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Unit Service Representative Jobs in Hackensack, NJ

City of New York

CLIENT SERVICES REPRESENTATIVE

Brooklyn, NY · On-site

$16.75 - $22.75/hr

APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE Family Independence ... unit within the BAC, SNAP, Medicaid offices and other HRA client-facing services. Describes the ...

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Unit Service Representative information

See Hackensack, NJ salary details

$13

$25

$42

How much do unit service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for unit service representative in Hackensack, NJ is $25.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $29.90 per hour, depending on experience, location, and employer.

What is a unit service representative?

Unit Service Representatives are professionals who provide support services within a specific department or unit, often in healthcare, hospitality, or customer service settings. Their duties typically include assisting with administrative tasks, coordinating communication between staff and clients or patients, and ensuring that the unit operates smoothly. They may also help with scheduling, maintaining records, and handling basic customer or patient inquiries. This role is essential for supporting daily operations and improving overall service quality.

How does a unit service representative typically collaborate with nursing and support staff during a hospital shift?

Unit Service Representatives play a key role in facilitating communication and workflow within hospital units. They often act as a liaison between nursing teams, physicians, and support staff by coordinating patient admissions, discharges, and transfers. This collaboration ensures that patient records are up to date and that the unit runs efficiently. Strong teamwork and communication skills are essential, as representatives frequently assist with non-clinical tasks and help resolve logistical challenges to support patient care.

What are the key skills and qualifications needed to thrive as a unit service representative, and why are they important?

To thrive as a Unit Service Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with hospital information systems, electronic health record (EHR) platforms, and office software is typically required. Excellent communication, teamwork, and customer service skills help you interact effectively with patients, families, and healthcare staff. These competencies are crucial for ensuring smooth unit operations, accurate information flow, and a positive patient experience.

What is the difference between Unit Service Representative vs Patient Service Representative?

AspectUnit Service RepresentativePatient Service Representative
CredentialsHigh school diploma; some roles may require certification in healthcare or customer serviceHigh school diploma; certification in medical office procedures is common
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, outpatient clinics
Employer & IndustryHealthcare providers, hospitalsMedical practices, hospitals, outpatient centers
Job FocusManaging patient flow, coordinating services, assisting healthcare staffScheduling appointments, patient check-in/out, billing support

The main difference between a Unit Service Representative and a Patient Service Representative lies in their focus and work environment. Unit Service Representatives primarily work within hospital units, coordinating patient services and supporting healthcare staff. Patient Service Representatives typically handle patient interactions at the front desk, managing appointments and billing. Both roles require healthcare knowledge and excellent communication skills, but their daily tasks and settings differ.

Unit Service Representative jobs near you
Infographic showing various Unit Service Representative job openings in Hackensack, NJ as of September 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $52,254 per year, or $25.1 per hour.

CLIENT SERVICES REPRESENTATIVE

Brooklyn, NY • On-site

City of New York
Public Administration • 10K+ employees
Learn more about City of New Yorkexternal

$60K - $70K/yr

Full-time

Posted 9 days ago

City Of New York rating

7.2

Company rating: 7.2 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

Job description

Company Description
Job Description
APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE
Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.
Under direction of the Front Door Reception (FDR) Supervisor, with latitude to exercise independent judgment and initiative, the Client Services Representative is responsible for routing visitors to HRA sites with multiple program areas to the appropriate service in connection with Public Assistance, SNAP, Medicaid and other HRA client-facing services
FIA Operations is recruiting for four (4) Clerical Associate III, to function as Client Services Representatives, who will:
- Greet and assist clients with utilization of the universal kiosks to ensure clients are directed to the appropriate unit within the BAC, SNAP, Medicaid offices and other HRA client-facing services. Describes the various services provided by the Agency and hands out Access HRA brochures and other agency information as needed.
- Interact with visitors seeking services from multiple program units; asks visitors for the reason for their visit and assists individuals in determining the appropriate program unit for routing purposes; assigns appropriate pass/ticket to enter designated area, enlightens the customers to the location and color associated with each service area.
- Hand out appropriate Cash Assistance, Medicaid and SNAP Application Kits to individuals applying for benefits; provide general assistance with navigating through the portal within Access HRA to facilitate the application process. Remind applicants to add all pertinent household members in preliminary online application
- Review appointment letters, court papers, and other documents presented; determine whether customers have an emergency or need a reasonable accommodation to provide a quick service.
- Assist applicants with scanning and uploading documents; troubleshoot usage of the copy machines and multi-function printers in Document Drop Box area - if applicants are having difficulty.
- Issue Model Office tickets in PC Banks to clients for in-person interviews; seek supervisor assistance if applicants are having trouble or has questions surrounding eligibility for benefits
Work Location: 2400 Fulton Street, Brooklyn, NY
Hours/Schedule: 9:00am-5:00pm
CLERICAL ASSOCIATE - 10251
Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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