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Virtual Chat Assistant Jobs in Mableton, GA (NOW HIRING)

Emory Healthcare

LPN / Telehealth Nursing

Atlanta, GA · On-site

$24.50 - $33.25/hr

... virtual nursing care using telecommunication technologies (telephone, video, chat, etc.). 2. Assess patient needs using clinical protocols, guidelines, and Synergy model for Care. 3. Assist with ...

Emory Healthcare

LPN / Telehealth Nursing

Atlanta, GA · On-site

$24.50 - $33.25/hr

... virtual nursing care using telecommunication technologies (telephone, video, chat, etc.). 2. Assess patient needs using clinical protocols, guidelines, and Synergy model for Care. 3. Assist with ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA · On-site

$63K/yr

... * Assist CDC personnel with Level 1 IT support requests through ServiceNow, email, phone, and chat ... Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA · On-site

$63K - $70K/yr

... * Assist CDC personnel with Level 1 IT support requests through ServiceNow, email, phone, and chat ... Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ...

BECPOS

Principal AI Engineer

Atlanta, GA · Remote

Voice and chat agents * AI-assisted agent experiences * Knowledge retrieval systems * Intelligent ... Voice bots and virtual agents * Agent Assist solutions * Knowledge retrieval and RAG * Intelligent ...

Digital Insight

Principal AI Engineer

Atlanta, GA · Remote

Voice and chat agents * AI-assisted agent experiences * Knowledge retrieval systems * Intelligent ... Voice bots and virtual agents * Agent Assist solutions * Knowledge retrieval and RAG * Intelligent ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA · On-site

$19.75 - $27/hr

... * Assist CDC personnel with Level 1 IT support requests through ServiceNow, email, phone, and chat ... Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ...

NCR

Principal AI Engineer

Atlanta, GA · Remote

Voice and chat agents * AI-assisted agent experiences * Knowledge retrieval systems * Intelligent ... Voice bots and virtual agents * Agent Assist solutions * Knowledge retrieval and RAG * Intelligent ...

NCR Corporation

Principal AI Engineer

Atlanta, GA · On-site

Voice and chat agents * AI-assisted agent experiences * Knowledge retrieval systems * Intelligent ... Voice bots and virtual agents * Agent Assist solutions * Knowledge retrieval and RAG * Intelligent ...

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All JobsChat JobsVirtual Chat Assistant JobsVirtual Chat Assistant Jobs in Mableton, GA

Virtual Chat Assistant information

See Mableton, GA salary details

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How much do virtual chat assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for virtual chat assistant in Mableton, GA is $22.18, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $24.90 per hour, depending on experience, location, and employer.

What is a virtual chat assistant?

Virtual chat assistants are professionals who provide customer support, information, or other assistance online, primarily through chat platforms. They handle tasks such as answering customer inquiries, resolving issues, providing product or service information, and sometimes performing administrative work. Virtual chat assistants can work for a variety of industries and often work remotely, making them a flexible option for both employers and employees. Their goal is to ensure customers receive prompt, accurate, and helpful responses to their questions or concerns.

What are the key skills and qualifications needed to thrive as a virtual chat assistant?

To thrive as a Virtual Chat Assistant, you need strong written communication skills, quick typing abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional interpersonal skills, patience, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive brand image in a remote environment.

What are some common challenges virtual chat assistants face when communicating with customers online?

Virtual Chat Assistants often encounter challenges such as interpreting ambiguous customer queries, managing multiple conversations simultaneously, and maintaining a consistent, friendly tone across all interactions. They must quickly adapt to different customer personalities and resolve issues efficiently, even with limited context. Continuous learning about company products and services, as well as utilizing knowledge bases, helps overcome these challenges and ensures high-quality support.

What is the difference between Virtual Chat Assistant vs Customer Service Representative?

AspectVirtual Chat AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma, customer service training
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Industry UsageE-commerce, tech companies, online servicesRetail, telecom, banking
Job FocusHandling online chats, providing info, troubleshootingPhone calls, in-person support, email

While both roles involve assisting customers, Virtual Chat Assistants primarily handle online chat inquiries remotely, focusing on digital communication. Customer Service Representatives often work in person or over the phone, providing direct support. The roles overlap in communication skills and industry usage but differ mainly in work environment and interaction methods.

How do you become a virtual chat assistant?

To become a virtual chat assistant, you typically need strong communication skills, basic computer literacy, and familiarity with chat platforms or customer service tools. Many roles require a high school diploma or equivalent, and some employers may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new assistants with specific software and protocols.

