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Unix Support Engineer Jobs in Townsend, MA (NOW HIRING)

Symbotic

Software Support Engineer

Andover, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... Proficiency with Linux/Unix environments and scripting languages such as Python. * Experience using ...

Symbotic

Software Support Engineer

Andover, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... Proficiencywith Linux/Unix environments and scripting languages such as Python. * Experience using ...

Arista Networks

Software Engineer, Layer1

Nashua, NH · On-site

Work with Customer Support Engineers and customers to analyze, mitigate and fix problems in ... Knowledge of UNIX or Linux * Knowledge of digital communication technologies like modulation and ...

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All JobsUnix Support Engineer JobsUnix Support Engineer Jobs in Townsend, MA

Unix Support Engineer information

See Townsend, MA salary details

$17

$41

$70

How much do unix support engineer jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for unix support engineer in Townsend, MA is $41.40, according to ZipRecruiter salary data. Most workers in this role earn between $30.72 and $48.41 per hour, depending on experience, location, and employer.

What is the difference between Unix Support Engineer vs Linux System Administrator?

AspectUnix Support EngineerLinux System Administrator
CertificationsUnix certifications (e.g., UNIX/Linux certifications)Linux certifications (e.g., RHCE, CompTIA Linux+)
Work EnvironmentUnix servers, enterprise environmentsLinux servers, data centers, cloud platforms
Industry UsageFinancial, telecom, large enterprisesWeb hosting, cloud services, startups
Job FocusSupport, troubleshooting, maintaining Unix systemsDeployment, configuration, automation of Linux systems

While both roles involve working with Unix-like systems, a Unix Support Engineer primarily provides support and troubleshooting for Unix environments, often in enterprise settings. A Linux System Administrator focuses on managing Linux servers, including deployment and automation. Both roles require similar certifications and technical skills but differ in their specific focus and work environments.

What are the key skills and qualifications needed to thrive as a Unix Support Engineer, and why are they important?

To thrive as a Unix Support Engineer, you need a solid understanding of Unix/Linux operating systems, scripting languages (such as Bash or Python), and a relevant degree or certifications like CompTIA Linux+ or Red Hat Certified System Administrator (RHCSA). Familiarity with tools like SSH, system monitoring utilities, ticketing systems, and backup solutions is commonly required. Strong problem-solving abilities, effective communication, and attention to detail are crucial soft skills for this role. These competencies are vital for ensuring system reliability, quickly resolving technical issues, and supporting seamless IT operations.

What does a Unix Support Engineer do?

A Unix Support Engineer is responsible for maintaining, troubleshooting, and optimizing Unix-based systems for organizations. Their duties include installing and configuring Unix servers, monitoring system performance, resolving hardware and software issues, and supporting end-users. They also ensure system security, perform regular backups, and may assist in automating tasks using shell scripting. Unix Support Engineers often work closely with other IT teams to ensure seamless operation of business-critical applications.

What are some of the typical challenges faced by Unix Support Engineers in a fast-paced enterprise environment?

Unix Support Engineers in enterprise settings often encounter challenges such as managing complex, large-scale server environments with minimal downtime, addressing urgent system outages, and troubleshooting diverse application and hardware issues. They must balance routine maintenance tasks with rapid response to critical incidents, all while ensuring robust security and compliance standards are met. Collaboration with development, database, and network teams is essential, as is staying up to date with evolving Unix technologies and best practices to provide effective support.
Unix Support Engineer jobs near you
Infographic showing various Unix Support Engineer job openings in Townsend, MA as of July 2026, with employment types broken down into 2% Locum Tenens, 84% Full Time, 7% Part Time, and 7% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $86,120 per year, or $41.4 per hour.
Software Support Engineer

Software Support Engineer

Symbotic

Andover, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems at customer sites. The NOC functions as a centralized hub that ensures systems run smoothly 24/7 by detecting issues, coordinating responses, and driving rapid resolution. In this role, you will act as a vital link between on-site operations and engineering teams, helping to troubleshoot problems, optimize system performance, and continuously improve reliability and uptime.
We are hiring for both Sunday-Wednesday AND Wednesday-Saturday shifts.
What we do
Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on-site operations and engineering, ensuring the 24/7 reliability of automation systems and robotics across 19 global installations. Acting as a centralized hub, the team monitors system performance, detects issues, and leads incident response calls to drive rapid resolution and minimize disruptions. By leveraging remote diagnostic tools, they troubleshoot and optimize system performance in real time. In close partnership with Software, Hardware, and System Performance Engineering teams, the NOC translates customer feedback and technical data into continuous improvements that enhance Symbotic's next-generation microsystems.
What you'll do
  • Serve as a technical escalation point for live site operations, helping troubleshoot and resolve system issues in alignment with severity levels and response SLAs.

  • Support incident response activities, including triage, escalation coordination, issue mitigation, and communication with internal stakeholders.

  • Partner with Software, Hardware, Systems, Controls, and Operations teams to diagnose and resolve production-impacting issues.

  • Monitor system performance, respond to alerts, and help maintain high system availability and reliability.

  • Document incidents, resolutions, root cause findings, and corrective actions to support continuous improvement.

  • Identify recurring issues and partner with engineering teams to reduce repeat incidents and improve system stability.

  • Support system, software, and network updates, including validation activities to help ensure successful deployment with minimal operational impact.

  • Analyze system and incident data to identify trends, support troubleshooting, and improve visibility into system performance.

  • Develop and maintain dashboards, reports, runbooks, technical documentation, and training materials.

  • Create scripts, tools, or process improvements that help streamline triage, incident response, reporting, and support workflows.

  • Incorporate customer and site feedback to help identify product, process, and operational improvement opportunities.

  • Share knowledge with team members and support onboarding through documentation, training, and peer collaboration.

  • Participate in a 10x7 operational support model, including an on-call rotation for escalations and critical issues.

  • Work on-site in MA to support system troubleshooting, cross-functional collaboration, and operational readiness.

What you'll need
  • Bachelor's degree in Engineering, Electrical Engineering, Computer Science, or a related technical field, or equivalent experience.

  • Minimum 2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.

  • Strong technical troubleshooting, problem-solving, and analytical skills, with the ability to manage multiple priorities in a fast-paced environment.

  • Experience supporting production systems, including incident response, escalation management, root cause analysis, and operational documentation.

  • Familiarity with automation, controls, or material handling systems, including PLCs, VFDs, motion control, or servo tuning; Allen-Bradley ControlLogix experience preferred.

  • Hands-on experience with electrical and mechanical troubleshooting, ideally in a robotics or automation setting.

  • Proficiency with Linux/Unix environments and scripting languages such as Python.

  • Experience using or developing dashboards, reporting tools, or system monitoring platforms; familiarity with Tableau, Power BI, or similar tools preferred.

  • Exposure to databases, data warehouses, or knowledge-based systems preferred.

  • Ability to communicate technical issues clearly across Software, Hardware, Systems, Operations, and Engineering teams.

  • Strong written and verbal communication skills, with the ability to document issues, resolutions, runbooks, and technical processes.

  • Willingness to participate in a 10x7 operational support model (Wednesday through Saturday), including an on-call rotation for escalations and critical issues.

  • Ability to work a hybrid schedule, with two days per week on-site at our Wilmington headquarters and two days remote.

Our Environment
  • Up to 10% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.

  • The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

#LI-TS1
#LI-Hybrid
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $96,000.00 - $132,000.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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