ZipRecruiter

Log In

1

Video Game Store Jobs in Madison, WI (NOW HIRING)

GameStop

Retail Keyholder (Store 740)

Madison, WI · On-site

$14.75 - $19.75/hr

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... With moderate supervision, the Retail Keyholder assists the store management team in executing and ...

GameStop Inc

Retail Keyholder (Store 6913)

Portage, WI

$15.75 - $20.75/hr

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... With moderate supervision, the Retail Keyholder assists the store management team in executing and ...

GameStop Inc

Retail Keyholder (Store 1507)

Janesville, WI

$13.25 - $17.25/hr

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... With moderate supervision, the Retail Keyholder assists the store management team in executing and ...

GameStop

Retail Keyholder (Store 6913)

Portage, WI · On-site

$15.75 - $20.75/hr

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... With moderate supervision, the Retail Keyholder assists the store management team in executing and ...

GameStop

Retail Keyholder (Store 1507)

Janesville, WI · On-site

$13.25 - $17.25/hr

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... With moderate supervision, the Retail Keyholder assists the store management team in executing and ...

GameStop Inc

Retail Keyholder (Store 4457)

Madison, WI

$14.75 - $19.75/hr

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... With moderate supervision, the Retail Keyholder assists the store management team in executing and ...

GameStop

Retail Keyholder (Store 4457)

Madison, WI · On-site

$14.75 - $19.75/hr

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... With moderate supervision, the Retail Keyholder assists the store management team in executing and ...

GameStop Inc

Retail Keyholder (Store 740)

Madison, WI

$14.75 - $19.75/hr

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... With moderate supervision, the Retail Keyholder assists the store management team in executing and ...

next page

Showing results 1-20

All JobsVideo Game Store JobsVideo Game Store Jobs in Madison, WI

Video Game Store information

See Madison, WI salary details

$62K

$128K

How much do video game store jobs pay per year?

As of Aug 19, 2026, the average yearly pay for video game store in Madison, WI is $124,494.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,900.00 and $127,000.00 per year, depending on experience, location, and employer.

What is a video game store employee?

Video game store employees are retail staff who work in stores that sell video games, gaming consoles, and related accessories. Their main responsibilities include helping customers find games and equipment, providing recommendations, processing sales transactions, and keeping the store organized. They may also stay up-to-date on the latest game releases, troubleshoot minor technical issues, and handle trade-ins of used games and consoles. Strong communication skills and a passion for gaming are often important in this role.

What does a video game store employee do?

A typical day at a video game store involves assisting customers with game and console selections, processing sales, managing inventory, and keeping the store organized and inviting. Employees also answer questions about new releases, troubleshoot basic technical issues, and may set up in-store displays or promotional events. Collaboration with coworkers is frequent, especially during busy periods or when receiving new shipments. This role offers opportunities to stay current with gaming trends and develop customer service skills, which can be valuable for advancement within retail management or related industries.

What are the key skills and qualifications needed to thrive as a video game store employee?

To thrive as a Video Game Store Associate, you need strong customer service skills, product knowledge of video games and consoles, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and digital game platforms is typically required. Excellent communication, patience, and enthusiasm for gaming help build rapport with customers and create a positive shopping experience. These skills are crucial for driving sales, ensuring customer satisfaction, and maintaining efficient store operations.

What are popular job titles related to Video Game Store jobs in Madison, WI?

For Video Game Store jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Video Game Store jobs in Madison, WI look for?

The top searched job categories for Video Game Store jobs in Madison, WI are:

Video Game Store jobs near you
Infographic showing various Video Game Store job openings in Madison, WI as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $124,494 per year, or $59.9 per hour.

Retail Keyholder (Store 740)

GameStop

Madison, WI • On-site

$14.75 - $19.75/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

GameStop rating

4.6

Company rating: 4.6 out of 10

Based on 428 frontline employees who took The Breakroom Quiz

671st of 734 rated retailers

Job description

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales culture that utilizes elements of GameStop's Circle of Life buy, sell, trade, and reservation business model. This position ensures products are easily accessible and purchasable, boosts sales by sharing product and gaming knowledge with guests, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
  • Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns promptly, effectively, and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items as appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop. Prioritize guests over tasks and demonstrate this commitment by circulating throughout the store.
  • Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
  • Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system, ensuring top-notch guest service.
  • Address guest comments or questions in person or on the phone, answering phone calls promptly, courteously, and professionally to ensure every guest receives top-notch guest service.
  • Promote GameStop's unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.
  • Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines. Ensure all store fixtures and equipment are in proper working order.
  • Complete Omni-Channel orders daily.
  • Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
  • Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.
  • Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
  • Count, balance, and reconcile daily business transaction totals accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately. Assist management in ensuring the store has sufficient cash and change for sales transactions. Make daily bank deposits following established guidelines.
  • Check shipments for discrepancies or shortages and record any discrepancies in the POS system. Report any discrepancies to the Store Manager / Store Manager 2 /Assistant Store Manager as needed.
  • Process defectives/recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
  • Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift.
  • Supervise and delegate tasks to Sales Associates in the absence of management.
  • Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
  • Follow all opening and closing procedures.
  • Observe associate performance and provide timely and appropriate feedback to the store management.

QUALIFICATIONS*
  • Must provide proof of identity and eligibility to legally work in the United States.
  • Must be at least 18 years old.
  • High school diploma or equivalent required.
  • At least 1 year of retail sales, guest service, and/or management experience preferred.
  • Video game knowledge preferred.
  • Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

REQUIRED JOB SKILLS AND ABILITIES
  • Exceptional guest service skills.
  • Provide genuine and friendly assistance to every guest during each visit.
  • Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
  • Work in a fast-paced, rapidly changing environment.
  • Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
  • Operate the POS computer system and properly complete the required paperwork.
  • Possess basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills.
  • Self-motivation and ability to work as a team to complete necessary tasks in a timely manner.
  • Problem-solving skills and judgment abilities.
  • Follow instructions furnished in written, oral, or diagram form.
  • Deliver bank deposits following loss prevention safety guidelines.
  • Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability.
  • Remain effective under pressure and handle stress in a manner that is acceptable to others and the organization.
  • Bend, stoop, reach with arms/hands, climb ladders, and lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet.
  • Stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 10 hours per day.

Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position's purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
*Certain state-specific exceptions may apply.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Disclaimer: GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose.
Benefits: Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What GameStop employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply