Virtual Chat Assistant Jobs in Boston, MA (NOW HIRING)

About Us

Reverie Social is a family brand of PEAK Event Services. We are a luxury linen company now shipping nationwide. The brand was created by Party People for Party People. We understand the importance of creating unforgettable experiences for our clients and we know that the details matter. Our parent company PEAK Event Services is proud to be the premier event rental and tenting company in New England! Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there’s a lot of work that goes into our work — strategy, creativity, and grit. Each new event brings its own brand of challenges, and we’re just the team to solve them. We’re motivated and inspired to deliver unique experiences in our own ingenious ways. This extra effort and determination help us deliver stressless events for our clients, while providing us with transformative opportunities to learn, grow, and spread joy.

About the Job

As an Event Rental Consultant, you’ll play a vital role in delivering exceptional client experience by supporting our Sales team. In this fast-paced environment, you’ll be trained in various aspects of the event industry while handling order processing, client communication, and post-order support. You'll serve as the primary contact for phones, chat, and shared inboxes, track UPS shipments and pickups, follow up on quotes and payments, and assist with special projects. Reporting to the National Sales Director, you’ll be a reliable, friendly problem-solver who helps keep everything running smoothly behind the scenes. This is a hybrid role, which requires 3 days working in our Woburn location, and 2 days remote.  

What You’ll Do

• Serve as the primary point of contact on phones and live chat, ensuring prompt, professional assistance for new orders, service corrections, and customer inquiries
• Diligently monitor our inbox and route emails to the appropriate salesperson for timely follow-up
• Track UPS shipments and previous day’s pickups; follow up with clients if pickups were missed and coordinate rescheduling or drop-offs as needed
• Be an integral part of the organization by supporting the national sales team across all markets 
• Reach out to clients for payment collection and follow up on outstanding quotes to support revenue goals
• Build and maintain strong relationships with internal customers by providing accurate, responsive, and solutions-oriented service
• Manage post-order concerns such as replacements, delivery tracking, and fulfillment discrepancies while coordinating with Operations under Reverie Social standards
• Use conflict resolution skills with professionalism and maintain composure under pressure
• Assist with virtual design appointments and support the sales team with client meetings and travel logistics
• Drive exceptional customer service by meeting or exceeding benchmarks in satisfaction, issue resolution, and efficiency

What You Bring

Required 

• Minimum of 1 year Customer Service experience or 6+ months in PEAK Sales Coordinator Role
• Excellent communication and relationship building skills
• Excellent decision-making and problem-solving skills
• Strong verbal and written communication and presentation skills 
• Experience with Microsoft Office      
• Willingness to work 2 days remotely

Nice to Have

• Experience as an Administrative Assistant is helpful but not necessary

What Makes Us Special

Compensation and Benefits

• $20-$24 per hour
• Paid time off and company holidays 
• Comprehensive benefits package including: 
  • Medical, Dental, and Vision Insurance 
  • Company-Paid Basic Life and AD&D Insurance 
  • Short-Term and Long-Term Disability 
  • Telehealth and Wellness programs 
  • Flexible Spending Accounts (FSAs) 
  • Employee Assistance Program 
  • 401(k) with employer matching 

Our Culture & Work

• A team that has your back: We work across sales, warehouse, logistics, and operations to make every event successful. When challenges come up, our teams step in and support each other. 
• Work that creates real moments:  Every event represents something meaningful—a wedding, a celebration, a milestone, or a major gathering. Our work helps create experiences people remember for years. 
• Pride in craft and reliability: We deliver consistently and professionally. Our team cares about the details, the quality of our products, and the experience we provide. 
• Opportunities to grow: As we continue to expand, we invest in development, training, and career growth across roles, departments, and locations. 
• Innovation and creativity: We encourage fresh ideas and empower our teams to find new ways to deliver exceptional events. 
• Fun with impact: We work hard, support each other, and take pride in being part of something meaningful.