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Vice President of Operations

Description:

The Vice President of Operationsoversees the standardization and optimization of the company's daily operating and mechanical performance through developed processes and procedures. This is what the ModDrop stands for. Each act of kindness, even the smallest positive action will ripple outward to affect others and our communities.

The Vice President of Operationsis responsible for maintaining frequent oversight and functionality of all location wash equipment, as well as the day-to-day operations of each prospective and operating location.

• Extensive and diversified background with at least 15+ years of direct industry experience.
• Possess and maintain a valid driver's license and insurance coverage
• Experience sourcing and managing vendor relationships
• Ability to procure vendors for sites to ensure maximum cost value and effectiveness
• Experience in multi-unit management (Car wash experience preferred)
• High-level knowledge of car wash equipment and chemistry
• Thorough understanding of practices, theories, and policies involved in business and finance
• Superior verbal and written communication and interpersonal skills
• Superior managerial and diplomacy skills
• Extremely proficient in Microsoft Office Suite or related software
• Excellent organizational skills and attention to detail
• Excellent analytical, decision-making, and problem-solving skills

Position Requirements:

• Maintain ultimate responsibility for all new location operational opening logistics, including staffing, training, establishment of standardized polies and procedures, and equipment procurement, installation, and calibration.
• Establish and maintain equipment and chemistry supplier, installer, and maintenance relationships for all ModWash locations.
• Establish and continuously update and improve the workflows, documents, and reporting, related to process, regulatory, and compliance changes for facilities
• Establishes quantitative and qualitative maintenance metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement
• Monitor the productivity and efficiency of each operating location; making adjustments to processes and procedures to meet business plan objectives.
• Partner with company executives and other focused team members to establish location-specific operating budgets and maintain ultimate responsibility for performance and adherence to designated facilities budgets
• Implements policies and procedures that will improve day-to-day maintenance operations
• Ensures work environments are adequate and safe
• Help develop and maintain quality standards, policies, procedures, and budgets for all wash equipment at operating and upcoming sites
• Work with Executive Leadership Team and other operations team members to review departmental metrics to ensure quality control, efficiency, and profitability
• Stay up to date on all industry compliance standards and business trends to ensure forward progress of the ModWash brand
• Source, vet, and procure vendors for sites to ensure maximum cost value and effectiveness
• Oversees facilities and operations administration, ensuring each department is reaching goals set by departmental and company leadership
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and costs of wash equipment in each division to achieve financial objectives
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale
• Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes
• Projects a positive image of the organization to employees, customers, industry, and community
• Participates in the hiring and training of new team members
• Organizes and oversees the work and schedules of facilities and operations administration team
• Conducts performance evaluations that are timely and constructive
• Handles discipline and termination of employees as needed and in accordance with company policy
• Perform other related duties as assigned

Physical Requirements:

• Ability to work outdoors in all weather conditions and seasons (heat of the summer, cold of the winter).
• Be on your feet for extended periods of time
• Physically able to bend, stoop, squat, kneel, reach, step to perform job duties.
• Ability to carry, lift, push, pull, and move up to 50 pounds.
• Alert and able to maneuver around moving vehicles and equipment.
• Safely climb and maneuver a 12ft ladder.
• Respond quickly to sounds.
• Move safely over uneven terrain and in confined spaces.
• See clearly and respond to dangerous situations.
• Must have the ability to be mobile and engaged with all ModTeam members and customers at pay station, tunnel entrance, and vacuum lot
• Prolonged periods of sitting at a desk may be required
• Ability to travel a minimum of 50%

Who you are:

• Confident: I project a professional image and positive energy. I take ownership of the cleanliness of the property. I am passionately focused on self-improvement and learning. I represent the ModBrand with pride.
• Safety Driven: I am committed to following processes to ensure the safety of all. I take action if I see unsafe conditions or behavior. I avoid distractions and strive for excellence in my workmanship. I am protective of company resources and materials.
• Efficient: I recognize my customers time is a luxury. I have a massive sense of urgency. I will provide accurate and timely information. I am mentally present and focused. I am organized and prepared.
• Guest Obsessed: I get guests comfortable by smiling, making eye contact, and offering amenities. I will deliver mind blowing customer service by using my imagination. I have a Servant's Heart and will create great memories. I show that I care by expressing my intentions.

Uphold the company ModKeys at all times:

• Experience

• I get guests comfortable by smiling, making eye contact, and offering amenities.
• I will deliver mind blowing customer service by using my imagination.
• I have a Servants Heart and will create great memories.
• I show that I care by expressing my intentions.

• Efficiency

• I recognize my customers time is a luxury.
• I have a massive sense of urgency.
• I will provide accurate and timely information.
• I am mentally present and focused.
• I am organized and prepared.

• Safety

• I am committed to following process to ensure the safety of all.
• I take action if I see unsafe conditions or behavior.
• I avoid distractions and strive for excellence in my workmanship.
• I am protective of company resources and materials.

• Image

• I project a professional image and positive energy.
• I take ownership in the cleanliness of the property.
• I am passionately focused on self-improvement and learning.
• I represent the ModBrand with pride.

ModWash provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics. Job Types: Full-Time