About the role The VP / SVP, Operations is the executive owner of TMO's customer organization, spanning pre-sales engineering, tiered technical support, customer onboarding and delivery, professional ...
About the role The VP / SVP, Operations is the executive owner of TMO's customer organization, spanning pre-sales engineering, tiered technical support, customer onboarding and delivery, professional ...
VP, Operations
Long Beach, CA · On-site
$185K - $240K/yr
Peers: VP of Quality, VP of Engineering, Director of Supply Chain, VP of Business Development ... Commercial Director, HR Director, Block Controller Working Conditions * Onsite in Long Beach, CA
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VP, Operations
Long Beach, CA · On-site
$185K - $240K/yr
Peers: VP of Quality, VP of Engineering, Director of Supply Chain, VP of Business Development ... Commercial Director, HR Director, Block Controller Working Conditions * Onsite in Long Beach, CA
Vice President, Engineering
Tucson, AZ · On-site
$154K - $199K/yr
The Paragon VP of Engineering must be a strategic leader, balancing innovation and execution, fostering a culture of collaboration, accountability, and continuous improvement while ensuring ...
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Vice President, Engineering
Tucson, AZ · On-site
$154K - $199K/yr
The Paragon VP of Engineering must be a strategic leader, balancing innovation and execution, fostering a culture of collaboration, accountability, and continuous improvement while ensuring ...
Vice President of Engineering
Colorado Springs, CO · On-site
$221K - $301K/yr
Vice President of Engineering City/State: Colorado Springs, CO USA Type and Schedule: Full-Time, Salary/Exempt, On-Site Annualized Salary Range: $221,312.00 - $301,496.00 (commensurate with ...
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Vice President of Engineering
Colorado Springs, CO · On-site
$221K - $301K/yr
Vice President of Engineering City/State: Colorado Springs, CO USA Type and Schedule: Full-Time, Salary/Exempt, On-Site Annualized Salary Range: $221,312.00 - $301,496.00 (commensurate with ...
Senior Fullstack Engineer
New York, NY · On-site +1
$171K - $231K/yr
Reporting to the VP of Engineering (Ben Holzman), you will help shape technical direction ... Proficiency in React/TypeScript/JavaScript , with experience building modern web applications ...
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Senior Fullstack Engineer
New York, NY · On-site +1
$171K - $231K/yr
Reporting to the VP of Engineering (Ben Holzman), you will help shape technical direction ... Proficiency in React/TypeScript/JavaScript , with experience building modern web applications ...
Vice President of Engineering
Colorado Springs, CO · On-site
$221K - $301K/yr
Vice President of Engineering City/State: Colorado Springs, CO USA Type and Schedule: Full-Time, Salary/Exempt, On-Site Annualized Salary Range: $221,312.00 - $301,496.00 (commensurate with ...
Vice President of Engineering
Colorado Springs, CO · On-site
$221K - $301K/yr
Vice President of Engineering City/State: Colorado Springs, CO USA Type and Schedule: Full-Time, Salary/Exempt, On-Site Annualized Salary Range: $221,312.00 - $301,496.00 (commensurate with ...
Vice President of Engineering
Colorado Springs, CO · On-site
$221K - $301K/yr
Vice President of Engineering City/State: Colorado Springs, CO USA Type and Schedule: Full-Time, Salary/Exempt, On-Site Annualized Salary Range: $221,312.00 - $301,496.00 (commensurate with ...
Vice President of Engineering
Colorado Springs, CO · On-site
$221K - $301K/yr
Vice President of Engineering City/State: Colorado Springs, CO USA Type and Schedule: Full-Time, Salary/Exempt, On-Site Annualized Salary Range: $221,312.00 - $301,496.00 (commensurate with ...
Vice President of Engineering
$221K - $301K/yr
Vice President of Engineering City/State: Colorado Springs, CO USA Type and Schedule: Full-Time, Salary/Exempt, On-Site Annualized Salary Range: $221,312.00 - $301,496.00 (commensurate with ...
