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Usic Jobs Jobs (NOW HIRING)

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

USIC also provides a full suite of utility services throughout North America. Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners' infrastructure and ...

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

USIC also provides a full suite of utility services throughout North America. Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners' infrastructure and ...

Customer Service Representative

Indianapolis, IN · Hybrid

$15.25 - $20.75/hr

USIC also provides a full suite of utility services throughout North America. Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners' infrastructure and ...

The USIC name and brand are highly recognized and respected for our strong commitment to quality and safety. We are America's leader in underground utility damage prevention and advanced ...

The USIC name and brand are highly recognized and respected for our strong commitment to quality and safety. We are America's leader in underground utility damage prevention and advanced ...

The USIC name and brand are highly recognized and respected for our strong commitment to quality and safety. We are America's leader in underground utility damage prevention and advanced ...

Utility Locator

Ada, OK · On-site

$20/hr

The USIC name and brand are highly recognized and respected for our strong commitment to quality and safety. We are America's leader in underground utility damage prevention and advanced ...

The USIC name and brand are highly recognized and respected for our strong commitment to quality and safety. We are America's leader in underground utility damage prevention and advanced ...

The USIC name and brand are highly recognized and respected for our strong commitment to quality and safety. We are America's leader in underground utility damage prevention and advanced ...

Utility Locator

Plano, TX · On-site

$20/hr

The USIC name and brand are highly recognized and respected for our strong commitment to quality and safety. We are America's leader in underground utility damage prevention and advanced ...

The USIC name and brand are highly recognized and respected for our strong commitment to quality and safety. We are America's leader in underground utility damage prevention and advanced ...

The USIC name and brand are highly recognized and respected for our strong commitment to quality and safety. We are America's leader in underground utility damage prevention and advanced ...

The USIC name and brand are highly recognized and respected for our strong commitment to quality and safety. We are America's leader in underground utility damage prevention and advanced ...

Utility Locator

Wadena, MN · On-site

$24.50/hr

The USIC name and brand are highly recognized and respected for our strong commitment to quality and safety. We are America's leader in underground utility damage prevention and advanced ...

The USIC name and brand are highly recognized and respected for our strong commitment to quality and safety. We are America's leader in underground utility damage prevention and advanced ...

The USIC name and brand are highly recognized and respected for our strong commitment to quality and safety. We are America's leader in underground utility damage prevention and advanced ...

The USIC name and brand are highly recognized and respected for our strong commitment to quality and safety. We are America's leader in underground utility damage prevention and advanced ...

The USIC name and brand are highly recognized and respected for our strong commitment to quality and safety. We are America's leader in underground utility damage prevention and advanced ...

The USIC name and brand are highly recognized and respected for our strong commitment to quality and safety. We are America's leader in underground utility damage prevention and advanced ...

The USIC name and brand are highly recognized and respected for our strong commitment to quality and safety. We are America's leader in underground utility damage prevention and advanced ...

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Usic Jobs information

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How much do usic jobs jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for usic jobs in the United States is $16.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.
Customer Service Representative

Customer Service Representative

USIC

Indianapolis, IN • On-site

$15.25 - $20.75/hr

Full-time

Posted 8 days ago


USIC rating

6.5

Company rating: 6.5 out of 10

Based on 261 frontline employees who took The Breakroom Quiz

292nd of 437 rated business services


Job description

Job Description:

Location: Indianapolis, IN.

This is a hybrid position with 1 day work from home.

Shifts: Monday - Friday: 10am ,11am, or Noon EST start time. Wednesday - Sunday 1pm Start Time

*8-hour shift and a 30-minute lunch break.

Compensation: $18

Company Overview

Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout North America. Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners' infrastructure and critical assets. Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.

Summary

The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors.

Responsibilities

  • Answer inbound calls regarding locate requests, rescheduling, community standards, damages, etc.

  • Perform data entry and other administrative functions

  • Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely communication of the tickets to the appropriate USIC staff

  • Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary

  • Work with USIC field staff, as well as on-call contractors to reschedule service tickets, document in the USIC Ticket Pro system

  • Call and e-mail USIC field tech/contractors to reschedule ticket completion date, document and follow up with the technician in the field

  • Assist with projects and other administrative tasks as needed based on business needs

Requirements

  • Ability to utilize computers and other office equipment

  • Must be proficient in Microsoft Office, Excel and Outlook

  • Excellent customer service skills

  • Must be detail oriented and able to multi-task

  • Excellent oral and written communication skills

  • Excellent organizational skills

  • Ability to work in a multi-line phone system environment

  • High school education or equivalent; some college preferred

  • Data entry experience preferred

  • Reliable transportation required

We are an Equal Opportunity Employer. Veterans are encouraged to apply.


What USIC employees say

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About USIC

Sourced by ZipRecruiter

USIC is a leading provider of underground utility damage prevention services, performing over 70 million locates each year. With a strong reputation for reliability, USIC offers a comprehensive range of utility services across the United States and Canada. The company's mission is to deliver innovative and efficient solutions that prioritize safety and protect critical assets and infrastructure for its partners.

Industry

Internet and it

Company size

10,000+ Employees

Headquarters location

Indianapolis, IN, US

Year founded

2008

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