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Via Rail Customer Service Jobs (NOW HIRING)

Patriot Rail

Rail Bike Lead Seasonal

Laconia, NH · On-site

$22/hr

... customer service while maintaining a safe and efficient operation. • Promote a positive work ... via radio or cell phone • Make and execute decisions regarding daily operation of the business ...

IMC Logistics

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

... of customer and relates service requirements to dispatchers. Regularly use own discretion and ... Ensures rail billing is in place before containers are delivered to railroad and if necessary ...

Hire Virtue

Customer Service Representative

Carlsbad, NM · On-site

$20 - $25/hr

Customer Service Representative Transportation & Logistics Location: Carlsbad, NM (Onsite) Schedule ... Coordinate shipments with rail, trucking, warehouse, and logistics partners to ensure on-time ...

IMC COMPANIES

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

... of customer and relates service requirements to dispatchers. Regularly use own discretion and ... Ensures rail billing is in place before containers are delivered to railroad and if necessary ...

Trinity Industries

Terminal Customer Service

Ferguson, KY · On-site

$13.75 - $18.75/hr

Customer Service Representative RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer ...

TrinityRail

Terminal Customer Service

Ferguson, KY · On-site

$13.75 - $18.75/hr

Terminal Customer Service RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer ...

TrinityRail

Terminal Customer Service

Somerset, KY · On-site

$13.75 - $18.75/hr

Terminal Customer Service RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer ...

Trinity Logistics Group

Terminal Customer Service

Ferguson, KY · On-site

$13.75 - $18.75/hr

RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer service requirements and handles ...

TrinityRail

Terminal Customer Service

Ferguson, KY · On-site

$13.75 - $18.75/hr

RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer service requirements and handles ...

Trinity Industries

Terminal Customer Service

Ferguson, KY · On-site

$13.75 - $18.75/hr

RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer service requirements and handles ...

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Via Rail Customer Service information

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How much do via rail customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for via rail customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What cities are hiring for Via Rail Customer Service jobs?

Cities with the most Via Rail Customer Service job openings:

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For Via Rail Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Via Rail Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Rail Bike Lead Seasonal

Laconia, NH • On-site

Patriot Rail
Rail Transportation • 51 - 200 employees
Learn more about Patriot Railexternal

$22/hr

Full-time

Posted 28 days ago

Patriot Rail rating

5.0

Company rating: 5.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Starting pay $22.00/hr
The Lead Rail Bike Guide / Supervisor is a seasonal leadership position responsible for overseeing daily rail bike operations from April through December. This hands-on
role provides direct supervision and support to Rail Bike Guides while ensuring the highest levels of safety, guest service, and operational excellence.
As a working supervisor, the Lead Rail Bike Guide / Supervisor serves as a role model, problem solver, and safety leader for the operation. This position conducts daily safety
meetings, oversees staff performance, performs rail bike maintenance, and helps ensure a safe and memorable guest experience.
In addition to rail bike responsibilities, the Lead Rail Bike Guide / Supervisor is expected to assist with train operations and other railroad-related duties during periods when rail bike tours are not running. Two Lead Supervisors will share responsibility for providing leadership coverage for a seven-day-per-week operation.
Schedule Requirements Seasonal position operating from April through December.
Starting pay: $22.00 per hour.
Weekend availability is required and is a condition of employment.
• Must be available to work Saturdays, Sundays, holidays, and peak tourism periods.
• Flexible schedule required to support a seven-day-per-week operation.
• Ability to work opening, closing, and extended shifts as operational needs dictate.
• Two Lead Rail Bike Guide / Supervisors will provide leadership coverage for daily operations throughout the operating season.
Key Leadership Expectations
The Lead Rail Bike Guide / Supervisor is expected to:
• Be a safety-first leader at all times.
• Conduct and lead daily safety meetings and operational briefings.
• Serve as a role model for professionalism, accountability, and teamwork.
• Act as a problem solver and make sound operational decisions.
• Assist with training, coaching, and developing Rail Bike Guides.
• Perform routine maintenance, inspections, and repairs on rail bikes and equipment.
• Support train operations when rail bike tours are not operating.
• Deliver exceptional customer service while maintaining a safe and efficient operation.
• Promote a positive work environment and uphold all company and safety standards.
Prior Experience/Skills Needed:
Must have good verbal communication skills and be able to give direction to staff.
Must be able to operate a cash register, give correct change and operate our ticket computer
system.
Must be very organized and details oriented. Knowledge of railroad terms, operations, and standards are necessary. Prior experience in staff management is
required.
Overall Job Responsibilities:
• Employee staffing and weekly work scheduling
• Lift rail bikes when required, to change direction or storage
• Check crossings weekly
• Transport money, paper products, merchandise
• Maintain constant communication with employees via radio or cell phone
• Make and execute decisions regarding daily operation of the business (perform safety checks)
• Assign work details
• Keep operation location clean and neat
• Oversee the compliance of safety standards for the operation
• Solve employee and customer problems
• Make up daily cash drawers if needed
• Answer phone and take reservations
• Oversee gift display.
• Help out where needed and when needed
• Make necessary repairs on bikes
• All other duties as assigned
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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