Virtual Remote Jobs in Bethlehem, PA (NOW HIRING)

Hello,

Please let me know your interest and expected hourly rate for the below mentioned  position.

Phone/Skype Hire. **Remote w/ occasional onsite requirements**

• Engagement Requirements
• The work location will be virtual/remote until further notice.  When required to be onsite, the work location will be at Middletown, PA.
• The resource shall attend onsite meetings 1 week per calendar quarter based on the schedule.
• In-person interviews or work sessions with stakeholders will be conducted in Middletown, PA.
• The resource may be required to provide onsite post go-live support activities at Middletown PA locations.  This includes one or more one-to-two week tours of duty onsite on a rotating basis with other team members.  The post go-live support period is planned for the six months beginning immediately after “live” with active customers.
• The resource shall attend an orientation session onsite. The resource shall be onsite for the full day of this orientation where they will pick up any assigned Equipment, by the resource.  Equipment will not be shipped and cannot be pick up by anyone other than the selected resource.  Travel costs associated with picking up this equipment plus the orientation day will not be reimbursed. The rate is inclusive of any travel costs.

Location: Middletown, PA / Remote

Duration: 12+ months

Rate: Open

Responsibilities

• Study and understand the current, plus desired, Microsoft CE application, configurations, and technologies.
• Coordinate changes and designs to the CBOS and UBOS, plus the  other technologies, ensuring they meet  needs and follow standards and policies.
• Architect and build a roadmap for delivery.
• Assign work and manage and mentor a team of CRM and full stack developers.
• Ensure successful delivery for the CRM, portal, and web app as part of the UBOS project.
• Advise  leadership on current trends in Microsoft CE applications and functionalities.
• Act as a subject matter expert and represent the  in meetings and reports with stakeholders.
• Raise concerns and potential issues to  leadership with sufficient detail for decision-making.
• Architect, and Develop Microsoft CE customizations and configurations to meet functionality needs.
• Support integrations with middleware, ERP systems, payment gateways, phone systems, etc., which are part of the UBOS ecosystem.
• Act as an expert for Data Migration to Microsoft CRM.
• Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the .  This documentation shall follow the format and / or templates as instructed by the .
• Develop and maintain productive working relationships with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Adhere to and follow all  standards, policies, and procedures.
• Utilize various software and/or technology tools to perform job duties.
• Perform tasks and other duties as related to this position and role and assigned by the .

Minimum Experience

• 10 years of Microsoft CE application software systems implementation experience.
• 10 years of experience developing CRM applications using .Net, JavaScript, Python, React, SSIS, Reporting Services.
• 5 years as a Microsoft certified FastTrack solution architect for business applications.
• 2 years of experience leveraging Azure AI services and Machine Learning for developing Microsoft D365 CE business applications.
• Delivered 2 projects as a certified FastTrack project for Business Applications.
• Delivered 1 successful implementations leveraging AI technologies to enhance customer service operations, including Development and implementation of AI-driven chatbots and virtual assistants, Leveraging Copilot and Azure AI for Microsoft Dynamics CRM solution deployment.
• Hands-on experience with Dynamics Contact Center solution deployment, including ability to manage and optimize communication processes, improving efficiency and customer satisfaction.
• Conducted training sessions on AI tools and Dynamics Contact Center features, ensuring team members are proficient and up-to-date with the latest technologies.
• Proven implementation experience in Data Migration to Microsoft CRM from other non-COTs account management systems.
• Proven implementation experience in developing integrations with ERP systems and data repositories.
• Implemented high-volume contact center applications, including CRM, Portal, and Mobile Apps for customer service, Natural Language Interactive Voice Response (IVR), ChatBOT functions enabled.
• Strong understanding of Human Centered Design Approach for product development
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint.
• Proficient in the Microsoft ADO Testing Module.
• Equivalent combination of education and/or experience may be accepted.

Required Skillset

• Be a certified Microsoft Power Platform or Customer Engagement Fast Track Solution Architect.
• Must have at least 10 years of expertise in Microsoft CE application development as a lead developer and/or architect.
• Strong proven technical experience in developing and deploying multiple cutting-edge technology solutions using D365 CE and Power Platform and leveraging AI and Machine Learning to build business applications to streamline customer experience.
• Integration experience in an event driven de-coupled architecture, with SAP ERP for pricing, billing, and financial integrations, with payment gateways for real-time payment processing including digital wallets and peer-to-peer payment methods, with social media, Natural Language IVR, ChatBOT, and contact center systems in an omnichannel environment.

o             Enterprise Business Solutions, specifically SAP projects.

o             ITIL / ITSM practices and methodologies.

Certifications / Education

•             Bachelor’s degree in business management or information systems.  Equivalent combination of education and/or experience may be accepted.

•             Microsoft MVP for award category of Business Applications and technology area of Customer Experience, and/or Power Apps, and/or CoPilot Studio.

•             5+ years as a Microsoft certified solution architect for business applications.

•             Azure AI Fundamentals certification or similar AI or Machine Learning certifications.

•             Microsoft Dynamics related Certifications.

•             Equivalent combination of education and/or experience may be accepted.

Skills Needed

Expertise in Microsoft CE application development as a lead developer and/or architect.               Required              10           Years

Certified Microsoft Power Platform or Customer Engagement Fast Track Solution Architect.               Required                             

Strong experience develop/deploy solutions using D365 CE and Power Platform. Leveraging AI & Machine Learning to build business applications        Required                             

Integration experience in an event driven de-coupled architecture, with SAP ERP for pricing, billing, and financial integrations, with payment gateway Required                             

Payment processing including digital wallets, peer-to-peer payment methods, w/ social media, Natural Language IVR, ChatBOT and contact center systems            Required                              

Thanks

Himanshu

Himanshu Matta

Technical recruiter

Software People Inc.

himanshu.matta@softwarepeople.us

himanshu.matta@softwarepeopleinc.com

GTALK::Hmatta.spinc@gmail.com

Linked IN::::: https://www.linkedin.com/in/himanshu-matta-31696217a/

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