How to become a virtual chat assistant?

To become a virtual chat assistant, you typically need strong communication skills, basic computer literacy, and familiarity with chat or customer service platforms. Many roles require a high school diploma or equivalent, and some employers prefer prior customer service experience or relevant certifications. Flexibility and the ability to work independently are also important qualities for this role.

What are popular job titles related to Virtual Chat Assistant jobs in Mableton, GA?

For Virtual Chat Assistant jobs in Mableton, GA, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Assistant jobs in Mableton, GA look for?

The top searched job categories for Virtual Chat Assistant jobs in Mableton, GA are:

What cities near Mableton, GA are hiring for Virtual Chat Assistant jobs?

Cities near Mableton, GA with the most Virtual Chat Assistant job openings:

Virtual Chat Assistant jobs near you
Infographic showing various Virtual Chat Assistant job openings in Mableton, GA as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 8% Part Time, 4% Temporary, 7% Contract, and 1% Nights. Highlights an 48% Physical, 2% Hybrid, and 50% Remote job distribution, with an average salary of $46,142 per year, or $22.2 per hour.

Education Coordinator

The Georgia Society of CPAs

Atlanta, GA • On-site

Other

Medical, Retirement, PTO

Posted 6 days ago

Job description

JOB DESCRIPTION

The Georgia Society of CPAs (GSCPA), a professional association serving nearly 12,000 members, seeks an Education Operations Coordinator. The Education Coordinator supports the successful delivery of GSCPA's continuing professional education (CPE) programs by providing exceptional customer service, monitoring live educational events, managing participant communications, and ensuring accurate completion of post-program administrative processes. This role serves as the primary point of contact for learners during live educational programs and plays a critical role in delivering a high-quality learning experience.

The position combines technical support, customer service, operational coordination, and continuous process improvement to ensure members receive timely assistance and a seamless educational experience.

This position is a hybrid position, primarily remote work. Healthcare, 401(k), PTO, and other benefits provided.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Customer Support & Member Experience

  • Serve as the primary customer service support member for the department, managing communication channels such as email inboxes and department phone calls.
  • Respond to member questions regarding registrations, attendance, completion certificates, cancellations, audit questions and technical issues
  • Resolve customer issues promptly while maintaining excellent service standards.
  • Escalate complex issues appropriately.
  • Identify recurring customer concerns and recommend process improvements.

Certificate & Completion Administration

  • Process and distribute CPE completion certificates
  • Verify attendance records and participation requirements
  • Resolve attendance discrepancies
  • Maintain documentation required for compliance

Learning Operations Support

  • Assist with preparation of livestream events
  • Verify course materials and links
  • Assist with presenter communications
  • Assist with course setup and quality assurance
  • Support post-event evaluations

Live Stream Course Assistance

  • Launch, monitor, and close daily livestream CPE programs
  • Verify presenters, moderators, and attendees can successfully access virtual learning platforms
  • Monitor audio, video, chat, attendance, polling, and participant engagement throughout programs
  • Troubleshoot technical issues or coordinate with the Technology team when necessary
  • Communicate promptly with instructors and participants regarding technical concerns
  • Ensure attendance monitoring and participation requirements meet compliance standards
  • Document technical issues and recommend improvements

Continuous Improvement & Reporting

  • Track common customer service trends
  • Report recurring technical issues
  • Identify opportunities to improve learner experience
  • Recommend process improvements
  • Assist in developing FAQs, knowledge base articles, and standard operating procedures
  • Collect participant feedback related to technology and user experience

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required

  • Bachelor’s degree in business or related field
  • One year of customer service, education administration, event support, or operations experience
  • Strong written and verbal communication skills
  • Exceptional organizational skills
  • Ability to manage multiple priorities simultaneously
  • Strong attention to detail
  • Ability to take direction well and complete tasks in a timely manner
  • Comfortable learning new technology platforms
  • Proficiency with Microsoft Office

Preferred

  • Experience supporting virtual meetings or webinars
  • Experience with Zoom Webinar, Microsoft Teams, or similar platforms
  • Experience with Learning Management Systems (LMS)
  • Experience in continuing education, association management, or higher education

Core Competencies

  • Customer Focus
  • Technical Aptitude
  • Problem Solving
  • Adaptability
  • Organization & Time Management
  • Professional Communication
  • Attention to Detail
  • Initiative
  • Teamwork
  • Continuous Improvement

 

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