Ups Data Entry Jobs in Beloit, WI (NOW HIRING)

As the Customer Service/Account Manager, you will serve as the liaison between the agency's subcontract packaging customers and the production work floor, as pertains to overall account management including project pricing, quality and scheduling incoming and outgoing customer product flow in an organized and comprehensive manner to exceed expectation.

Essential Duties and Responsibilities include the following:

Customer Contact utilizing the OI Cares philosophy and "Keys to Service Success". Extend a positive image of Opportunities, Inc. and its subcontracting capabilities within the business community and beyond.

Gather all project information, samples (when possible) and understanding of quotation to accurately carry out project details to Operations team.

Effectively facilitate and execute onboarding of new customer projects and schedule meetings with internal teams and customer for start of new projects.

Provide specific job changes or updated details to Project Estimator for project differences from quote to live.

Evaluate inconsistent run projects for pricing accuracy and submit to project Estimator for current pricing.

• Validate quote steps with customers. Review material purchased costs and project steps to ensure all costs are in line prior to start up.
• Plan, organize and manage all activities relating to customer accounts, providing information and support between the customer, production, quality control and purchasing.

Other coordination includes warehousing and logistics; inventory management, project scheduling and quality assurance management as required.

Schedule and conduct meetings with customers for production efficiencies, first piece approval process and build/maintain positive partnership.

Maintain clear communication with management on project costing, invoicing, project details and updates.

Complete work instructions and Business Central (BC) system set up for all projects. Analyze customer/vendor invoices for accuracy. Resolve invoice discrepancies.

• Conduct and complete time studies as pertains to Opportunities policy and to remain compliant with Department of Labor time study requirements.
• Understand UPS, FedEx and postal regulations to accurately reflect production responsibilities and customer shipping expectations.
• Verify clerical/computer computations against physical stock counts, adjusts errors and investigate and report reasons for discrepancies. Communicate effectively with customer, production, warehouse and the finance department to ensure inventory accuracy.
• Remain proficient with Business Central (BC) to maintain working efficiency and productivity.

Qualifications:

Strong knowledge of mailing software programs, order fulfillment processes, functionality of shipping process and ability to run reports.

Proficient with Microsoft Office and Excel

• Accurate Data Entry Skills.

Self-Starter.

Problem Solver

Proficient and timely communicator.

Excellent written and verbal skills.

Previous experience with Shipstation or other Ecommerce platforms.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Associates' degree from two-year college or university; and/or one to two years related experience and/or training; or equivalent combination of education and experience.

Computer Skills
To perform this job successfully, an individual should have knowledge of ERP Systems with a Navision software preference and Microsoft Office 2007 Professional software.