Vice President of Engineering
$221K - $301K/yr
Vice President of Engineering City/State: Colorado Springs, CO USA Type and Schedule: Full-Time, Salary/Exempt, On-Site Annualized Salary Range: $221,312.00 - $301,496.00 (commensurate with ...
Vice President
Phoenix, AZ · On-site
$60K - $250K/yr
Vice President The Vice President is responsible for managing all branch office operations ... Bachelor's degree in Construction Management, Engineering, Business, or equivalent experience ...
Vice President
Phoenix, AZ · On-site
$60K - $250K/yr
Vice President The Vice President is responsible for managing all branch office operations ... Bachelor's degree in Construction Management, Engineering, Business, or equivalent experience ...
VP of Engineering
Detroit, MI · On-site
$173K - $223K/yr
VP of Engineering Value Driven Solutions (VDS) is looking for a VP of Engineering to join our interim executive bench, with this engagement deploying on-site at our PE-backed manufacturing client in ...
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VP of Engineering
Detroit, MI · On-site
$173K - $223K/yr
VP of Engineering Value Driven Solutions (VDS) is looking for a VP of Engineering to join our interim executive bench, with this engagement deploying on-site at our PE-backed manufacturing client in ...
VP, Engineering & Quality
Marlborough, MA · Hybrid
$186K - $240K/yr
Position: VP, Engineering & Quality Department: Engineering - Beauty & Wellness Work Location: Marlborough, MA, Hybrid (work 3 days onsite) Hybrid Schedule: At Helen of Troy, we embrace a flexible ...
VP, Engineering & Quality
Marlborough, MA · Hybrid
$186K - $240K/yr
Position: VP, Engineering & Quality Department: Engineering - Beauty & Wellness Work Location: Marlborough, MA, Hybrid (work 3 days onsite) Hybrid Schedule: At Helen of Troy, we embrace a flexible ...
VP, OPERATIONS Automotive Plastics $250-300k + 30% bonus + $1,000/mo car allowance SUMMARY: The VP ... This role requires a Bachelor's degree in Business, Engineering, or related fields, along with a ...
VP, OPERATIONS Automotive Plastics $250-300k + 30% bonus + $1,000/mo car allowance SUMMARY: The VP ... This role requires a Bachelor's degree in Business, Engineering, or related fields, along with a ...
Vice President
Denver, CO · On-site
Vice President A growing Energy Services Company is looking to add a Vice President in the Colorado ... This individual will be leading a team for sales, development, engineering and operations ...
Vice President
Denver, CO · On-site
Vice President A growing Energy Services Company is looking to add a Vice President in the Colorado ... This individual will be leading a team for sales, development, engineering and operations ...
Acquisitions - Vice President/Senior Vice President
San Francisco, CA · On-site
$250K/yr
Develop working relationships with key leasing/investment sale brokers, developers, property owners and operating partners. * Oversee Analysts, Associates and Vice Presidents to underwrite, present ...
Acquisitions - Vice President/Senior Vice President
San Francisco, CA · On-site
$250K/yr
Develop working relationships with key leasing/investment sale brokers, developers, property owners and operating partners. * Oversee Analysts, Associates and Vice Presidents to underwrite, present ...
Acquisitions - Vice President/Senior Vice President
San Francisco, CA · On-site
$250K/yr
Develop working relationships with key leasing/investment sale brokers, developers, property owners and operating partners. * Oversee Analysts, Associates and Vice Presidents to underwrite, present ...
Acquisitions - Vice President/Senior Vice President
San Francisco, CA · On-site
$250K/yr
Develop working relationships with key leasing/investment sale brokers, developers, property owners and operating partners. * Oversee Analysts, Associates and Vice Presidents to underwrite, present ...
