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Virtual Call Center Manager Jobs in Draper, UT (NOW HIRING)

Serenity Mental Health Centers

Call Center Director

Lehi, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Director At Serenity , our mission is to help patients take back their lives by ... Manage full-cycle talent processes, including hiring, training, coaching, development, performance ...

Serenity Mental Health Centers

Call Center Director

Lehi, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Director At Serenity, our mission is to help patients take back their lives by ... Manage full‑cycle talent processes, including hiring, training, coaching, development ...

Select Portfolio Servicing, Inc.

Be Seen First

Call Center Representative

West Valley City, UT · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center environment. In this role, the CCE will act as the communication liaison between the ... manage · Work toward minimal guidance and supervision · Proven ability to handle stressful ...

MIRA HOME

Director of Call Center Operations

Orem, UT · On-site

$110 - $125/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Identify and implement improvements in workforce management, hiring, onboarding, systems utilization, and quality * Fully leverage our call center technology to make the CCC more efficient and ...

Mira Home

Director of Call Center Operations

Orem, UT · On-site

$110K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Identify and implement improvements in workforce management, hiring, onboarding, systems utilization, and quality * Fully leverage our call center technology to make the CCC more efficient and ...

Ascensus

Call Center Representative (Temporary)

Magna, UT · On-site

$19/hr

  • Retirement

This step accelerates the interview process, moving qualified candidates to hiring manager ... For all virtual remote positions, in order to ensure associates can effectively perform their job ...

New

SmithRx

Inbound Call Center Representative

Lehi, UT · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inbound Call Center Representative Lehi, UT Who We Are: SmithRx is a rapidly growing, venture ... Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ...

Ascensus

Bilingual Call Center Representative

Magna, UT · On-site

$19/hr

  • Retirement

All email communications from Ascensus or its hiring managers originate from @ascensus.com or ... For all virtual remote positions, in order to ensure associates can effectively perform their job ...

SmithRx

Inbound Call Center Representative

Lehi, UT · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... We're seeking dedicated individuals to join our call center team, providing top-tier service to our ...

SmithRx

Seasonal Multichannel Call Center Representative

Lehi, UT · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Seasonal Multichannel Call Center Representative Lehi, UT SmithRx is a rapidly growing, venture ... Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ...

SmithRx

Inbound Call Center Representative

Lehi, UT · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... We're seeking dedicated individuals to join our call center team, providing top-tier service to our ...

SmithRx

Inbound Call Center Representative

Lehi, UT · On-site

$21/hr

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... We're seeking dedicated individuals to join our call center team, providing top-tier service to our ...

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Showing results 21-40

All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Draper, UT

Virtual Call Center Manager information

See Draper, UT salary details

$27.6K

$59.7K

$102.4K

How much do virtual call center manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for virtual call center manager in Draper, UT is $59,675.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,900.00 and $70,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are popular job titles related to Virtual Call Center Manager jobs in Draper, UT?

For Virtual Call Center Manager jobs in Draper, UT, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Draper, UT look for?

The top searched job categories for Virtual Call Center Manager jobs in Draper, UT are:

Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Draper, UT as of June 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 45% Physical, 3% Hybrid, and 52% Remote job distribution, with an average salary of $59,675 per year, or $28.7 per hour.

Call Center Director

Serenity Mental Health Centers

Lehi, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Call Center Director

At Serenity, our mission is to help patients take back their lives by delivering innovative, alternative treatment options for a wide range of mood disorders. Our call center team plays a vital role in fulfilling this mission, serving as the first point of contact and setting the foundation for an exceptional patient experience.

As the Call Center Director, you will lead a rapidly growing team that supports multiple physician practices across the country. You will be responsible for overseeing critical centralized processes, driving operational excellence, collaboration with our sales and marketing lead generation strategies, and ensuring every interaction reflects our people-centric, patient-focused values. This is a meaningful opportunity to make a lasting difference for individuals who need it most.

Responsibilities

  • Provide strategic leadership and daily oversight to Patient Care Coordinator team, ensuring efficient, high-quality operations.
  • The patient coordination team includes phone agents, escalations, back-office functions across multiple sites and states.
  • Proven ability to foster well-balanced sales and patient centric outcomes.
  • Manage full-cycle talent processes, including hiring, training, coaching, development, performance management, and retention.
  • Identify trends, uncover root causes, and recommend solutions to improve team performance, drive engagement, and enhance the patient experience.
  • Leverage data to monitor, evaluate, and improve complex processes and workflows.
  • Establish and exceed key department metrics, performance standards, and operating policies.
  • Streamline service level expectations and ensure team adherence to quality and responsiveness requirements. Experience in WFM (RTA and Forecasting).
  • Build and scale the Customer Care function as the organization continues rapid expansion across the US.
  • Foster a culture of compassion, accountability, and excellence aligned with Serenity’s mission and values.

Qualifications

  • 6–10 years of Director level experience leading large teams in a high-growth, sales and service-driven environment; startup or early-stage company experience strongly preferred.
  • Proven experience within a call center or high-volume inbound communications environment across multiple channels (phone, AI, email, chat, social).
  • Strong ability to identify, coach, and measure critical competencies and performance metrics.
  • Genuine passion for supporting individuals struggling with mental health challenges.
  • Demonstrated judgment and decision-making skills, with the ability to prioritize effectively in a fast-paced environment.
  • Alignment with Serenity’s mission and ability to translate it into operational priorities.
  • Self-driven, proactive, exceptional attention to detail, and motivated by continuous improvement.
  • Excellent customer service, communication, and problem-solving skills.
  • Comfortable communicating and collaborating with professionals at all levels.
  • Ability to travel as business needs requires, currently averages 1 week per month.

Benefits

  • Competitive pay
  • Medical, dental, and vision insurance (Serenity covers 90% of the premium)
  • Life insurance
  • Flexible Spending Account (FSA)
  • Paid time off, Sick pay, and 401(k)
  • 10 paid major holidays
  • Bi-weekly paid team treats & lunches
  • Onsite fitness center

Who We Are

Serenity Healthcare empowers patients with advanced medical technologies that provide long-term relief—even when traditional treatments have not succeeded. We are deeply committed to delivering the highest-quality patient experience. This commitment starts with our people.

We invest in our employees and foster a culture that is people-centric, collaborative, positive, proactive, and rich with opportunities for both personal and professional growth.