User Support Manager Jobs in Nobleton, ON (NOW HIRING)

Canada External Job Ad

Amazing Career Moments Happen Here 

Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable; we're creating a place where amazing career moments are made possible. 

Position Overview 

Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Sr UX Engineer to continue the evolution of our Design Systems. We currently work on two design systems for our two main Agency Management System products (Epic & EZLynx). The ideal candidate will be excited about the opportunity to collaboratively design, build and maintain a modern design system that will serve as the bedrock for our suite of industry leading insurance software. You will apply systems thinking to the craft of interaction and visual design to bring exponential efficiencies to our team of 25+ UX Designers, while always keeping our end users at the forefront of your mind.

To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.   

      What You'll Do

• Advise, collaborate with and synthesize feedback from UX designers, researchers and consumers of the design system
• Define reusable patterns and modular approaches to support rapid iteration and product consistency
• Implement complex interactions, motion, and state management with attention to detail and UX best practices
• Build advanced interactive prototypes and proof-of-concepts for exploratory design and usability validation
• Deliver high-quality, production-ready component designs with a focus on scalability and long-term maintainability
• Facilitate seamless communication between design and engineering teams to implement design system features and enhancements
• Design and manage UI components in Figma as a shared resource for all UX designers at Applied
• Manage your own time, and work well both independently and as part of a team
• Develop a strong understanding of our users' end-to-end experience in our suite of products
• Articulate with ease the why behind your design decisions
• Balance technical and business constraints with achieving the best outcomes for our users
• Gain buy-in and support from various departments of the company (engineering, product, quality assurance, etc.)We're Excited to Learn More About You

• Bachelor's degree in Computer Science, Human-Computer Interaction, or a related field - or equivalent professional experience
• 5+ years of front-end development or UX engineering experience, including ownership of complex features or systems
• Experience designing and implementing user interfaces
• Experience with design systems and atomic design principles
• Experience with build systems, testing frameworks, and CI/CD pipelines.
• Extensive knowledge of interaction and visual design heuristics
• Superior knowledge of Figma, especially in creating complex Figma components
• Advanced proficiency in HTML, CSS, JavaScript, and frameworks like React or Vue

 

When You Join Team Applied, You Can Expect: 

A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day. 

We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them. 

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day: 

• Medical, Dental, and Vision Coverage 

• Holiday and Vacation Time 

• Health & Wellness Days 

• A Bonus Day for Your Birthday 

 Learn more about the people behind our products at https://www1.appliedsystems.com/en-ca/about-us/jobs/  

The total anticipated annual compensation range for this [newly created / existing] position is CA$100,000 - $135,000 per year.  To determine a new team member's starting pay, we consider a variety of factors, including someone's depth, breadth, and variety of experience, skills, and responsibilities.   

This position requires the employee to reside and work from one of the following provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, PEI, Saskatchewan. 

Your Security Matters: 

Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. 

AI Utilization 

We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans. 

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. 

#LI-Remote or #LI-Hybrid 

#LI-CA

Employment Type: OTHER