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Virtual Tech Assistant Jobs in Virginia (NOW HIRING)

Trustar Bank

IT Support Specialist

Mclean, VA

  • Medical

  • Retirement

  • PTO

Provide administration and support for Citrix Virtual Apps and Desktops environments ... Support MFA and password resets. * Assist with Microsoft Entra ID (Azure AD) administration.

Trustar Bank

IT Support Specialist

Centreville, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide administration and support for Citrix Virtual Apps and Desktops environments ... Support MFA and password resets. * Assist with Microsoft Entra ID (Azure AD) administration.

Trustar Bank

IT Support Specialist

Mclean, VA · On-site

  • Medical

  • Retirement

  • PTO

Provide administration and support for Citrix Virtual Apps and Desktops environments ... Support MFA and password resets. * Assist with Microsoft Entra ID (Azure AD) administration.

Trustar Bank

IT Support Specialist

Mclean, VA · On-site

  • Medical

  • Retirement

  • PTO

Provide administration and support for Citrix Virtual Apps and Desktops environments ... Support MFA and password resets. * Assist with Microsoft Entra ID (Azure AD) administration.

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Mid-Level IT Administrator

The Ascendancy Group

Virginia Beach, VA • On-site

Full-time

Re-posted 27 days ago

Job description

Job Summary:
The Ascendancy Group is dedicated to providing specialized technical, service, and training solutions for special operations forces and the Intelligence Community. They are seeking a Mid-Level IT Administrator to manage day-to-day help desk operations, deliver end-user training, and perform advanced troubleshooting across various devices and technologies.
Responsibilities:
• Provide Tier 1/2 support across laptops, tablets, VPN routers, MFA/2FA, and isolation technologies (virtual containers, browser isolation, app streaming).
• Monitor queues; meet response and resolution SLAs; document tickets thoroughly; escalate per SOP.
• Support surge operations with = 2-hour response time when directed by USG.
• Enroll/configure devices via Microsoft Intune/Endpoint Manager; apply policies, baselines, and compliance profiles; support Autopilot imaging.
• Manage certificates, profiles, and secure configurations; assist with patching and update channels.
• Deliver standardized training (live/virtual) on managed attribution usage, kit handling (Faraday bags, data blockers), secure browsing, and SOPs.
• Maintain and contribute to knowledge base articles, job aids, and quick-reference guides.
• Issue kits prior to deployment; coordinate local delivery/receipt; maintain serialized inventory updates and chain of custody logs.
• Perform basic hardware checks, RMA coordination, and accessory/peripheral restocking.
Qualifications:
Required:
• An active SECRET clearance
• 3–6 years experience in IT operations/help desk.
• Certifications: CompTIA Network+.
• Technical Skills: Microsoft Device Management (Intune/Endpoint Manager), Windows/iOS/Android support, VPN client configuration, MFA tools (e.g., authenticator apps), basic EDR/SIEM familiarity.
• Soft Skills: Customer service, clear documentation, training delivery.
Preferred:
• Experience with isolation technologies (browser isolation/app streaming), ticketing systems (ServiceNow/Jira), and asset platforms (Snipe-IT/Asset Tiger or equivalent).
• Prior USG support experience or familiarity with compliance-minded operations.
Company:
At The Ascendancy Group, we are more than just a talent agency; we’re your gateway to unlocking the full potential of your brand. Founded in 2023, the company is headquartered in Frisco , Texas , US, , with a team of 2-10 employees. The company is currently Early Stage.

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