... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and ... Safety culture * Company leaders have many years of hands-on Field Service experience in this ...
Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and ... Safety culture * Company leaders have many years of hands-on Field Service experience in this ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
... Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers ...
Vertiv Customer Engineer information
See salary details
$39K - $45.3K
11% of jobs
$45.3K - $51.6K
1% of jobs
$51.6K - $58K
2% of jobs
$58K - $64.3K
5% of jobs
$68.4K is the 25th percentile. Wages below this are outliers.
$64.3K - $70.6K
9% of jobs
$70.6K - $76.9K
19% of jobs
The median wage is $77.8K / yr.
$76.9K - $83.2K
19% of jobs
$87.7K is the 75th percentile. Wages above this are outliers.
$83.2K - $89.5K
12% of jobs
$89.5K - $95.9K
10% of jobs
$95.9K - $102.2K
8% of jobs
$102.2K - $108.5K
4% of jobs
$39K
$78.6K
$108.5K
How much do vertiv customer engineer jobs pay per year?
As of Jun 10, 2026, the average yearly pay for vertiv customer engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.
What is the difference between Vertiv Customer Engineer vs Vertiv Field Service Technician?
| Aspect | Vertiv Customer Engineer | Vertiv Field Service Technician |
|---|---|---|
| Credentials | Technical certifications, often including networking, electrical, or HVAC certifications | Technical certifications similar to Customer Engineer, with focus on equipment repair and maintenance |
| Work Environment | Customer sites, data centers, and server rooms | On-site at customer locations, often involving troubleshooting and repairs |
| Employer & Industry | Vertiv, data center infrastructure, critical power and cooling | Vertiv, equipment maintenance, and service providers in similar industries |
Both roles involve technical skills, working on customer sites, and supporting data center infrastructure. The Customer Engineer often has a broader scope, including system installation and configuration, while the Field Service Technician focuses more on troubleshooting and repairing existing equipment. Both positions are essential for maintaining Vertiv's critical infrastructure services.
What are the key skills and qualifications needed to thrive as a Vertiv Customer Engineer, and why are they important?
To thrive as a Vertiv Customer Engineer, you need a strong background in electrical or mechanical engineering, troubleshooting skills, and typically a relevant technical degree or certification. Familiarity with UPS systems, power distribution units, HVAC equipment, and industry-standard tools or software is often required. Outstanding customer service, problem-solving ability, and effective communication are critical soft skills for success. These skills ensure the reliable installation, maintenance, and support of mission-critical infrastructure for Vertiv’s clients.
What is a Vertiv Customer Engineer?
A Vertiv Customer Engineer is a technical professional responsible for installing, maintaining, and repairing Vertiv's critical infrastructure solutions, such as uninterruptible power supplies (UPS), cooling systems, and data center equipment. They provide on-site support to customers, ensuring that systems run efficiently and reliably. Customer Engineers often troubleshoot issues, perform preventive maintenance, and offer technical guidance to help customers optimize their infrastructure performance. Their role is crucial in minimizing downtime and supporting business continuity for organizations that rely on Vertiv products.
What are some typical challenges faced by a Vertiv Customer Engineer, and how can they be addressed?
As a Vertiv Customer Engineer, you may encounter challenges such as troubleshooting complex critical infrastructure systems under time pressure, coordinating with multiple client stakeholders, and staying up-to-date with evolving technologies. To address these, it's important to develop strong problem-solving skills, maintain clear communication with customers and team members, and commit to continuous learning through training and certifications. Successful engineers also proactively document solutions and share knowledge with the team to streamline future support efforts.
Other
Medical, Dental, Vision, Retirement, PTO
Posted 23 days ago
Vertiv rating
6.9
Based on 60 frontline employees who took The Breakroom Quiz
307th of 417 rated machine equipment manufacturers
Job description
At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.
Why Vertiv is the best company for Field Service professionals:
- Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
- Company leaders have many years of hands-on Field Service experience in this industry and many others
- Tremendous focus is placed on employee technical and leadership development
- Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
- Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more
- Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
- Company-wide commitment to promoting a strong work/life balance
- An employer-of-choice for Veterans with technical backgrounds
The Customer Engineer (CE) is responsible for installation, commissioning, scheduled and emergency service on Small to Large UPS, Power Distribution Units and other Power Products, & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers, co-workers, sales representatives and others as appropriate.
RESPONSIBILITIES:
ROLE
- Perform service tasks as assigned and as per company policies and procedures
- Capable of working under direct supervision or independently based upon training completion
- Render on-site and phone assistance to customers
- Communicate with Technical Support on technical or procedural issues
- Implement Field Change Notices per published guidelines
- Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips[CS1]
SAFETY
- Operate in a safe manner in accordance with published safety guidelines
- Maintain and operate company vehicle in accordance with local laws and company policy
- Must wear appropriate PPE as per company guidelines and accordance with job duties
- Adhere to work hours policy guidelines - "14 hours rule"
- Complete required Vertiv safety training assignments on time.
- Adhere to on-site Customer safety requirements when applicable.
- Report all work-related accidents or injuries within 24 hours to the appropriate personnel.
ADMINISTRATION
- Complete accurate and timely administrative tasks (i.e. Timecards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines[CS2]
- Maintain individual inventory and perform cycle counts in accordance with company policy
- Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies
CUSTOMER SATISFACTION
- Provide proper and adequate communication to internal and external customers
- Provide estimated time of arrival to the customer where applicable
- Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
- Strive to provide all customers a "first time fix" for their equipment
- Maintain customer satisfaction rates per company guidelines
- Attend Customer Meetings as required
PERFORMANCE
- Maximize productivity by combining service opportunities
- Complete all technical and administrative work in an efficient and timely manner
- Capable of making technical and commercial decisions under pressure
- Properly evaluate site and equipment for appropriate billing status
- Maintain productive utilization rate per company guidelines
- Perform inventory cycle counts per company guidelines
- Adhere to company dress code and safety regulations
- Meet or exceed on-site response time requirements for each customer
- Understand and comply with company startup/escalation processes and procedures
- Maintain proper and adequate level of internal communications
QUALIFICATIONS
Experience (one or more of the following)
- ASEET or AMEET, or progress towards, is preferred
- 4+ years military experience in a related technical field
- 2+ years of relevant industry experience
Interpersonal and Administrative Skills
- Communicate professionally and respectfully in both written and verbal forms
- Manage time effectively by prioritizing and balancing technical tasks with administrative tasks
- Collaborative with peers, customers, suppliers, and leadership
- Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion
Technical skills
- Make basic site evaluation skills to include: environmental temperature, and general operating conditions
- Familiarity with electrical / electronic test equipment and fundamentals
- Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks
- Employ elementary fix/repair techniques based on directed supervision
- Complete service tasks and return unit to full operating conditions based upon directed supervision
- Summarize and report all work related tasks performed in written and verbal form
- Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.)
WORKING CONDITIONS:
- Travel is required
- Flexible schedules (weekends, evenings, and holidays)
- Valid driver's license
- Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.
PHYSICAL REQUIREMENTS:
While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.
Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.