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Requisition No: 882627 

Agency: Elder Affairs

Working Title: OPS OPERATIONS ANALYST II - 65650180

 Pay Plan: Temp

Position Number: 65650180 

Salary:  $15.00-$18.50 HOURLY 

Posting Closing Date: 09/11/2026 

Total Compensation Estimator Tool

DEPARTMENT OF ELDER AFFAIRS

LONG-TERM CARE OMBUDSMAN PROGRAM

*****OPEN COMPETITIVE*****

POSITION OVERVIEW AND RESPONSIBILITIES:

This position serves as the Volunteer Recruitment and Outreach Coordinator and supports the statewide volunteer engagement and recruitment initiatives of the Florida Long-Term Care Ombudsman Program (LTCOP). This position plays a vital role in strengthening the program's volunteer base by coordinating outreach campaigns, maintaining online listings, managing recognition activities, and providing administrative and creative support for statewide volunteer engagement. The position also serves as liaison to the Florida Pioneer Network and other aging-service organizations to promote LTCOP's mission and expand its visibility across the state.

PAY:

Salary will be commensurate with experience and qualifications, ranging from $15.00 to $18.50, hourly.

DUTIES AND RESPONSIBILITIES:

This position serves as the Volunteer Recruitment and Outreach Coordinator and supports the statewide volunteer engagement and recruitment initiatives of the Florida Long-Term Care Ombudsman Program (LTCOP). This position plays a vital role in strengthening the program's volunteer base by coordinating outreach campaigns, maintaining online listings, managing recognition activities, and providing administrative and creative support for statewide volunteer engagement. The position also serves as liaison to the Florida Pioneer Network and other aging-service organizations to promote LTCOP's mission and expand its visibility across the state.

Volunteer Recruitment and Outreach

• Coordinates the 55+ Volunteer Recruitment Initiative, developing and implementing targeted outreach strategies to attract and retain older adult volunteers.
• Posts and maintain volunteer opportunities for each district through Idealist, Volunteer Florida, United Way, and AARP Volunteer Portals, ensuring listings remain current and accurately represent program needs.
• Researches and identifies community events, fairs, and tabling opportunities in under-represented areas to increase volunteer recruitment and awareness.
• Ensures accurate translation of volunteer advertisements and materials to support Hispanic outreach and inclusion efforts.

Communication and Liaison

• Serves as the Florida Pioneer Network liaison, coordinating information exchange and distributing materials to appropriate stakeholders.
• Develops and schedules social media content (Facebook posts and other platforms) to promote volunteer opportunities, recognition, and program milestones.
• Centralizes and coordinates creation, printing, and statewide distribution of program manuals and training materials.

Recognition and Engagement

• Coordinates volunteer recognition activities, including birthdays, anniversaries, and milestone acknowledgments.
• Assists with conference and training events, including creating badges, table name tags, and other materials; provides onsite or virtual logistical support.
• Serves as backup support for districts with low staffing, including initial lead follow-up and scheduling of volunteer interviews.

Administrative Support

• Manages statewide calendar functions, ensuring all monthly district council meetings and monthly statewide trainings are accurately scheduled and communicated.
• Maintains tracking logs for outreach efforts, volunteer leads, and engagement data for reporting and evaluation purposes.
• Performs other duties as assigned.
• Attendance is an essential function of this position.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Knowledge of volunteer management and recruitment strategies.   Proficiency with Microsoft Office Suite, Canva, and social media platforms. Bilingual English/Spanish preferred.
• Knowledge of Florida's aging services network and long-term care system is desirable.

REQUIREMENTS:

• If selected for employment applicant will be required to become a certified Ombudsman upon time frame set by employer.
• Four years of professional experience in communications, public relations, human services, or related field is preferred.
• A bachelor's degree from an accredited college or university can substitute for the required experience.

THE BENEFITS OF WORKING FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive employee benefits including:

• Participation in state group insurance (must meet eligibility requirements*).  For more details consult with People First at 877-562-7287 or go to:  https://www.mybenefits.myflorida.com/health/eligibility_and_enrollment/ops_employees
• Participation in the Florida Deferred Compensation Plan (457b).  (For additional details and online enrollment visit MyFloridaDeferredComp.com)
• State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan).  (For more information, please click Social Security Alternative Plan (aigrs.com) and read OPS Social Security Alternative Plan)
• Flexible Spending Accounts

*Seasonal and part-time OPS employees (less than 30 hours average per week) refer to the links above for detailed eligibility requirements.

OUR ORGANIZATION AND MISSION:

The Department is dedicated to promoting the well-being, safety, and independence of Florida's seniors, their families, and caregivers. Its vision is for all Floridians to live well and age well.

SPECIAL NOTE:

Candidate Profile (application) must be complete in its entirety.

• Include supervisor names and phone numbers of all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment for 3 months or more MUST be addressed on application.
• Experience, education, training, knowledge, skills, and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.  
• It is unacceptable to use the statement "See Resume" in place of entering work history.
• Periods of employment should be entered with the most recent/current listed first.
• If you are a retiree of the Florida Retirement System (FRS), please contact the FRS to determine if your current benefits may be affected if you are reemployed with the State of Florida in an FRS-covered position.  Your current retirement benefits may be canceled, suspended, or deemed invalid depending upon the date of your retirement. 
• If claiming Veteran's Preference, candidates MUST attach supporting documentation (DD214).
• If claiming Right to First Interview, candidates MUST attach a copy of your official layoff letter when applying.
• All documentation is due by the close of the vacancy announcement.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

BACKGROUND CHECKS:

Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Website https://peoplefirst.myflorida.com by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call the People First Service Center at 1-877-562-7287. Paper applications will not be accepted by the agency.

The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at http://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee's I-9 Form to confirm work eligibility.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.