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Virtual Representative Jobs in Philadelphia, PA (NOW HIRING)

HMG Careers

Virtual Sales Rep

Wilmington, DE · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ...

lincoln

Virtual Sales Assistant

Fort Washington, PA

$20.50 - $27.50/hr

... representing over $60 billion in assets. We are a majority family-owned financial services firm ... the Virtual Sales Assistant will provide service to existing clients on non-solicited business ...

Lincoln Investment

Virtual Sales Assistant

Fort Washington, PA · On-site +1

$20.50 - $27.50/hr

... representing over $60 billion in assets. We are a majority family-owned financial services firm ... the Virtual Sales Assistant will provide service to existing clients on non-solicited business ...

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All JobsRepresentative JobsVirtual Representative JobsVirtual Representative Jobs in Philadelphia, PA

Virtual Representative information

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How much do virtual representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for virtual representative in Philadelphia, PA is $18.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $19.42 per hour, depending on experience, location, and employer.

What is a virtual representative?

A Virtual Representative is a customer service or sales professional who interacts with clients remotely via phone, email, chat, or video calls. They assist customers by answering inquiries, resolving issues, processing orders, or providing product recommendations. Virtual Representatives often work from home or remote locations, using digital tools to maintain communication with customers and team members. Strong communication, problem-solving, and technical skills are essential for success in this role.

What does a virtual representative do?

As a Virtual Representative, your daily activities often include responding to customer inquiries via email, chat, or phone, resolving issues, and documenting interactions in company systems. You may handle a set number of support tickets or calls, attend virtual meetings with your team, and collaborate with other departments to resolve complex issues. The role generally offers a flexible remote work environment, but may require adherence to specific shifts or coverage during peak hours. Success in this position relies on maintaining prompt, professional communication and efficiently managing your workload to meet customer satisfaction goals.

What skills and qualifications are needed to thrive as a virtual representative?

To excel as a Virtual Representative, you need strong communication and problem-solving skills, along with basic computer proficiency and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat systems, and remote collaboration tools is highly beneficial. Standout candidates demonstrate empathy, patience, and effective time management to ensure positive customer interactions. These skills and qualities are crucial for delivering seamless support, building customer trust, and maintaining productivity in a remote work setting.

How do I become a virtual representative?

To become a virtual representative, you typically need strong communication skills, computer literacy, and experience with customer service or administrative tasks. Many employers require a high school diploma or equivalent, and some may prefer prior experience or relevant certifications. You can find opportunities on online job boards and often work flexible hours from home using communication tools like email, chat, or video conferencing.

What are the most commonly searched types of Representative jobs in Philadelphia, PA?

The most popular types of Representative jobs in Philadelphia, PA are:

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For Virtual Representative jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Virtual Representative jobs in Philadelphia, PA look for?

The top searched job categories for Virtual Representative jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Virtual Representative jobs?

Cities near Philadelphia, PA with the most Virtual Representative job openings:

Virtual Representative jobs near you
Infographic showing various Virtual Representative job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $37,889 per year, or $18.2 per hour.

Member Service Representative I (PAT) - Call Center

American Heritage Credit Union

Philadelphia, PA

Full-time

Retirement

Re-posted 8 days ago

American Heritage Credit Union rating

7.2

Company rating: 7.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

American Heritage Credit Union, a $5+ billion Credit Union has immediate openings available in our Contact Center for Full-Time PAT Member Service Representatives! This is a virtual representative position at our main campus in Northeast Philadelphia.

This position performs routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing via the Personal-interactive teller unit.

Responsibilities Include:

  • Serve membership by providing service and information in a pleasant, efficient manner via the PTM/ITM (Personal Teller Machine Interactive Teller Machine)
  • Identifies cross-sell opportunities and cross-sells services to members.
  • Perform routine member transactions, including but not limited to cash/check deposits, withdrawals, and transfers.
  • Perform account review.
  • Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service using the ACS system in order to meet the expectations/ financial needs of the member.

Qualifications:

  • Must have prior Cash Handling, Customer Service experience required.
  • Previous Credit Union/Banking experience a plus.
  • Must be flexible and available to work Contact Center hours of operation:
  • Monday- Friday - 7:55 a.m. to 7:05 p.m. & Saturday 8:55 a.m. to 3:05 p.m.
  • Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union.

We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.

What American Heritage Credit Union employees say

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