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Ux Associate Jobs in Texas (NOW HIRING)

Central Health

IT User Support Technician II

Austin, TX

$21.75 - $29.75/hr

... experience, and certification criteria. All IT User Support Technician/s II hired prior to August ... Associates Degree in Information Technology related field (higher degree accepted) - Preferred ...

Central Health

IT User Support Technician II

Austin, TX

$21.75 - $29.75/hr

... experience, and certification criteria. All IT User Support Technician/s II hired prior to August ... Associates Degree in Information Technology related field (higher degree accepted) - Preferred ...

Central Health

IT User Support Technician II

Austin, TX · On-site

$21.75 - $29.75/hr

... experience, and certification criteria. All IT User Support Technician/s II hired prior to August ... Associates Degree in Information Technology related field (higher degree accepted) - Preferred ...

Genesis10

Digital Experience Systems Analyst

Cedar Park, TX · On-site

$70K - $125K/yr

Work closely with Customer Service associates to understand their needs and support business changes while delivering a consistently high-quality user experience * Lead user training initiatives by ...

Inframark

End User Systems Technician

Katy, TX · On-site

SCOPE The End User Systems Technician provides escalated end-user systems support across the ... Education and Experience: * Associate degree in Information Technology, Computer Science, or a ...

Photon

Associate Creative Director - Irving

Dallas, TX · On-site

... experience with visual design, principles of UI design, layouts, graphics development, typography, color, and visual theories Knowledge of user experience disciplines such as UX architecture ...

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Ux Associate information

What does a UX Associate do?

A UX Associate is an entry-level professional who assists in designing and improving the user experience for digital products such as websites and apps. They typically conduct user research, create wireframes and prototypes, and collaborate with designers, developers, and stakeholders to ensure products are user-friendly and meet business goals. Their responsibilities may also include analyzing user feedback and supporting usability testing to identify areas for improvement.

What are the key skills and qualifications needed to thrive as a UX Associate, and why are they important?

To thrive as a UX Associate, you need a solid understanding of user research, wireframing, and usability principles, often supported by a degree in design, human-computer interaction, or a related field. Familiarity with design tools like Sketch, Figma, or Adobe XD and knowledge of prototyping and user testing platforms are typically required. Strong collaboration, problem-solving abilities, and clear communication help you work effectively with cross-functional teams and stakeholders. These skills ensure that user-centered designs are created efficiently, leading to better user experiences and project outcomes.

What are some common challenges faced by UX Associates when working on cross-functional teams?

UX Associates often collaborate with product managers, developers, and marketing teams, which can present challenges such as aligning differing priorities and communicating design decisions effectively. Balancing user needs with technical or business constraints requires strong negotiation and interpersonal skills. Being proactive in soliciting feedback, documenting your work, and staying adaptable can help overcome these challenges and ensure smooth project progress.

Are UX Associate jobs still in demand?

UX Associate roles remain in demand as companies prioritize user experience to stay competitive, especially with the growth of digital products and services. Skills in user research, wireframing, and familiarity with design tools like Figma or Adobe XD are valuable for these positions.

Is UI/UX a high paying job?

UI/UX design roles, including UX associates, can offer competitive salaries that vary based on experience, location, and industry. Entry-level positions typically have lower pay, while experienced designers with skills in tools like Figma or Adobe XD can earn higher salaries, especially in tech hubs or with specialized expertise.

What are the most commonly searched types of Ux jobs in Texas?

The most popular types of Ux jobs in Texas are:

What cities in Texas are hiring for Ux Associate jobs?

Cities in Texas with the most Ux Associate job openings:

Ux Associate jobs near you
Infographic showing various Ux Associate job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

IT User Support Technician II

Central Health

Austin, TX

$21.75 - $29.75/hr

Full-time

Re-posted 10 days ago

Job description

IT User Support Technician II provides advanced technical support to end users and serves as an escalation point for complex incidents and service requests. This role is responsible for troubleshooting hardware, software, network, and application issues while adhering to ITIL best practices for Incident, Problem, Change, and Service Request Management. The technician delivers exceptional customer service, ensures timely resolution of issues, and contributes to continuous service improvement initiatives.

As of August, 2026 all IT User Support Technician/s II will meet the following education, experience, and certification criteria. All IT User Support Technician/s II hired prior to August, 2026 may be excluded from these requirements.

***This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and Onsite at a primary location or multiple locations based on Business Needs


Essential Duties:

  • Demonstrate strong and consistent customer service skills focused on patience and empathy.
  • Serve as second tier point of contact for users who are contacting User Support via ServiceNow, Microsoft Teams, phone, and email.
  • Identify, research, and resolve support Tier I and Tier II incidents and requests Prioritize, categorize, and document tickets accurately within the ServiceNow platform.
  • Escalate unresolved issues to appropriate technical teams while maintaining ownership through resolution.
  • Mentor, train, and support Tier 1 Technicians Serve as the point of escalation for complex incidents and requests Contribute to Knowledge Management by creating and maintaining support documentation and knowledge articles.
  • Perform account administration, including password resets, user provisioning, and access management.
  • Diagnose and resolve complex hardware, software, operating system, and network-related issues.
  • Represent the User Support Service Desk in Major Incident and security incident response war rooms Identify opportunities to improve support processes, documentation, and user experience.
  • Participate in regular onsite team events, after-hours support, and on-call rotations as required.
  • Act as point of contact with vendors to resolve technical problems with desktop computing equipment and software Perform intermediate tasks in Microsoft Active Directory, Microsoft 365, and Intune Use and enforce timely, strict, and thorough documentation/logging practices.
  • Participate in Problem Management activities by identifying recurring issues and root causes.
  • Support Change Management processes by implementing approved changes and documenting outcomes.
  • Support endpoint management, software deployment, and device lifecycle management.
  • Monitor service desk queues to ensure timely response and resolution and provide proactive updates regarding ticket status and resolution timelines.

Perform other duties as assigned.


MINIMUM EDUCATION:

  • High School Diploma (or equivalent) - Required
  • Associates Degree in Information Technology related field (higher degree accepted) - Preferred

MINIMUM EXPERIENCE:

  • 3 Years of desktop support experience - Required

REQUIRED CERTIFICATIONS/LICENSURE:

  • CompTIA A+ Certification - Required Upon Hire

  • ITIL 4 or 5 Foundation Certification - Required within 6 months

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