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Summary: The Digital Experience Designer is responsible for designing and delivering engaging, user-centered digital experiences that enhance customer engagement and support MSI's business objectives. This role collaborates closely with cross-functional teams, including Product, Marketing, Development, and Business stakeholders, to create intuitive, visually compelling, and responsive digital solutions. The ideal candidate is a creative problem solver with a strong foundation in UI/UX design, digital experience strategy, and user-centered design principles. From discovery and concept development through implementation, optimization, and ongoing enhancements, the Digital Experience Designer plays a key role throughout the entire design lifecycle while helping shape the future of MSI's digital customer experience.

Seniority Level: Associate

Employment Type: Full-time

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Lead and contribute to website and digital experience initiatives from discovery and concept development through implementation, optimization, and ongoing enhancements.
• Design intuitive, responsive, and user-centered digital experiences across desktop, tablet, and mobile platforms.
• Create user flows, journey maps, wireframes, interactive prototypes, and high-fidelity designs that effectively communicate design intent and support seamless developer handoff.
• Collaborate with Marketing, Product, Development, and other cross-functional teams to understand business objectives and translate requirements into engaging, user-focused design solutions.
• Conduct user experience research, competitive analysis, usability testing, and heuristic evaluations to inform design decisions and improve overall user satisfaction.
• Analyze user behavior, performance metrics, and feedback to continuously optimize existing digital experiences through data-driven design improvements.
• Present design concepts, user experience recommendations, and creative solutions to stakeholders and leadership, incorporating feedback throughout the design process.
• Partner closely with front-end developers to ensure designs are implemented accurately and maintain consistency with established design systems and brand standards.
• Contribute to the evolution and maintenance of MSI's digital design standards, component libraries, and design systems to ensure consistency across digital platforms.
• Stay current with emerging design trends, accessibility standards, UX best practices, and evolving digital technologies to drive continuous innovation.
• Perform additional duties and special projects as assigned.

Additionally the candidate must meet the following Education and/or Experience requirements:

• Bachelor's degree in Visual Design, Graphic Design, Web Design, UX/UI Design, Human-Computer Interaction, or a related field is preferred. Candidates with equivalent education, demonstrated skills, and relevant professional experience will also be considered.
• Three (3) years of professional experience in web design, UX/UI design, digital product design, or a related field.
• Experience supporting B2B and/or B2C websites, digital marketing initiatives, eCommerce platforms, or other customer-facing digital experiences is a plus.
• Experience creating AI-assisted visual and video content using prompt-based tools such as Adobe Firefly, Pollo.ai, Veo, or similar AI platforms is preferred.
• Experience creating AI-assisted visual and video content using prompt-based tools such as Adobe Firefly, Pollo.ai, Veo, or similar AI platforms is preferred.
• Strong understanding of UX methodologies, customer journey mapping, information architecture, accessibility (WCAG) standards, and user-centered design principles.
• Experience working in collaborative, fast-paced environments while managing multiple projects and competing priorities.
• Experience working with established design systems and partnering closely with front-end development teams is preferred.
• Excellent communication, presentation, organizational, and project management skills.
• Demonstrated experience delivering customer-facing digital experiences through a strong online portfolio showcasing web design, UI/UX design, responsive design, and creative problem-solving.
• Advanced proficiency in Figma and Adobe XD, including prototyping, component libraries, design systems, and interactive mockups.
• Ability to collaborate effectively with developers, marketers, product teams, and other cross-functional stakeholders while also working independently.
• Familiarity with web analytics, user research, usability testing, A/B testing, and conversion rate optimization (CRO) methodologies is preferred.
• Demonstrated ability to make data-informed design decisions and continuously improve user experiences based on research and analytics.
• Ability to articulate how emerging technologies and AI-assisted tools have been incorporated into past projects to improve design quality, efficiency, and business outcomes.

This role has the following physical demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
• The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.

Benefits: MSI offers a comprehensive benefits package designed to support and reward our employees. Depending on the role, this may include:

• Referral, holiday, and annual bonuses or commission opportunities
• Eligibility for an annual merit-based increase
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability;
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.

Over the years, MSI has been the recipient of many prestigious awards including:

• Top 5 fastest growing companies - OC Business Journal
• Supplier Diversity Award - Home Depot
• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
• Top Workplaces Award winner multiple times - Top Workplaces
• MSI Founder named the Entrepreneur of the Year - Ernst and Young

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.