ZipRecruiter

Log In

1

Verint Five9 Jobs (NOW HIRING)

Recovery Centers of America

Telecom Manager

This role oversees call center and corporate voice technologies, including Five9, RingCentral, Verint Workforce Management, and all associated mobile devices and phone lines. The Manager of Telephony ...

Robert Half

Real Time Analyst

Hopkins, MN · Remote

$20 - $31.25/hr

... Five9 and Verint to identify issues and support daily performance targets. • Communicate intraday updates, risks, and performance concerns to leadership and relevant support teams in a clear and ...

Mindlance

Sr Platform Engineer (IC2)

Wilmington, DE

Expertise in CCaaS platforms such as Amazon Connect, NiceCX, Five9, Twilio, or similar. * Proficiency with WFM tools (e.g., NICE, Verint, Aceyus). * Strong knowledge MuleSoft and CRM platforms like ...

Lendingclub Corporation

WFM Analyst

Lehi, UT · Hybrid

Experience with workforce management, forecasting, Excel, WFM systems like Verint/Five9, and presentation development Work Location Lehi, Utah The above locations areeligibleoffices for this role.The ...

LendingClub Bank

WFM Analyst

Lehi, UT · On-site

Experience with workforce management, forecasting, Excel, WFM systems like Verint/Five9, and presentation development Work Location Lehi, Utah The above locations are eligible offices for this role.

Mindlance

Sr Platform Engineer (IC2)

Charlotte, NC

Expertise in CCaaS platforms such as Amazon Connect, NiceCX, Five9, Twilio, or similar. * Proficiency with WFM tools (e.g., NICE, Verint, Aceyus). * Strong knowledge MuleSoft and CRM platforms like ...

Mindlance

Sr Platform Engineer (IC2)

Fort Worth, TX · On-site

Expertise in CCaaS platforms such as Amazon Connect, NiceCX, Five9, Twilio, or similar. * Proficiency with WFM tools (e.g., NICE, Verint, Aceyus). * Strong knowledge MuleSoft and CRM platforms like ...

ePlus inc.

Senior Collaboration Engineer (Req#1106)

Durham, NC · On-site

$53.50 - $68.75/hr

... Five9, NICE CXone (inContact), Genesys Cloud • Experience integrating and supporting call recording and WFO solutions: Eleveo (Zoom International), Calabrio, Verint, NICE • Experience deploying ...

ShyftOff

Operations Manager

Tampa, FL · On-site

Familiarity with NICE, Verint, Genesys, Five9, Talkdesk, Kronos/UKG, or similar stacks. * Experience with QA frameworks, accreditation programs, or training program design. * Experience with AI ...

ShyftOff

Operations Manager

Tampa, FL

Familiarity with NICE, Verint, Genesys, Five9, Talkdesk, Kronos/UKG, or similar stacks. * Experience with QA frameworks, accreditation programs, or training program design. * Experience with AI ...

ShyftOff

Operations Manager

Tampa, FL · On-site

Familiarity with NICE, Verint, Genesys, Five9, Talkdesk, Kronos/UKG, or similar stacks. * Experience with QA frameworks, accreditation programs, or training program design. * Experience with AI ...

Wells Fargo

Lead Digital Product Manager

Phoenix, AZ · Hybrid

Hands-on experience with contact center technologies including Genesys, Five9, Verint, Alvaria, and/or Nexidia. * Strong understanding of workforce management concepts including forecasting ...

next page

Showing results 1-20

All JobsVerint Five9 Jobs

Verint Five9 information

See salary details

$30K

$64.6K

$99K

How much do verint five9 jobs pay per year?

