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Utilization Management Jobs in Alberta (NOW HIRING)

South Bow

Asset Management Analyst

Calgary, AB · On-site

Support the evaluation and progression of commercial and operational opportunities that improve asset utilization, reduce costs, manage risk, or enhance customer value. * Track performance indicators ...

Flatiron Construction Corp

Equipment Manager

Edmonton, AB · On-site

CA$150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... management, and cost control. Working closely with project teams, vendors, and field operations, you will ensure the right equipment is available at the right time, while driving safety, utilization ...

Flatiron Construction Corp

Equipment Manager

Edmonton, AB · On-site

CA$150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... management, and cost control. Working closely with project teams, vendors, and field operations, you will ensure the right equipment is available at the right time, while driving safety, utilization ...

SAIT

Software Asset Management Analyst

Calgary, AB · Hybrid

CA$75K - CA$80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Assess and harvest unused licenses to achieve optimal software utilization. * Create and generate reports to communicate software asset management activities and results. * Manage service ticket ...

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Utilization Management information

See Alberta salary details

$12

$37

$78

How much do utilization management jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for utilization management in Alberta is $37.94, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $44.95 per hour, depending on experience, location, and employer.

What is utilization management?

A Utilization Management (UM) job involves evaluating medical services to ensure they are necessary, cost-effective, and compliant with healthcare guidelines. Professionals in this field review patient care plans, authorize treatments, and collaborate with healthcare providers to optimize resource use. They work for insurance companies, hospitals, or healthcare organizations to balance quality care with cost control. Strong analytical skills and knowledge of medical policies are essential in this role.

What are the typical daily responsibilities of a utilization management professional?

As a Utilization Management professional, your day-to-day duties typically include reviewing patient admissions, authorizing ongoing treatment or procedures, assessing medical necessity, and ensuring services comply with insurance policies and industry guidelines. You will frequently collaborate with physicians, nurses, and insurance representatives to facilitate timely and appropriate care decisions while managing cost and quality. Documentation and communication play key roles as you help bridge the gap between clinical teams and payers. This role is often fast-paced, requires decisive action, and provides opportunities to have a direct impact on patient outcomes and organizational efficiency.

What are the key skills and qualifications needed to thrive in utilization management, and why are they important?

To thrive in Utilization Management, you need a strong understanding of healthcare procedures, insurance guidelines, and case review processes, usually backed by a clinical background such as RN, LPN, or allied health certification. Familiarity with medical management software, electronic health records (EHR), and utilization review tools like InterQual or MCG is often required. Excellent analytical thinking, attention to detail, and effective communication skills greatly enhance performance in this role. These competencies enable accurate assessment of medical necessity, ensure regulatory compliance, and support efficient, collaborative workflows between providers, insurers, and patients.

What degree is needed for utilization management?

Utilization management professionals typically need at least a bachelor's degree in healthcare, nursing, health administration, or a related field. Some roles may require a master's degree or professional certifications such as Certified Professional in Healthcare Quality (CPHQ) or Certified Case Manager (CCM). Experience in healthcare settings and knowledge of medical terminology and insurance processes are also important.

What are popular job titles related to Utilization Management jobs in Alberta?

For Utilization Management jobs in Alberta, the most frequently searched job titles are:

Utilization Management jobs near you
Infographic showing various Utilization Management job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $78,911 per year, or $37.9 per hour.

Manager, Client Relationship Manager

VC3

Edmonton, AB

Full-time

Re-posted 17 days ago

Job description

Description
Leveraging our standard technologies and process, coupled with our people and corporate structure, we deliver a unique end result for our clients.  Our clients will experience increased employee productivity, predictability in capital and operating expenditures, reduced downtime and risk, improved employee morale, reduced lost revenue and enhanced business agility.
 
The Manager, Client Relationship Managers must be able to deliver effective leadership, strategy, follow-up and direction that aligns with the overall goals of the organization.
 
The Manager, Client Relationship Managers will work directly with the client team and VC3’s technical teams to ensure the smooth and successful delivery of technical services – service desk, project work, proactive maintenance, procurement, training, and ongoing support.  
 
To deliver an exceptional result, you will need to stay abreast across service delivery, technology upgrade cycles, and project schedules as well as current and future client needs.  We are a data driven company and analysis for decision making and overall strategy is ongoing.  
 