VP of Engineering
Saint Paul, MN · On-site
$190K - $245K/yr
VP of Engineering Value Driven Solutions (VDS) is looking for a VP of Engineering to join our interim executive bench, with this engagement deploying on-site at our PE-backed manufacturing client in ...
VP of Engineering
Saint Paul, MN · On-site
$190K - $245K/yr
VP of Engineering Value Driven Solutions (VDS) is looking for a VP of Engineering to join our interim executive bench, with this engagement deploying on-site at our PE-backed manufacturing client in ...
VP of Engineering
Boston, MA · On-site
$195K - $252K/yr
VP of Engineering Value Driven Solutions (VDS) is looking for a VP of Engineering to join our interim executive bench, with this engagement deploying on-site at our PE-backed manufacturing client in ...
VP of Engineering
Boston, MA · On-site
$195K - $252K/yr
VP of Engineering Value Driven Solutions (VDS) is looking for a VP of Engineering to join our interim executive bench, with this engagement deploying on-site at our PE-backed manufacturing client in ...
Vice President, Engineering
Simsbury, CT · On-site
$182K - $235K/yr
EBAD is positioned to double in size in the next 3-5 years, and we are seeking a visionary Vice President of Engineering to lead this transformation and shape the future of our organization. You will ...
Vice President, Engineering
Simsbury, CT · On-site
$182K - $235K/yr
EBAD is positioned to double in size in the next 3-5 years, and we are seeking a visionary Vice President of Engineering to lead this transformation and shape the future of our organization. You will ...
VICE PRESIDENT, OPERATIONS
Detroit, MI · On-site
VP, OPERATIONS Automotive Plastics $250-300k + 30% bonus + $1,000/mo car allowance SUMMARY: The VP ... This role requires a Bachelor's degree in Business, Engineering, or related fields, along with a ...
VICE PRESIDENT, OPERATIONS
Detroit, MI · On-site
VP, OPERATIONS Automotive Plastics $250-300k + 30% bonus + $1,000/mo car allowance SUMMARY: The VP ... This role requires a Bachelor's degree in Business, Engineering, or related fields, along with a ...
VP, Engineering
$186K - $240K/yr
The VP of Engineering is responsible for leading the engineering team, overseeing the development and implementation of engineering projects, and ensuring alignment with the company's strategic goals.
VP, Engineering
$186K - $240K/yr
The VP of Engineering is responsible for leading the engineering team, overseeing the development and implementation of engineering projects, and ensuring alignment with the company's strategic goals.
Vice President Fullstack Javascript Developer information
See salary details
$29.5K - $42.2K
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5% of jobs
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1% of jobs
$29.5K
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$169K
How much do vice president fullstack javascript developer jobs pay per year?
Other
Medical, Dental, Vision, Retirement, PTO
Posted 8 days ago
Job description
Applied Business Software, Inc., (ABS), the maker of The Mortgage Office , is the industry leader in private lending and loan management technology. Since 1978, our software has powered thousands of lenders, including private money firms, municipalities, CDFIs, Tribal Nations, universities, franchisors, third-party servicers and other non-bank lenders, helping them streamline, automate, and scale their lending operations with confidence.
About the role
The VP / SVP, Operations is the executive owner of TMO's customer organization, spanning pre-sales engineering, tiered technical support, customer onboarding and delivery, professional services, customer success, and TMO Academy.
This leader owns the customer lifecycle from technical qualification through long-term retention. They are accountable for time-to-value, support quality, professional services margin, and gross revenue retention across the entire installed base.
Reports to the CEO and sits on the executive leadership team. The title (VP vs. SVP) is calibrated to candidate experience and demonstrated scope.
What you'll do
Customer Organization Leadership
- Lead the customer organization end-to-end, develop the management layer underneath, and build the bench needed to scale.
- Own the operating cadence of the customer org: weekly business reviews, monthly health reporting, quarterly planning.
- Manage a blended onshore + nearshore model; expand where it makes sense without compromising customer experience.
