

Experience Required:

• Typically requires 5 years of experience in Instructor/Trainer in private sector security, public safety, law enforcement (local, state, or federal), or the military with at least 1 year experience designing weapons and firearms related content/curriculum and delivering effective training instruction to adult learners.
• Experience as a firearms instructor (law enforcement and/or military, range safety officer, and firearms armorer.
• Ideal candidate will have previous experience with firearms simulators and Axon (Taser) virtual reality and will understand how to incorporate computer-based simulation into a holistic weapons and use of force training program.

Knowledge, Skills & Abilities Required:

• Experience designing content/curriculum and delivering effective training instruction to a variety of audiences, developing viable training plans that result in optimal allocation of limited resources and strong interpersonal skills with the ability to collaborate effectively with multiple/diverse functional areas and multiple business unit leaders and stakeholders.
• Knowledge and experience with training records management and Microsoft applications (Word, PowerPoint, Excel).
• Ability to work a flexible scheduling including off-shifts, weekends, and holiday, as necessary.
• Ability to work independently and with limited oversight.
• Extensive experience with scheduling and records keeping including scheduling officers and firearms range locations for initial, remedial and refresher training.
• Advanced firearms and marksmanship skills strongly preferred.

Physical Requirements and Working Conditions:

• Responsible for locations within specific geographic region (i.e., AAH Patient Service Areas).
• Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally. Must be able to push/pull with 35 lbs. of force.
• Ability to work outside in all weather conditions on a firearms range and stand for long periods of time.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.