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Virtual Auto Damage Appraiser Jobs in Boston, MA

Arbella 56 Group

Auto Damage Appraiser Senior

Wakefield, MA · On-site

$60 - $80/hr

... auto physical damage claims both in the field and at drive‑in locations. Key Responsibilities ... Negotiates completed appraisals with repair facilities to obtain agreed repair cost. * Inspect and ...

Geico

Auto Damage Adjuster (Field)

Boston, MA

Experienced Auto Damage Adjuster- Boston, MA " *Starting pay rate varies based upon position and ... Motor Vehicle Damage Adjuster/Appraiser's License *required* * Valid driver's license (must meet ...

GEICO

Auto Damage Adjuster (Field)

Boston, MA · On-site +1

Experienced Auto Damage Adjuster- Boston, MA " *Starting pay rate varies based upon position and ... Motor Vehicle Damage Adjuster/Appraiser's License *required* * Valid driver's license (must meet ...

Travelers

Outside Auto Appraiser

Randolph, MA · Remote

$63K - $105K/yr

The claim types will be basic to moderate physical damage coverages as it relates to damage ... Two years of auto appraisal experience preferred; prior experience with insurance carrier. * Strong ...

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All JobsAuto Damage Appraiser JobsVirtual Auto Damage Appraiser JobsVirtual Auto Damage Appraiser Jobs in Boston, MA

Virtual Auto Damage Appraiser information

See Boston, MA salary details

$42.4K

$73.9K

$108.1K

How much do virtual auto damage appraiser jobs pay per year?

As of Sep 7, 2026, the average yearly pay for virtual auto damage appraiser in Boston, MA is $73,852.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $82,600.00 per year, depending on experience, location, and employer.

What is a virtual auto damage appraiser?

A Virtual Auto Damage Appraiser is a professional who assesses vehicle damage remotely, typically using photos, videos, or specialized software instead of in-person inspections. They review digital evidence provided by customers, repair shops, or insurance adjusters to estimate the cost of repairs and determine claim values. This role is commonly found in the insurance industry, allowing for faster turnaround times and greater flexibility. Virtual appraisers must have knowledge of auto repair processes and strong attention to detail to ensure accurate assessments.

How does a virtual auto damage appraiser typically collaborate with repair shops and insurance adjusters during the claims process?

As a Virtual Auto Damage Appraiser, you will frequently interact with repair shops and insurance adjusters to ensure accurate assessments and efficient claims resolution. This collaboration often involves reviewing digital photos and repair estimates, clarifying details with shop representatives, and discussing recommended repairs or discrepancies with adjusters. Strong communication skills and a customer-focused approach are essential, as much of the coordination happens remotely via phone, email, or specialized appraisal platforms. Building positive relationships with these stakeholders can help streamline the claims process and enhance customer satisfaction.

What are the key skills and qualifications needed to thrive as a virtual auto damage appraiser, and why are they important?

To thrive as a Virtual Auto Damage Appraiser, you need a strong understanding of automotive repair, insurance claims processes, and typically a relevant certification or prior experience in auto appraisal. Proficiency with estimating software like CCC ONE or Audatex, digital imaging tools, and online claims management systems is essential. Excellent attention to detail, strong communication, and customer service skills help in accurately assessing damages and collaborating with clients and repair shops. These skills ensure accurate, efficient claim resolutions and high customer satisfaction in a remote work environment.

What is the difference between Virtual Auto Damage Appraiser vs Auto Damage Adjuster?

AspectVirtual Auto Damage AppraiserAuto Damage Adjuster
CredentialsInsurance licensing, certifications in appraisal softwareInsurance licensing, certifications in claims adjustment
Work EnvironmentRemote, online assessmentsOn-site or remote inspections and claims processing
Industry UsageInsurance companies, third-party claims servicesInsurance companies, independent adjusters
Search/Comparison IntentEvaluating remote appraisal rolesUnderstanding claims adjustment jobs

Both roles involve assessing auto damage, but Virtual Auto Damage Appraisers focus on remote, online evaluations using specialized software, while Auto Damage Adjusters often perform on-site inspections and handle claims in person or remotely. The roles share similar certifications and industry usage, but differ mainly in work environment and assessment methods.

What are the most commonly searched types of Auto Damage Appraiser jobs in Boston, MA?

The most popular types of Auto Damage Appraiser jobs in Boston, MA are:

What are popular job titles related to Virtual Auto Damage Appraiser jobs in Boston, MA?

For Virtual Auto Damage Appraiser jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Virtual Auto Damage Appraiser jobs in Boston, MA look for?

The top searched job categories for Virtual Auto Damage Appraiser jobs in Boston, MA are:

What cities near Boston, MA are hiring for Virtual Auto Damage Appraiser jobs?

