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Virtual Amazon Customer Service Jobs in Elgin, IL

Amazon

Area Manager - Dekalb, IL

Dekalb, IL · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... customer service, communication, and interpersonal skills - A Bachelor's or Master's degree in ...

Amazon

Area Manager II

Aurora, IL · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... customer service, communication, and interpersonal skills - A Bachelor's or Master's degree in ...

Amazon

Area Manager II

Huntley, IL · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... customer service, communication, and interpersonal skills - A Bachelor's or Master's degree in ...

Amazon

Area Manager II

Aurora, IL · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... customer service, communication, and interpersonal skills - A Bachelor's or Master's degree in ...

Amazon

Area Manager II

Huntley, IL · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... customer service, communication, and interpersonal skills - A Bachelor's or Master's degree in ...

Magical Destinations Travel

Customer Service Agent

Chicago, IL · On-site

$16 - $21.50/hr

About the job Customer Service Agent Join Our Team at Magical Destinations Travel Your Gateway to a ... Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and ...

Pasona NA

Associate - Customer Service

Chicago, IL · On-site

$20/hr

Associate - Customer Service (Ocean Export) Location: Elk Grove Village, IL Compensation: $20.00/hr ... Two-step interview process consisting of an initial virtual interview followed by an onsite ...

Staples, Inc.

Customer Service Representative

Aurora, IL · On-site

$15.50 - $21/hr

Support customers by serving as a category expert and recommending products and services aligned to ... Experience with virtual selling, prospecting, or consultative customer conversations. * Experience ...

Staples, Inc.

Customer Service Representative

Schaumburg, IL · On-site

$15.75 - $21.25/hr

Support customers by serving as a category expert and recommending products and services aligned to ... Experience with virtual selling, prospecting, or consultative customer conversations. * Experience ...

Staples, Inc.

Customer Service Representative

Naperville, IL · On-site

$16 - $21.75/hr

Support customers by serving as a category expert and recommending products and services aligned to ... Experience with virtual selling, prospecting, or consultative customer conversations. * Experience ...

Staples, Inc.

Customer Service Representative

Lincolnshire, IL · On-site

$16.75 - $23/hr

Support customers by serving as a category expert and recommending products and services aligned to ... Experience with virtual selling, prospecting, or consultative customer conversations. * Experience ...

Staples, Inc.

Customer Service Representative

Naperville, IL · On-site +1

$16 - $21.75/hr

What's needed - Preferred Qualifications: * 1+ years of sales, account management, customer service ... Experience conducting outbound calls or virtual sales conversations. The salary range represents ...

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All JobsAmazon Customer Service JobsVirtual Amazon Customer Service JobsVirtual Amazon Customer Service Jobs in Elgin, IL

Virtual Amazon Customer Service information

See Elgin, IL salary details

$12

$17

$23

How much do virtual amazon customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for virtual amazon customer service in Elgin, IL is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $18.56 per hour, depending on experience, location, and employer.

What does a virtual Amazon customer service representative do?

A Virtual Amazon Customer Service Representative assists Amazon customers remotely by handling inquiries, resolving issues, processing orders, and providing information about products and services. They communicate with customers primarily via phone, chat, or email, ensuring a positive shopping experience. Representatives are trained to troubleshoot problems, handle returns and refunds, and escalate complex issues when necessary. This role requires excellent communication skills, patience, and the ability to work independently from a home office.

What are the key skills and qualifications needed to thrive as a virtual Amazon customer service representative, and why are they important?

To thrive as a Virtual Amazon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, chat platforms, and Amazon's internal support tools is commonly required. Patience, empathy, and adaptability are crucial soft skills for managing diverse customer inquiries remotely. These skills ensure efficient, positive customer interactions and uphold Amazon’s commitment to exceptional service in a virtual environment.

What are the most common challenges faced by virtual Amazon customer service associates, and how can they be managed?

Virtual Amazon Customer Service Associates often encounter challenges like handling high volumes of customer inquiries, managing difficult or upset customers, and quickly adapting to new policies or technology updates. Effective time management, strong communication skills, and a supportive remote work environment are key to overcoming these hurdles. Amazon provides thorough training, ongoing support, and resources to help associates stay informed and perform well, even when working from home. Building strong problem-solving skills and staying organized can make the role more rewarding and less stressful.

What is the difference between Virtual Amazon Customer Service vs Virtual Live Chat Customer Support?

AspectVirtual Amazon Customer ServiceVirtual Live Chat Customer Support
Primary RoleAssist Amazon customers with orders, returns, and account issuesProvide real-time support via live chat for various companies
Work EnvironmentRemote, often within Amazon's platform or CRM systemsRemote, across multiple industries and platforms
Required SkillsCustomer service, problem-solving, familiarity with Amazon policiesCommunication skills, multitasking, technical proficiency
Employer & IndustryAmazon, e-commerceVarious companies, customer support services

Both roles involve remote customer support, but Virtual Amazon Customer Service focuses specifically on Amazon's platform and policies, while Virtual Live Chat Customer Support can serve multiple industries and companies. The core skills overlap, but the context and tools used differ.

What are the most commonly searched types of Amazon Customer Service jobs in Elgin, IL?

The most popular types of Amazon Customer Service jobs in Elgin, IL are:

What are popular job titles related to Virtual Amazon Customer Service jobs in Elgin, IL?

For Virtual Amazon Customer Service jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Virtual Amazon Customer Service jobs in Elgin, IL look for?

The top searched job categories for Virtual Amazon Customer Service jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Virtual Amazon Customer Service jobs?

Cities near Elgin, IL with the most Virtual Amazon Customer Service job openings:

Virtual Amazon Customer Service jobs near you
Infographic showing various Virtual Amazon Customer Service job openings in Elgin, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,742 per year, or $17.7 per hour.

Account Executive, Amazon Ads, Global Growth Sales Accelerate

Amazon

Chicago, IL

Full-time

Re-posted 5 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,154 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high quality sites across the web, and on millions of Kindles, tablets, and mobile devices. We start with the customer and work backwards in everything we do, including advertising

If you're interested in joining a rapidly growing team working to build a unique, world-class advertising group with a relentless focus on the customer, you've come to the right place.
This is an opportunity to sell world class personalization technologies and drive sales across multiple platforms to mid-to-large brand and performance advertisers. There are also opportunities to grow and retain revenue from existing advertisers. If you have a consultative selling style, yield from media and or marketing world and are ready to deliver strategic advertising solutions to your clients apply today!
Key job responsibilities
Use your influencing and relationship-building skills to prospect, penetrate and develop executive-level relationships with clients, uncovering the business needs of Amazon's clients
Retain and grow revenue from existing advertisers
Drive deals to closure in a new business environment
You influence how decisions are made by leading with data, and are focused on understanding how Amazon's products and tools can help build relevant advertising solutions for our customers
Deliver the highest level of sales and customer service to our clients
Utilize sales CRM to measure progress against pertinent sales activities and opportunities
Understand and learn about the e-commerce industry and competitive environment, including competitor product offerings
Collaborate cross-functionally to create and execute advertising plans for different types of businesses
A day in the life
GGS Accelerate Account Executive's are responsible for daily/weekly call and opportunity inputs by customizing Amazon Ads recommendations to help grow an advertisers business on and off of Amazon using in console self-service solutions

This includes having a deep understanding of Amazon Ads reporting, performance metrics, and ability to map back ad revenue to attain quota responsibilities.
About the team
The GGS Accelerate Growth team manages small to medium sized business focusing on both growing and activating advertisers across our product suite. AEs partner with Ad Success teams, Seller/Vendor teams and on occasion product teams to deliver new or existing solutions.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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