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Uscis Application Support Center information

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$48

$72

How much do uscis application support center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for uscis application support center in the United States is $48.53, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a USCIS Application Support Center (ASC) Technician, and why are they important?

To thrive as a USCIS Application Support Center Technician, you need attention to detail, strong organizational skills, and a high school diploma or equivalent. Familiarity with biometric collection systems, digital fingerprinting equipment, and case management software is typically required. Excellent customer service, cultural sensitivity, and the ability to work efficiently under pressure help you stand out in this role. These skills and qualities are crucial for ensuring accurate data collection, maintaining applicant confidentiality, and delivering a positive experience for individuals navigating the immigration process.

What is a USCIS Application Support Center?

A USCIS Application Support Center (ASC) is a facility operated by the United States Citizenship and Immigration Services where applicants provide biometrics, such as fingerprints, photographs, and signatures, as part of their immigration application process. These centers do not handle case-specific questions or interviews, but rather focus on collecting the necessary biometric data to help verify identities and conduct background checks. Appointments at ASCs are generally scheduled after submitting certain immigration forms, and attendance is required to continue processing your application.

What are the typical daily responsibilities of an employee at a USCIS Application Support Center?

Employees at a USCIS Application Support Center primarily assist applicants by collecting biometric information, such as fingerprints and photographs, required for immigration processing. Daily tasks include verifying applicant identities, operating specialized biometric equipment, ensuring adherence to privacy protocols, and providing customer service to individuals from diverse backgrounds. Team members often work collaboratively to maintain smooth workflow and address any technical or procedural issues that arise. Attention to detail and clear communication are essential for success in this fast-paced, customer-facing environment.

What is the difference between Uscis Application Support Center vs Uscis Customer Service Representative?

AspectUscis Application Support CenterUscis Customer Service Representative
CredentialsTypically requires security clearance and specialized trainingHigh school diploma or equivalent, customer service skills
Work EnvironmentSecure government facilities, handling sensitive informationCall centers, public-facing offices, handling inquiries
Employer & Industry UsageU.S. Citizenship and Immigration Services, government agencyU.S. Citizenship and Immigration Services, government agency
Job FocusProcessing biometric data, technical support, security proceduresResponding to applicant inquiries, providing information

Uscis Application Support Centers focus on biometric processing, security, and technical support within secure facilities, while Uscis Customer Service Representatives primarily handle public inquiries and provide information via call centers or offices. Both roles support U.S. Citizenship and Immigration Services but differ in responsibilities and work environment.

What cities are hiring for Uscis Application Support Center jobs? Cities with the most Uscis Application Support Center job openings:
What states have the most Uscis Application Support Center jobs? States with the most job openings for Uscis Application Support Center jobs include:
Infographic showing various Uscis Application Support Center job openings in the United States as of June 2026, with employment types broken down into 55% Full Time, and 45% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $100,951 per year, or $48.5 per hour.

Public Services Representative - ON CALL

HeiTech Services

Charleston, SC • On-site

$15.25 - $19/hr

Full-time, Part-time

Posted 14 days ago

Job description

Description:

As an ON-CALL Public Services Representative (Biometrics (Fingerprinting) Technician), you will be responsible for supporting the mission of a government program located in your state. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations.


This is not a regular Full Time or regular Part-Time position; it is a Casual On-Call position.

  • ON-CALL employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for substitute coverage as needed at the site.
  • All efforts are made to notify On-Call personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the day of need. Interested candidates must meet this availability.
  • In this position, hours are not guaranteed, and employees are on an “as needed” basis so a steady income stream cannot be guaranteed.
  • The On-Call position is a perfect fit for candidates with flexibility, seeking supplemental income, and for those who still want to be active in a work environment without a committed schedule.

Primary Responsibilities:

  • Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
  • Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
  • Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
  • This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.
Requirements:

Skills and Abilities Required:

  • Must be able to obtain and maintain a government-issued suitability clearance.
  • Must be able to speak and write in English.
  • Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks
  • Ability to hold and grasp applicants’ hands to obtain quality fingerprints
  • Ability to work in a high-paced environment with the public
  • Ability to type and use basic computer skills
  • Successful completion of the biometrics training and certification within 60 days

Minimum Education and Experience Required:

  • High School Diploma or equivalent
  • Demonstrated experience in customer service

Desired Skills: Ability to speak a foreign language


Must be US Citizen and able to obtain a government clearance.


HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.


If you require a reasonable accommodation during the application process, please contact us at HR@HeiTechServices.com.


HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.