Virtual Tech Assistant Jobs in Allgood, AL (NOW HIRING)

Birmingham, AL

Carr Allison is a well-regarded civil litigation firm, boasting a team of over 150 attorneys across the Southeast. Our unique philosophy of “early identification – early resolution” has earned us decades of trust and respect from our clients. At Carr Allison, our success is fueled by the collective efforts of our team, and we believe that an open-door policy is essential to our continued growth. We proudly champion teamwork, collaboration, and the pursuit of excellence as the cornerstones of our firm’s culture. Join a team where your growth is our priority and your work truly matters.
We are currently hiring for a Legal Applications & AI Adoption Analyst. This positionis responsible for supporting, improving, and promoting the firm’s use of key business applications and approved artificial intelligence platforms. This role combines traditional legal applications support with a strong focus on accelerating attorney and staff adoption of AI tools, including Harvey and Aderant AskMaddie.

The position serves as a bridge between IT, attorneys, practice groups, administrative departments, and vendors. The analyst will help users understand how to effectively use firm-approved applications, identify opportunities for automation and process improvement, develop training materials, and provide hands‑on support for legal technology solutions.

This is a remote‑eligible position and reports directly to the Chief Information Officer. The employee must be able to effectively support users across multiple offices, participate in virtual meetings and training sessions, maintain regular communication with the CIO and IT team, and travel occasionally if needed for firmwide training, major projects, or office‑specific support.

Responsibilities include:

• Support the firm’s adoption and effective use of approved AI platforms, including Harvey and Aderant AskMaddie.
• Provide one‑on‑one and group training to attorneys and staff on approved AI tools.
• Develop practical AI use cases tailored to legal workflows, administrative tasks, and firm operations.
• Help attorneys and staff understand appropriate, secure, and effective ways to use AI in daily work.
• Create quick reference guides, sample prompts, workflow examples, and training materials.
• Monitor AI usage trends and assist with adoption reporting, user engagement, and follow‑up training.
• Identify barriers to AI adoption and recommend solutions to improve usage and confidence.
• Coordinate with vendors on AI‑related support issues, product updates, training opportunities, and roadmap items.
• Assist in evaluating new AI features or tools for possible firm use.
• Reinforce firm policies regarding confidentiality, client data, ethical AI use, and responsible technology adoption.
• Provide application support for core firm systems, including but not limited to:
  • Aderant
  • iManage
  • Microsoft 365
  • Microsoft Power Automate
  • Foxit PDF Editor+
  • Other legal, productivity, document management, and workflow tools
• Troubleshoot application issues reported by attorneys, staff, and administrative departments.
• Work with vendors and internal IT team members to resolve application‑related problems.
• Assist with application configuration, user access, security roles, templates, workflows, and integrations.
• Support application upgrades, testing, deployments, and documentation.
• Maintain knowledge of firm workflows and recommend improvements using existing technology.
• Assist with reporting, data validation, and process analysis related to firm applications.
• Develop user‑friendly documentation, training guides, FAQs, short videos, and tip sheets.
• Conduct live and remote training sessions for attorneys, paralegals, assistants, and administrative staff.
• Create role‑specific training content for legal applications and AI tools.
• Partner with practice groups and departments to identify recurring pain points and training needs.
• Help standardize best practices for use of the firm’s legal technology tools.
• Promote awareness of underutilized application features that can improve productivity.
• Assist with onboarding new attorneys and staff on core firm applications.
• Identify opportunities to streamline manual or repetitive processes using tools such as Microsoft Power Automate.
• Assist in designing, testing, documenting, and supporting basic workflow automations.
• Work with users to understand business requirements and translate them into practical technology solutions.
• Support continuous improvement initiatives involving document workflows, approvals, notifications, reporting, and task automation.
• Collaborate with IT team members on integrations between Microsoft 365, Aderant, iManage, and other systems where appropriate.
• Coordinate with application vendors for support, troubleshooting, training, and product information.
• Participate in application‑related projects, upgrades, implementations, and pilots.
• Track issues, enhancement requests, and recurring user concerns.
• Assist with testing and validation of new features, patches, and releases.
• All other tasks assigned by supervisor and/or Chief Operating Officer

Required Qualifications:

• Experience supporting business, legal, or enterprise applications.
• Strong understanding of Microsoft 365 applications, including Outlook, Word, Excel, Teams, OneDrive, and SharePoint.
• Strong communication skills with the ability to work effectively with attorneys, staff, vendors, and IT personnel.
• Ability to explain technical concepts in clear, practical, and non‑technical language.
• Strong troubleshooting and problem‑solving skills.
• Ability to create clear documentation, training materials, and user guides.
• Ability to work independently in a remote environment.
• Strong organizational skills and ability to manage multiple priorities.
• Candidates must work in one of the states where the firm operates: Alabama, Georgia, Florida, Mississippi, or Tennessee.

Preferred, but not required:

• Experience in a law firm or professional services environment.
• Experience with Aderant, iManage, Harvey, Microsoft Power Automate, Foxit, or Kofax Power PDF.
• Familiarity with AI tools used in legal or professional services environments.
• Experience creating and delivering training to attorneys, paralegals, legal assistants, or administrative teams.
• Experience with workflow automation, reporting, or process improvement.
• Familiarity with legal confidentiality, client data protection, and ethical technology use.
• Basic understanding of SQL, reporting tools, or data analysis is a plus.

Office Culture:

• Strong, close‑knit team with a supportive and easy‑going environment.
• Emphasis on teamwork, accountability, and continuous improvement.