ZipRecruiter

Log In

1

Virtual Chat Jobs in Miami, FL (NOW HIRING)

4 Over llc

Customer Success Rep I - FL plant

Miami, FL · On-site

$18 - $19/hr

Whether it's by phone or virtual chat, you'll bring your communication skills, patience, and positivity to every interaction. If you're passionate about helping others, solving challenges, and being ...

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

Internal Career Site

Chat Lead

Miami, FL · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

Omni Inclusive

Snow Admin

Miami, FL · On-site

Extremely proficient with the system , especially ITSM Pro modules, virtual chat agent, service portals, API connectors and custom tables we created Must have basic scripting knowledge to update ...

next page

Showing results 1-20

All JobsChat JobsVirtual Chat JobsVirtual Chat Jobs in Miami, FL

Virtual Chat information

See Miami, FL salary details

$11

$23

$32

How much do virtual chat jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for virtual chat in Miami, FL is $23.34, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.20 per hour, depending on experience, location, and employer.

What is a virtual chat?

Virtual chat jobs involve providing customer service, technical support, or sales assistance through online chat platforms instead of phone or in-person interactions. Employees communicate with customers in real time, answering questions, resolving issues, or offering information via text-based chat systems. These roles are often remote and require strong typing, communication, and problem-solving skills. Some companies may require previous customer service experience, but many offer on-the-job training for new hires.

What skills and qualifications are needed to thrive as a virtual chat support agent?

To thrive as a Virtual Chat Support Agent, you need excellent written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving, patience, and the ability to multitask help agents stand out in this remote role. These skills ensure efficient, high-quality customer service and build positive brand experiences in a digital environment.

What are common challenges faced by virtual chat agents, and how can they be addressed?

Virtual Chat Agents often encounter challenges such as handling multiple conversations simultaneously, resolving complex customer issues without face-to-face interaction, and maintaining a fast response time. To address these challenges, it's helpful to become highly familiar with company resources and FAQs, use templates and shortcuts judiciously, and develop strong written communication skills. Regular training and feedback from team leads can also improve efficiency and customer satisfaction, making it easier to manage workload and deliver quality service.

What are the most commonly searched types of Chat jobs in Miami, FL?

The most popular types of Chat jobs in Miami, FL are:

What cities near Miami, FL are hiring for Virtual Chat jobs?

Cities near Miami, FL with the most Virtual Chat job openings:

Virtual Chat jobs near you
Infographic showing various Virtual Chat job openings in Miami, FL as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 49% Physical, 2% Hybrid, and 49% Remote job distribution, with an average salary of $48,538 per year, or $23.3 per hour.

Part Time Daytime Florida-Based Helpline Counselor

211 Broward

Fort Lauderdale, FL • Remote

$20/hr

Part-time

Re-posted 7 days ago

Job description

Part Time Daytime Helpline Counselor (Remote, Florida residents only)

Industry: Essential community services

Location: Fully remote in the state of Florida

Schedule: Part time, 16-29 daytime hours per week (schedule to be determined)

9 Week Training Schedule: Daytime, specific shift either 10am-3pm or 12pm-5pm (based on group availability). Beginning in September.

Compensation: $20 per hour

Summary of Mandatory Qualifications:

  • Must be a Florida resident living within the state
  • Have at minimum an associate's degree from an accredited university
  • Have four (4) years of combined education and relevant work experience (see below)
  • Ability and interest in de-escalating callers experiencing crisis
  • Ability to pass a level two (2) DCF background screening and a drug test

Full Job Description

About us: 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve.

About this position: We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat.

We think the ideal candidate is someone who:

  • Is willing and able to learn our approach to crisis counseling through training and experience
  • Has demonstrated the ability to conduct self-care
  • Shows compassion, empathy, and respect to people from different cultures and backgrounds
  • Prefers to work autonomously once adequately trained
  • Is motivated to grow and learn in the position through training and coaching
  • Is passionate about assisting others and has a background in service
  • Is technologically savvy and able to take notes while talking or listening
  • Is looking for flexible, part time work

If this describes you, please read on!

Requirements

To be considered for this position, you must:

  • Be a Florida resident residing within the state
  • Have a secure, quiet, and confidential workspace with reliable internet
  • Be free from caregiver responsibilities during work hours
  • Be able to pass a level two (2) DCF background check and drug test prior to employment
  • Meet or exceed our education requirement:
    • A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR
    • An associate's degree plus two (2)+ years of experience in suicide/crisis intervention
  • Have a minimum typing speed of 30 WPM
  • Be comfortable with a phone and virtual chat-based work environment
  • Be available for 16-29 hours per week with a consistent schedule (flexible and accommodating options available)

Benefits

We are pleased to offer:

  • Part Time employment at a rate of $20/hr
  • 100% paid training, plus future opportunities for employer-sponsored certifications
  • Flexible scheduling
  • Work supplies such as company laptop, mouse, headset, paper, and pens

Our Commitment to Inclusion

We are committed to building a workplace that reflects the communities we serve. We value a broad range of perspectives, experiences, and skills, and believe they strengthen our organization and our impact. We encourage all qualified candidates to consider how their background aligns with this opportunity.

Build a challenging and rewarding career with us! We look forward to your application.

*Please only apply to one active listing at a time*