Technical Enablement & Support
- Own the tiered support model and drive measurable improvement in first-response time, resolution time, deflection rate, and CSAT.
- Partner with Sales leadership on pre-sales SE coverage, demo quality, and technical win rates.
- Run the Product SME function and TMO Academy as the company's center of gravity for internal and external product expertise - certifications, enablement content, customer training revenue.
- Direct the Force Multiplier / AI Tooling function as the org's internal AI and automation engine.
Customer Delivery & Success
- Own customer onboarding through segment-aligned Go Live motions (SMB and Enterprise), each covering Loan Servicing, Loan Origination, and Fund Management.
- Drive measurable improvement in time-to-go-live, onboarding NPS, and early-life retention.
- Run the post-sale technical solutions function: Forward-Deployed Engineers embedded at strategic accounts, Professional Services for scoped delivery, and Data Solutions Engineers for integration and data advisory.
- Own gross revenue retention as the primary outcome metric for the Customer Success function. Build the playbook, health-scoring, and renewal motion that supports it.
Cross-Cutting Operating Levers
- Define and instrument the customer org's metrics stack: GRR, time-to-value, CSAT, support SLAs, PS utilization & margin, certification volume.
- Partner with Product and Engineering on a continuous feedback loop from the field back into the roadmap.
- Partner with Sales and Marketing on expansion motions, customer references, and pricing/packaging input from the field.
- Stand up the operating reviews, dashboards and drive executive communication.
Outcomes in Year One
- A fully staffed and stable management layer across the customer org.
- Measurable, sustained improvement in gross revenue retention and time-to-go-live .
- A working tiered support model with documented SLAs, clear escalation paths, and CSAT performance worth showing customers.
- TMO Academy operating as a real product line: certifications, training revenue, and a measurable lift in customer self-sufficiency.
Qualifications
Required
- 12+ years leading customer-facing post-sales or operations organizations; 3+ years at the VP level or above.
- Direct experience running two or more of: support, professional services, customer success, onboarding/implementation, technical account management.
- Track record of owning GRR as a primary metric and improving it.
- Experience leading an organization across multiple management layers.
- Strong financial and operational rigor: you build the dashboard, you run the reviews, you hold the line on the numbers.
Preferred
- Direct experience in private lending, mortgage, or specialty finance - prior operating roles at a private lender, debt fund, loan servicer, mortgage originator, or vertical software company serving that customer base. Fluency in the mechanics of loan servicing, origination, draw management, investor reporting, and fund accounting.
- A working point of view on where the private lending industry is going: AI, regulatory pressure, capital markets dynamics, and the operational realities of running a private credit shop.
- Vertical SaaS leadership experience in financial services, lending, or capital markets technology.
- Direct experience building or scaling a tiered support model and a Forward-Deployed Engineer / FDE function.
- Hands-on experience deploying AI tooling inside a customer org - not slideware.
- Experience running a customer education / academy function with certifications.
Style
- Direct, low-ego, operationally precise. Says what you mean.
- Customer-obsessed without being soft on accountability.
- High agency - builds the org, the dashboard, and the playbook without being asked.
- Relentlessly curious - reads the field, the product, and the customer, and keeps learning.
Why Join Us?
- Comprehensive health, dental, and vision coverage.
- 401(k) with company funded match.
- Mission-driven company with a 45+ year legacy and industry-leading products trusted by thousands of lenders.
- Collaborative, supportive team known for long tenure, deep expertise, and a culture built on trust and integrity.
- Help modernize and evolve the leading platform in private lending technology.
- Beautiful Huntington Beach office with a tight-knit culture.
- Competitive compensation and room for professional growth.
- Performance-based bonuses.
- Generous PTO.
- Modern workspace with on-site amenities.
- Awesome company Christmas party.
The pay range for this role is:
225,000 - 250,000 USD per year (Huntington Beach, CA)
About Applied Business Software
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Huntington Beach, CA, US