Video Game Customer Support Jobs in Remote, OR (NOW HIRING)

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.

Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.

Our videos are often the first "hello" guests get from Ko-Kwel Casino Resort, so this role is about more than capturing footage. You're shaping stories that feel true to our brand, look polished, and make people want to be here. That means owning the full process: plan it, shoot it, and finish it with clean, intentional edits and motion graphics.

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Own the full video lifecycle, including pre-production planning with content producers, on-site production, and post-production, while keeping multiple fast-moving projects organized and on track.
• Strong shooting and directing skills for scripted and unscripted video, interviews, and B-roll, whether the setting is a lively gaming floor, a dining space, a hotel moment, or an entertainment event.
• Editing ability that turns raw footage into polished, publish-ready deliverables, including clean assembly, sound work, graphics and titles, color correction, and thoughtful revisions based on feedback.
• A practical understanding of real-world casino resort production, including low-light environments, mixed lighting, ambient noise, crowds, and quick changes that require calm problem-solving.
• An instinct for delivering the right version of a story for the right placement, including vertical, square, and widescreen formats, plus captioned exports and alternate cutdowns when needed.
• A curious, craft-focused mindset that keeps work feeling current and professional by evolving editing approaches, motion styles, transitions, and storytelling techniques in a way that still stays on-brand.
• A collaborative approach with creative, marketing, and stakeholders that helps translate promotions, entertainment, dining, hotel, gaming, and on-property events into clear, compelling videos.
• Strong production hygiene, including file organization, footage management, backups, naming conventions, and handoff-ready deliverables that make team collaboration easy.
• A builder mentality that strengthens the whole team over time through better templates, presets, shot lists, and editing systems.
• A calm, confident presence on set, with the ability to lead a shoot through clear direction and strong creative instincts.
• Storytelling instincts that show up in shot selection, pacing, and the way a message lands.
• A collaborative style that supports creative teammates and cross-functional partners from concept to delivery.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• An associate or bachelor's degree (or certificate) in Video Editing/Post-Production, Media Production, or Broadcast/Television Production is required. A combination of education and relevant work experience may be considered.
• Proven on-set leadership, with 3+ years of hands-on videography and editing experience in-house, agency, production company, or freelance, backed by a strong portfolio or reel.
• A portfolio/reel that shows strong composition and lighting fundamentals, clean audio, smooth pacing, and story-driven editing choices.
• Professional proficiency with Adobe Premiere Pro, plus comfort using Photoshop for basic graphic support when needed.
• Confidence directing talent, conducting interviews, and staying calm and adaptable when conditions change on set.
• Strong file management habits, including organized project structures, naming conventions, and reliable backups.
• Motion graphics experience, including lower thirds, overlays, keyframes, and MOGRT workflows.
• Color grading experience using DaVinci Resolve or advanced Premiere color workflows.
• Familiarity with screen capture tools (Camtasia, Snagit, or similar) when screen-based content is part of a project.
• A degree or certificate in Video Editing/Post-Production, Media Production, or Broadcast/Television Production is strongly preferred, or an equivalent combination of education and professional experience.
• Experience working in hospitality, entertainment, events, or another brand-forward environment where fast turnarounds are part of the rhythm is a bonus.
• Clear, positive communication skills, including the ability to align stakeholders and keep projects moving without drama.
• Comfortable communicating clearly and positively with both guests and teammates.

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you.  This is an active production role that includes frequent standing and walking during shoots, plus bending, crouching, and reaching to frame shots and adjust equipment. Regular setup, movement, and breakdown of cameras, tripods, lighting, and audio gear is part of the job, along with lifting and carrying equipment and cases that are often in the 25–50 lb range. Work may take place in low-light environments, tight spaces, and both indoor and outdoor locations. Some shoots may occur during evenings, weekends, or on short timelines depending on events and content needs. Just a heads-up-the casino environment may expose you to secondhand smoke.  This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.