Culture is an integral part of working at VC3. Our company values represent the most important values, the ones we live by: 
Passionately Curious
We challenge the status quo seek continual improvement and are constantly learning.
Go Beyond
We show our care through positively impacting others through our actions properly communicating expectations, and executing them consistently
Serve as One
Together we are greater than the sum of our individuals, and that teamwork is essential to success
Own It
We have the courage to do what’s right, resolve to take responsibility, and the grit to cross the finish line
 
Our Noble Promise - “Developing Growth Minded People” – This is the driving force behind our values and why we do what we do.

Key Responsibilities
  • Perform staff reviews, coaching, performance accountability, manage headcount, hiring and overall HR management for your team.  
  • Build a culture of continuous improvement via feedback, coaching and staff development.
  • Ensure team members lead regular check-in meetings with the client, covering client satisfaction, issue trending, ongoing/upcoming projects, system performance, change management, and potential technical improvements.
  • Assist team with development and delivery of high value client reporting and communication.
  • Train your team on managing day to day client requests, such as invoice questions, client concerns, and escalations.
  • Help your team understand the planning, schedule, scope, and budget cycles for project implementations.  
  • Coach team to understand their client Roadmaps, Budgets, and Annual Planning, so that we can help clients achieve technology objectives and meet required standards by obtaining the correct technical solutions.
  • Facilitate communication, cooperation, and continual improvement with other departments to ensure we provide an exceptional client experience.
  • Work with the team to ensure accurate and timely submission and payment of invoices.
  • Ensure that workflows and procedures are being followed.  
  • Ensure objectives are clear, that progress is tracked, and that results are reviewed; instill a culture of high performance.
  • Ensure quality administrative results from your team.  For example, real-time time entry, timely submission of timesheets and expenses, frequent and business appropriate client communications, and overall professionalism 
  • Act as an escalation point for critical client issues, communicate and manage communication with clients and internally as required.
  • Proactive issue trending and data reporting for the improvement of key metrics.
  • Communicate with all parties in a constructive manner to guarantee client expectations are met.
  • Responsible for the scheduling, time and utilization management of team members.  
  • Leading and managing business initiative planning that may include business cases, data & financial analysis, risk assessments, cost/benefit analysis, and feasibility studies.
  • Develop, implement, and effectively maintain processes, standards, guidelines and procedures within the department. Ensure this documentation is followed by all and is posted in an area accessible to team members and other departments that may need it.
  • Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and post incident reviews.  
  • Liaise with internal and external resources to provide detailed analysis of the operations and opportunities for improvement to meet SLA's and internal efficiencies.
  • Maintain a deep knowledge of technology products and services applicable to the client base, including hardware, software and VC3 services.

Additional Responsibilities:
  • Build relationships with clients and team members and serve as a trusted point of contact.
  • Provide timely responses and guidance to client and internal requests.
  • Maintain accurate and up to date documentation.
  • Maintain accurate and real time up to date timesheets.
  • Attend, present training & lead team meetings as required.
  • Assist CRMs with continuous improvement initiatives.
  • Be a leader within the company, attending staff events, participating in meetings, encouraging a positive morale and holding all employees accountable.  Set the example to follow for client service

Skills, Knowledge & Expertise
  • Relationship Building: Must demonstrate the ability to build and manage relationships with clients (internal and external) through consistent and proactive communications.  This is most effective by acting responsive and being reliable to client needs.
  • Collaboration: You will need to network throughout the organization to pull in the appropriate resources to address the customer’s needs throughout their lifecycle.
  • Business Analysis:  You must be able to identify and assess a client’s business goals, needs and perceptions. By performing analysis on that information and working with various teams within VC3, this information is transformed in to winning solutions for the client.
  • Data Analysis:  You must have the necessary experience and knowledge in order to assess the internal performance. These metrics will include analysis of Key Performance Indicators that define client use, like costs, risks and profit. The ability to assess a client’s use of VC3 services is also key in identifying long running issues or trends. 
  • 3 years + technical experience is required.
  • 3 years + in progressively responsible Management roles.
  • ITIL Foundations certification is required, ITIL Practitioner or above desired, Microsoft MCP or above required, equivalents i.e. CIPS ISP, ITCP or Management Diploma.
  • Strong organizational, time management, presentation and customer service skills.
  • The ability to prioritize multiple issues or initiatives simultaneously is expected.