Cities near Boston, MA with the most Virtual Auto Damage Appraiser job openings:

Virtual Auto Damage Appraiser jobs near you
Infographic showing various Virtual Auto Damage Appraiser job openings in Boston, MA as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $73,852 per year, or $35.5 per hour.

Auto Damage Appraiser Senior

Arbella Insurance Group

Wakefield, MA • On-site

Full-time

Re-posted 11 days ago

Key responsibilities

  • Inspect vehicles for collision and comprehensive damage, including non-drivable and non-repairable vehicles, and prepare accurate repair estimates.

  • Negotiate repair costs with repair facilities, authorize supplement repairs, and ensure repair quality and compliance through re-inspections.

  • Collaborate with team members to facilitate timely appraisals, manage work assignments, and provide guidance and mentorship to less experienced appraisers.

Arbella Insurance rating

9.0

Company rating: 9.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

38th of 315 rated insurance

Job description

Why Arbella?
At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and
more
• A company committed to community: volunteer opportunities, employee-led community efforts,
and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other
Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009!
Working independently inspects and prepares estimates for repair of 1st and 3rd party auto physical damage claims both in the field and at drive-in locations. Appraisal assignments will be of moderate to high complexity, inclusive of non-drivable, non-repairable vehicles and heavy equipment. Appraisers will prepare total loss evaluations, considering vehicle condition and research into market values. Collaborates with team to provide coverage and facilitate the timely completion of appraisals in keeping with customer experience and department expectations. Subject matter expert for claim team on repair disputes, repair facility charges and potential fraud. Mentors new appraisers, provides on-site Branch Claim Office guidance for claim staff and assists with the onboarding of new Claim employees.
Key Responsibilities:
  • Completes a thorough inspection of 1st and 3rd party vehicles for collision/comprehensive damage in accordance with Arbella guidelines with a high degree of accuracy.
  • Negotiates completed appraisals with repair facilities to obtain agreed repair cost. Inspect and authorize supplement repairs as necessary to ensure quality service and thorough repair of vehicle damage.
  • Completes re-inspections of repaired vehicles for repair compliance, in accordance with paid repair estimates.
  • Prepares accurate and timely estimates for the repair of vehicle damage. Estimates should include photographic/video documentation of the vehicle including the subject damage and any prior damage.
  • Effectively manages work assignments, including the scheduling of appointments with customers and repair facilities, ensuring that estimates are prepared timely, following vehicle inspection.
  • Identify potential fraud and inconsistencies between the loss description and the physical damage, alerting the Primary Claim owner of any concerns.
  • Provides the highest level of service and value to the customer, including flexibility in scheduling of appointments, returning telephone/email/text message inquiries timely and professionally.
  • Participates in a program of self-education through observing repair work and keeping abreast of new repair techniques and procedures.
  • Maintain strong intradepartmental collaborative/working relationships, professional and timely communication and responsiveness, with a focus on teamwork.
  • Act as a subject matter expert for claim professionals on repair timeframes, delays and reasonable repair facility charges. Spends time within BCO to provide appraiser presence, develop & build relationships.
  • Work with repair/towing facility to secure advance charges for non-repairable vehicles, completing vehicle pick-up request and notifying the relevant parties of the vehicles status.
  • Demonstrate flexibility in regional assignments, assists with overflow and volume fluctuations in adjacent workgroups, work days (Saturday) and demands associated with catastrophic (CAT) events.
  • Acts as mentor, providing guidance to newer/less experienced appraisers, acting as a resource, provides support and facilitates learning.
  • Performs other related duties as required.

Key Requirements:
  • Education equivalent to an associate degree, or high school diploma supplemented by educational course work in auto or engine repair, or the equivalent in related work experience.
  • On the job/technical physical damage estimating experience 5+ years, with demonstrated industry/repair knowledge.
  • Demonstrates strong technical knowledge and skills consistent with requirements of the ADA position.
  • Demonstrates effective interpersonal communication skills, written and oral.
  • Proactively seeks opportunities to assist team/team members outside of assigned region or territory to meet business need and drive exception customer experience.
  • Maintains positive and professional working relationships with co-workers, peers and others within the organization. Demonstrate ability to collaborate effectively, maintain positive working relationships and work with others to achieve department goals.
  • Exhibits exceptional customer service, collaboration and time management skills.
  • Supports the development and learning for new appraisers, acting as a mentor and resource.
  • Maintains a customer focus, demonstrating flexibility to meet customer needs/expectations, leveraging technology and communication to provide an exceptional customer experience.
  • Demonstrates working knowledge of personal auto policy language and workflow/processes of an auto physical damage claim.
  • Successfully completes required in-house training, participates in on-site training at repair shops, and completes required industry training and certifications.
  • Maintains a valid driver's license (in good standing) and a current appraiser license.

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $75,000 ($39.79 an hour) - $80,000 ($42.45 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.
Please note: The advertised pay range is not a guarantee or promise of a specific wage.
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