As of Jun 12, 2026, the average yearly pay for verint five9 in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.
Five9 / Twilio Lead

Five9 / Twilio Lead

Cognizant Technology Solutions

Chicago, IL • On-site

$95K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Cognizant rating

7.5

Company rating: 7.5 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

37th of 57 rated business consultants

Job description

Five9 / Twilio Lead
Role Overview
We are seeking a Five9 / Twilio Lead to lead the design, implementation, and optimization of cloud-based contact center solutions. This role requires a strategic mindset combined with strong technical leadership to architect scalable, secure, and high-performing customer engagement platforms.
Work Model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 5 days a week in a client or Cognizant office in Chicago-IL. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
Key Responsibilities
• Design and develop custom Twilio Flex plugins using React and the Flex Plugin Builder framework
• Configure and extend Twilio TaskRouter for intelligent routing, queuing, and worker management
• Build and maintain Twilio Studio flows for IVR, chatbot, and self-service workflows
• Integrate Twilio Flex with CRM systems (Salesforce, ServiceNow, etc.) via REST APIs and Flex UI components
• Develop custom components, dialpad UIs, agent desktops, and supervisor dashboards within Flex
• Configure SIP trunking, PSTN, and number management within Twilio Console and Programmable Voice
• Implement omnichannel capabilities including voice, SMS, WhatsApp, webchat, and email
• Design and implement DTMF and speech-recognition IVR menus using Twilio Programmable Voice and Studio
• Write unit and integration tests for Flex plugins and Twilio Functions
1. Contact Center Solution Design
  • Design end-to-end Five9 VCC contact center solutions aligned with business and compliance requirements
  • Develop High-Level and Low-Level Design (HLD/LLD) documentation
  • Architect IVR call flows, routing strategies, and omnichannel configurations
  • Design secure integrations with CRM systems, APIs, and backend platforms
  • Ensure high availability, resiliency, and disaster recovery standards

2. Installation & Implementation
  • Lead deployment and configuration of Five9 / Twilio environments (Dev, UAT, Prod)
  • Configure campaigns (inbound/outbound/blended), skills, agents, queues, and routing rules
  • Implement IVR scripts, call flows, and platform configurations
  • Support SIP trunking and PSTN telephony integrations
  • Collaborate with network, security, and infrastructure teams
  • Perform system validation testing and production go-live support

3. Configuration & Administration
  • Configure Five9 modules including ACD, IVR, WFM, Reporting, and Call Recording
  • Manage user provisioning, roles, and access control
  • Implement call routing logic, compliance configurations, and recording policies
  • Monitor system performance and optimize routing/capacity planning
  • Troubleshoot call quality, connectivity, and configuration issues

4. Cloud Engineering
  • Design and manage cloud-based contact center architecture
  • Integrate Five9 with REST APIs and cloud-native services
  • Implement secure authentication (OAuth, SSO, SAML)
  • Ensure compliance with industry security standards (PCI, SOC2, etc.)
  • Support networking concepts (VPNs, firewalls, load balancing)
  • Optimize performance and scalability in cloud environments

Required Qualifications
  • 4-5+ years of experience in contact center technologies (Five9 / Twilio)
  • Strong experience with:
    • Five9 VCC (VCC, IVA, ADP, Reporting)
    • SIP, VoIP, and telephony concepts
    • REST APIs and integrations
    • CRM integrations (Salesforce or similar)
    • SSO / SAML / OAuth authentication
    • Basic SQL and reporting knowledge

Soft Skills
  • Strong analytical and troubleshooting abilities
  • Excellent communication and stakeholder management skills
  • Ability to work effectively in cross-functional/global teams
  • Strong documentation and design articulation
  • Proactive, solution-oriented mindset

Nice to Have
  • Certifications in Five9 or Cloud platforms
  • Exposure to DevOps (CI/CD, automation scripting)
  • Experience with Workforce Optimization tools (e.g., Verint WFM)

Pay Transparency
The annual salary range for this role is $95,500 - $120,000 USD, depending on experience, skills, qualifications, and internal equity.
This position is also eligible for a comprehensive benefits package, including medical, dental, vision, paid time off, holidays, and retirement plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
  • Medical / Dental / Vision / Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term / Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

What Cognizant employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply