Virtual Dispatcher Jobs in Springfield, PA (NOW HIRING)

Job Summary:
The City of Philadelphia's Office of Innovation & Technology (OIT) is seeking an IT Manager for the Fire Department to oversee departmental information systems and ensure effective IT operations. The role involves coordinating IT support, managing projects, and ensuring compliance with protocols while providing assistance during critical outages.
Responsibilities:
• Coordinating staff availability to ensure unit has acceptable coverage from 6am to 6pm each business day.
• Ensuring physical office settings are sufficient for a productive work environment and ensuring marked fire vehicle is in good working state for response to field locations by team members.
• Monitoring ticket queue for incidents and requests from Fire users; assigning tickets to staff as needed and handling tickets that are of special nature.
• Being responsible for inventory management including maintaining databases cataloging their respective identifiers; exercising warranties when needed; and ultimately, proper disposal after end of life.
• Participating in Fire IT’s ongoing projects; reviewing contracts, SOWs, SLAs, and other relevant agreement paperwork; handling action items from said projects to ensure timelines are met.
• Working with OIT Leadership and parallel OIT teams to ensure all OIT city wide measures are met within expectations (example: cybersecurity training).
• Working with Fire Leadership to ensure all Fire and Fire IT employees are in compliance with Fire/EMS’ protocols (example: HIPAA compliance).
• Engaging OIT Leadership and needed OIT teams to complete special tasks or requests.
• Providing support as needed for Fire/EMS 911 CAD (Computer Aided Dispatch) system; direct support is provided for Mobile Data Terminals for both Fire and EMS; also helping to ensure all related software interfaces correctly as well.
• Being available for critical outages and items affecting Fire and fire locations; helping coordinate efforts at any hour to ensure major incidents are handled promptly; also providing notification to ITCC on any observed issues that may be widespread.
• Being involved with Fire IT team systems engineers to ensure server infrastructure is healthy both physically and virtual; ensuring protocols of OIT are followed with standing up new systems and then coordinating implementation utilizing SDLC and knowledge of Fire/EMS scheduling and needed usage.
• Participating in hiring process for open team positions including application reviews, interviews, and onboarding processes.
• Providing annual performance reports to staff citing specific accomplishments and other key performance indicators in addition to attendance and/or behavioral observations.
• Continually working to understand and adapt to the changing world of technology and how it applies to the needs of our first responders and their safety as a priority; example: evaluating on board fire truck and ambulance needs firsthand.
Qualifications:
Required:
• Completion of a bachelor’s degree program at an accredited college or university, which has included major course work in Computer Science, information science, systems analysis, software engineering, or a closely related field.
• 5+ years related information systems experience in a management capacity.
• Proficiency in Microsoft 365 (Office), Adobe, Active Directory, MFA, and cybersecurity standards.
• Experience working with and troubleshooting hardware such as PCs, laptops, mobile tablets, Android devices, printers, and ethernet cables.
• Familiarity with networking, infrastructure, and overall IT Service Management.
• Must demonstrate strong communication skills, time management, problem-solving abilities, and leadership mentality.
• Must show willingness to learn, adapt, and operate within City guidelines when determining strategies and recommendations.
Preferred:
• A postgraduate degree is a plus.
• Experience in a governmental environment a plus.
• Any equivalent combination of education and experience determined to be acceptable by the Office of Innovation & Technology and Human Resources.
Company:
Philadelphia is the largest city in the Commonwealth of Pennsylvania, the fifth-most-populous city in the United States. Founded in 1682, the company is headquartered in Philadelphia, USA, with a team of 10001+ employees. The company is currently Late Stage.