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Upstream Operations Manager Jobs in New York (NOW HIRING)

Tap Room

Restaurant Operations Manager

Massapequa, NY · On-site

$68K - $72K/yr

Training & development Upstream Hospitality Group is a growing restaurant group with multiple ... Communicate maintenance issues, operational needs, and service opportunities to the General Manager ...

Legora

Procurement Operations Manager

New York, NY · On-site

$138K - $163K/yr

Support vendor master data quality and PO accuracy, and troubleshoot disputes upstream before they ... Lead Cross-Functional Change Management: Drive adoption of new processes and tooling, represent ...

Tap Room

Restaurant Operation Manager

Massapequa, NY · On-site

Employee discounts Upstream Hospitality Group is a growing restaurant group with multiple ... Lead and support daily restaurant operations to ensure smooth shift execution. * Be visible and ...

Tap Room

Restaurant Operation Manager

Massapequa, NY · On-site

$70K - $75K/yr

Employee discounts Upstream Hospitality Group is a growing restaurant group with multiple ... Lead and support daily restaurant operations to ensure smooth shift execution. * Be visible and ...

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Program Manager, Delivery Quality & Process Integration, NA Grocery Delivery

New York, NY

Amazon
IT Services • 10K+ employees
Learn more about Amazonexternal

Full-time

Re-posted yesterday

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,166 frontline employees who took The Breakroom Quiz

Job description

Join Amazon's NA Grocery Delivery team as a Program Manager, where you will serve as the central point of contact on the delivery team for driving initiatives that streamline upstream operations processes critical to Sub Same Day Grocery (SSD-G) delivery outcomes. In this role, you will bridge the gap between station operations, fulfillment processes, and last mile delivery - ensuring that upstream workflows are optimized to support delivery timeliness, order quality, and SLA compliance.
As the owner of SSD-G delivery process operations integration, you will identify and track KPIs across the end-to-end delivery pipeline, surface gaps where upstream process breakdowns drive downstream delivery defects, and work cross-functionally to design and implement solutions. This includes owning the identification of virtual-physical mismatches that create delivery failures, monitoring order damage and quality metrics, and driving accountability for key SLA compliance across partner teams

You will ideate, create, design, and drive completion of deliverables that structurally improve the connection between upstream operations and delivery outcomes.
Key job responsibilities
- Define and maintain the metrics framework that connects upstream process performance to SSD-G delivery outcomes.
- Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams.
- Build reporting and dashboards that provide visibility into upstream process health and escalate emerging risks.
- Drive deliverables end-to-end - from scoping and design through execution and sustained performance tracking.

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Hours and flexibility

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About Amazon

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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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