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Virtual Chat Assistant Jobs in Spring, TX (NOW HIRING)

AWL

Contact Center Representative - Work From Home

Houston, TX · On-site +1

$17 - $22/hr

... to assist agents, all in the comfort of your own home. There is NO insurance license required ... You will be working Part Time as part of a virtual team , interfacing with other team members as we ...

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All JobsVirtual Chat Assistant JobsVirtual Chat Assistant Jobs in Spring, TX

Virtual Chat Assistant information

See Spring, TX salary details

$10

$21

$30

How much do virtual chat assistant jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for virtual chat assistant in Spring, TX is $21.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $24.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Chat Assistant, and why are they important?

To thrive as a Virtual Chat Assistant, you need strong written communication skills, quick typing abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional interpersonal skills, patience, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive brand image in a remote environment.

What are virtual chat assistants?

Virtual chat assistants are professionals who provide customer support, information, or other assistance online, primarily through chat platforms. They handle tasks such as answering customer inquiries, resolving issues, providing product or service information, and sometimes performing administrative work. Virtual chat assistants can work for a variety of industries and often work remotely, making them a flexible option for both employers and employees. Their goal is to ensure customers receive prompt, accurate, and helpful responses to their questions or concerns.

What is the difference between Virtual Chat Assistant vs Customer Service Representative?

AspectVirtual Chat AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma, customer service training
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Industry UsageE-commerce, tech companies, online servicesRetail, telecom, banking
Job FocusHandling online chats, providing info, troubleshootingPhone calls, in-person support, email

While both roles involve assisting customers, Virtual Chat Assistants primarily handle online chat inquiries remotely, focusing on digital communication. Customer Service Representatives often work in person or over the phone, providing direct support. The roles overlap in communication skills and industry usage but differ mainly in work environment and interaction methods.

What are some common challenges Virtual Chat Assistants face when communicating with customers online?

Virtual Chat Assistants often encounter challenges such as interpreting ambiguous customer queries, managing multiple conversations simultaneously, and maintaining a consistent, friendly tone across all interactions. They must quickly adapt to different customer personalities and resolve issues efficiently, even with limited context. Continuous learning about company products and services, as well as utilizing knowledge bases, helps overcome these challenges and ensures high-quality support.
What are popular job titles related to Virtual Chat Assistant jobs in Spring, TX? For Virtual Chat Assistant jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Assistant jobs in Spring, TX look for? The top searched job categories for Virtual Chat Assistant jobs in Spring, TX are:
What cities near Spring, TX are hiring for Virtual Chat Assistant jobs? Cities near Spring, TX with the most Virtual Chat Assistant job openings:
Virtual Chat Assistant jobs near you
Infographic showing various Virtual Chat Assistant job openings in Spring, TX as of June 2026, with employment types broken down into 3% As Needed, 55% Full Time, 30% Part Time, and 12% Contract. Highlights an 45% Physical, 3% Hybrid, and 52% Remote job distribution, with an average salary of $45,161 per year, or $21.7 per hour.
Contact Center Representative - Work From Home

Contact Center Representative - Work From Home

AWL

Houston, TX • On-site, Remote

$17 - $22/hr

Part-time

Posted 26 days ago

Job description

In the heart of AWL, we have our amazing Contact Center Team who helps connect consumers looking for insurance products with licensed insurance agents who can meet their insurance needs and it's all done in real time! You will serve as a concierge for our Insurance Agents and connect interested consumers with ready to assist agents, all in the comfort of your own home. There is NO insurance license required because you are not selling!
You will be working Part Time as part of a virtual team, interfacing with other team members as we deliver a positive experience for our consumers. You will experience back-to-back calls, with calls averaging 3 minutes long. You will work on our internally developed platform where you will take calls and read the scripts that appear on the screen. Advancement opportunities throughout all of AWL are available based on high levels of performance and maintaining good attendance. This is an exciting opportunity for passionate individuals who can commit to a set shift, and that want to make extra money from the comfort of their home!
You will need to attend two weeks of virtual training. A personal computer with a webcam to complete the first two days of training will be required. You will need to provide your own high-speed internet, ethernet cord, compatible headset, and mouse. AWL will provide you with a laptop.
General Responsibilities:
  • Engage in inbound and outbound calls with consumers looking to compare insurance rates. Ask qualifying questions to match them with the best insurance agent for their needs.
  • Complete follow up calls, inquiring about the consumer's experience and making sure their needs were met. Help consumers get connected with the right agent and record information about their experience.
  • Remain in frequent communication with leadership. Communicate with your team daily through chat.

Does This Describe You:
  • Superior verbal communication skills. Energetic, easy to understand, and good at taking charge of the conversation. You enjoy talking on the phone and your smile shines through your voice.
  • Comfortable defusing escalated situations, remaining courteous and patient.
  • Competent computer skills.
  • Receptive to coaching.
  • Strong written communication skills. Competent in spelling, grammar, and punctuation.
  • Multi-tasker.
  • Punctual and dependable.
  • Excited about the opportunity to set and achieve goals, contribute ideas, and be part of a supportive team.

What you will need for this opportunity:
  • Working USB Headset
  • Working Mouse
  • Highspeed internet (at least 50 mb/s download speed)
  • Ethernet Connection (must be Cat 6 Ethernet cable)
  • Noise free background
  • Updated personal laptop or PC, able to support Microsoft Office and Teams downloads (AWL provides login credentials).
  • Working webcam

Please review the Virtual Training Requirements before applying. Reliable internet service that meets our connectivity standards is required. Candidates who do not meet these requirements may be unable to successfully complete training and maintain employment. https://awl.com/careers/training-reqs/
What you need to know:
  • You must reside and work in the state of Texas.
  • You must maintain a quiet background. Background noise is never acceptable on calls.
  • To ensure call quality and to help you be your best, we occasionally complete screenshares to provide you with coaching opportunities.
  • This is a high-volume call center. Calls are around 5 seconds apart.
  • We have multiple shifts to choose from. You will have a SET schedule. Our minimum hours requirement is 20 hours per week. We need to be able to count on you, and maintaining good attendance is required.
  • Our hours of operation are from 7am-8:30pm (M-F), 9am-6pm (Sat) and 11am-6pm (Sun).

AWL (AWL Holdings, LLC) is one of the most successful customer acquisition marketing companies in the US. Simply put, we help our customers acquire customers for the US insurance industry. Our amazing team of over 1,100 talented and successful professionals use internet marketing strategies to turn consumer interest in insurance products into policy sales for the world's largest insurance carriers and more than 30,000 of their agents. We are Austin-born and our growth from a 2-person startup in 2005 to a highly profitable business has been a remarkable journey. We are a tight-knit team with a fast paced, energetic, and entrepreneurial company culture that has been ranked a Best Place to Work in Austin for 2012, 2013, 2017, 2018, 2019 and 2021 and 2022. AWL fosters a vibrant, dynamic work culture built on trust, data, technology, passion, collaboration and winning, where employees want to engage and be impactful. We provide competitive pay, outstanding benefits, and a fabulous, fun, collaborative environment that allows our people to be their best.

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