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Verizon Tier 2 Jobs (NOW HIRING)

EXOS

Systems Engineer II - HQ

Indianapolis, IN · On-site

This position is responsible for resolving Tier 1 and Tier 2 customer requests via phone, email ... Cell phone / MiFi support and upgrades (Verizon and ATT Firstnet) Participates in 24/7 on-call ...

Husch Blackwell

IT Operations Specialist

Phoenix, AZ · On-site

Responsibilities : • Provide Tier II support assisting the staff with setup, configuration ... Verizon and ATT. • Support mobile users working with standard wireless connections, broadband ...

Husch Blackwell

IT Operations Specialist

Phoenix, AZ · On-site

Provide Tier II support assisting the staff with setup, configuration, troubleshooting, and repair ... Work directly with mobile carriers as necessary including Verizon and ATT. * Support mobile users ...

Verizon

Cloud Platform Storage Architect

Southlake, TX · On-site

At Verizon, we power and empower how people live, work and play by connecting them to what brings ... Experience with storage monitoring and observability tooling, supporting Day 2 operations including ...

Focused HR Solutions

1.20. Help Desk Analyst

Bear, DE · On-site

$25 - $31/hr

... Service Desk experience addressing tier 1 or tier 2 IT support issues. Basic Network ... Interface with outside vendors (Verizon and others) to assist in team/and customer support for ...

Focused HR Solutions

1.20. Help Desk Analyst

Bear, DE · On-site

$25 - $31/hr

... Service Desk experience addressing tier 1 or tier 2 IT support issues. Basic Network ... Interface with outside vendors (Verizon and others) to assist in team/and customer support for ...

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All JobsVerizon Tier 2 Jobs

Verizon Tier 2 information

What is the difference between Verizon Tier 2 vs Verizon Tier 1?

AspectVerizon Tier 2Verizon Tier 1
ResponsibilitiesHandles escalated technical issues, advanced troubleshooting, customer support escalationProvides basic customer support, initial troubleshooting, account management
Required SkillsTechnical knowledge, problem-solving, communication skillsCustomer service, communication, basic technical understanding
Work EnvironmentCall centers, technical support teamsCustomer service centers, front-line support
CertificationsTechnical certifications may be preferredCustomer service training, basic technical knowledge

Verizon Tier 2 roles focus on resolving escalated technical issues with advanced troubleshooting skills, while Verizon Tier 1 positions handle initial customer inquiries and basic support. Tier 2 staff require more technical expertise and often work in specialized support teams, whereas Tier 1 roles are more customer-facing and entry-level.

What are the key skills and qualifications needed to thrive as a Verizon Tier 2 Technical Support Specialist, and why are they important?

To thrive as a Verizon Tier 2 Technical Support Specialist, you need strong troubleshooting abilities, in-depth knowledge of networking concepts, and prior experience in technical support, often supported by a relevant certification or associate degree. Familiarity with ticketing systems, diagnostic tools, and remote support platforms is typically required. Exceptional problem-solving skills, clear communication, and patience help you effectively resolve escalated customer issues and collaborate with other teams. These skills and qualities are crucial for efficiently resolving complex technical problems, ensuring customer satisfaction, and maintaining high service standards.

What are some typical challenges a Verizon Tier 2 support specialist faces, and how can applicants prepare for them?

Verizon Tier 2 support specialists often handle complex technical issues that Tier 1 agents cannot resolve, such as escalated network, device, or account problems. One common challenge is managing multiple cases simultaneously while maintaining a high level of customer satisfaction and adhering to strict response time targets. Applicants can prepare by familiarizing themselves with Verizon's products and services, improving their troubleshooting skills, and practicing clear, empathetic communication. Additionally, being adaptable and able to quickly learn new systems or technologies is crucial for success in this fast-paced environment.

What is a Verizon Tier 2 technician?

A Verizon Tier 2 technician is a support specialist who handles more complex technical issues that cannot be resolved by the Tier 1 (first-level) support team. They troubleshoot advanced network, internet, and phone problems for Verizon customers, often using specialized diagnostic tools and working closely with engineering teams. Tier 2 technicians are expected to have a deeper understanding of Verizon's systems and services, and they may escalate the most challenging cases to Tier 3 or higher-level support. Their role is critical to ensuring customer satisfaction and minimizing service disruptions.
Infographic showing various Verizon Tier 2 job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 88% Full Time, 2% Part Time, 8% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.
Systems Engineer II - HQ

Systems Engineer II - HQ

EXOS (formerly Sondhi Solutions)

Indianapolis, IN • On-site

Full-time

Posted 7 days ago

Job description

What You Will Do:

* This position is responsible for resolving Tier 1 and Tier 2 customer requests via phone, email, and ticket entry.

* Promote a high level of customer satisfaction through proper telephone techniques and respond with the appropriate amount of urgency to user problems.

* New hire setup and orientation.

* Assign username, password, and access right permissions for the computer systems and applications.

* Identify, research, and resolve technical problems

* Maintain appropriate documentation on procedures, configurations, and equipment inventory.

* Oversee installation, configuration, administration, maintenance, and support of service/management applications or infrastructure components incorporated at clients existing or future computing infrastructure.

* Monitor the ongoing operation and perform activities to assist with performance tuning, troubleshooting of hardware, OS, and application issues.

* Support software/hardware on equipment such as scanners, copiers, printers, monitors, and other peripherals.

* Network Cabling / Server reboots / general network troubleshoot.

* Cell phone / MiFi support and upgrades (Verizon and ATT Firstnet)

* Participates in 24/7 on-call rotation

* Perform other duties as assigned by management.


What You Have Done:

* Excellent organizational, written, and verbal communication skills.

* Minimum 5 years experience of Tier 2 desktop support.

* Experience working in Active Directory, User Support and Group Policy support

* Windows based computer literacy, and familiar with helpdesk procedures.

* Knowledge of Microsoft Windows based software and troubleshooting techniques.

* Knowledge of PC hardware installation, troubleshooting, and resolution techniques.

* Ability to install and deploy Windows based PC's.

* Possess working knowledge of the Microsoft Office O365 Suite, including: Word, Excel, and PowerPoint.

* Microsoft Modern Workplace certification is desired.

* Ability to lift up to 50 lbs.