Virtual Coaching Jobs in Miami, FL (NOW HIRING)

Company: AO | Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Experience: Entry Level | No Insurance Experience Required
Schedule: Flexible | Work From Home
Compensation: Commission-Based | Weekly Pay + Performance Bonuses
Training: Comprehensive Training, Licensing Guidance & Mentorship Provided

Are you looking for an entry-level work-from-home career that offers more than simply answering customer questions?

AO is seeking motivated, people-focused professionals to join our virtual team as Entry-Level Customer Service Representatives with opportunities to develop toward training, mentorship, and leadership responsibilities.

You'll begin by learning how to work directly with individuals and families, understand their needs, explain available benefits, assist with enrollment, and provide ongoing client support. As you gain experience and demonstrate consistent performance, you'll have opportunities to develop the communication, coaching, and leadership skills needed for advancement.

No previous insurance or management experience is required.

As an Entry-Level CSR Representative, your first priority is learning how to provide an exceptional client experience.

• Meet with clients through scheduled Zoom and phone appointments

• Connect with individuals and families interested in learning about available benefits

• Listen to client needs and answer questions professionally

• Explain available life, accident, and supplemental health insurance options

• Help clients understand coverage and benefit information

• Assist eligible clients through applications and enrollment

• Provide ongoing follow-up and policy-related customer service

• Assist with applicable policy reviews and beneficiary updates

• Maintain accurate digital client records and documentation

• Build long-term relationships through professionalism, communication, and consistent service

This role combines customer service, benefits education, relationship management, and consultative insurance sales.

You don't need to walk in as an experienced manager.

You'll first learn the business, develop your client-service skills, and demonstrate your ability to produce consistent results.

Representatives who show strong performance, initiative, professionalism, and leadership potential may begin developing skills in:

• Mentoring newer representatives

• New-team-member onboarding

• Coaching and professional development

• Goal setting and accountability

• Virtual training and workshops

• Team communication

• Performance development

• Recruiting and team building

• Leadership and management

CSR Representative → Benefits Specialist → Trainer/Mentor → Team Leader → Management

Advancement is earned through performance, consistency, development, and demonstrated leadership ability—not simply tenure.

Starting something new can be challenging, which is why you're not expected to figure everything out alone.

Training and development may include:

• Structured virtual onboarding

• Insurance licensing guidance

• Product and benefits education

• Customer service training

• Consultative sales development

• Virtual presentation skills

• Communication and relationship-building

• Enrollment systems and procedures

• Weekly coaching

• One-on-one mentorship

• Leadership development

• Ongoing professional education

We value coachability, work ethic, professionalism, and willingness to learn over previous industry experience.

Representatives connect with qualified client opportunities, including individuals and families interested in learning about available benefits.

That means you can focus on:

• Understanding client needs

• Conducting benefit consultations

• Educating families

• Building relationships

• Assisting with enrollment

• Providing ongoing client service

No purchasing leads and no traditional cold calling.

Your client appointments, training, coaching, and team meetings are conducted virtually.

Enjoy the opportunity to:

• Work remotely within the United States

• Eliminate the daily commute

• Conduct appointments through Zoom and phone

• Participate in virtual coaching and training

• Collaborate with teammates online

• Develop your career from home

• Build greater flexibility into your professional life

Successful remote representatives are self-motivated, organized, accountable, and consistent with their schedules.

This is a commission-based independent contractor opportunity, not an hourly or salaried CSR position.

Compensation opportunities may include:

• Weekly commission payments

• Performance-based bonuses

• Renewal and residual income opportunities

• Leadership compensation as you advance

• Recognition incentives

• Additional performance-based rewards

There is no predetermined earnings ceiling on commission-based production.

Actual earnings vary based on individual activity, production, consistency, and results and are not guaranteed.

You do not need an insurance license to submit an application.

Because representatives discuss and enroll clients in insurance products, candidates must obtain the appropriate state Life & Health Insurance License before performing activities requiring licensure.

Licensing guidance and training support are provided.

Qualifying representatives may have access to:

• Medical insurance reimbursement opportunities

• Company-supported life insurance

• Accidental Death Benefit coverage

• Union representation and professional support

• Renewal and residual income opportunities

• Professional development programs

• Leadership coaching and mentorship

• Virtual technology and business resources

Eligibility and qualification requirements may apply.

Strong performance may create opportunities to qualify for additional recognition and incentives, including:

• Company-sponsored incentive travel

• Leadership conferences

• Professional development events

• Team recognition programs

• Performance contests and awards

• Technology and productivity rewards

• Additional leadership opportunities

Past incentive programs have included travel experiences and other performance-based prizes.

All incentives are subject to applicable program requirements and qualification criteria.

We're looking for individuals who are:

• Strong communicators and active listeners

• Friendly, professional, and people-focused

• Motivated to help individuals and families

• Goal-oriented and performance-driven

• Self-motivated and personally accountable

• Organized with strong time-management skills

• Comfortable learning new technology

• Able to work independently from home

• Comfortable collaborating within a virtual team

• Coachable and receptive to feedback

• Interested in continuous professional development

• Motivated by opportunities to grow into leadership

Previous experience in customer service, retail, hospitality, healthcare, education, administration, banking, call centers, military service, recruiting, client relations, sales, or management can be helpful—but is not required.

Applicants must:

• Be at least 18 years of age

• Be physically located within the United States

• Be legally authorized to work in the United States

• Have access to a reliable computer or laptop

• Maintain reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional workspace

• Be comfortable communicating through Zoom and phone

• Be willing to participate in required training

• Be willing and able to obtain the appropriate state Life & Health Insurance License

Qualified applicants will first complete a brief career overview covering the position, client responsibilities, commission-based compensation, licensing requirements, training, and leadership development opportunities.

Candidates interested in continuing will then have the opportunity to participate in a live Zoom interview with our hiring team.

You don't need years of experience or a management title to begin developing into a leader.

If you're looking for a fully remote entry-level career where you can serve clients, build valuable professional skills, earn based on performance, and pursue future leadership opportunities, we'd like to hear from you.