Unified Communications Provider Jobs in Springfield, MA

Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.
The Role
The Client Engagement Services (CES) Senior Infrastructure Project Manager is responsible for leading the successful delivery of complex enterprise infrastructure and technology transformation projects for our clients. This role requires an experienced project leader with a proven background managing large-scale deployments involving enterprise networking, data center technologies, firewalls, cybersecurity solutions, unified communications, wireless infrastructure, and related technologies.
The ideal candidate understands both project management excellence and enterprise infrastructure environments, allowing them to effectively lead technical teams, communicate with executive stakeholders, proactively manage risk, and consistently deliver exceptional customer outcomes.
Experience leading cloud infrastructure initiatives involving Microsoft Azure, AWS, or hybrid cloud environments is highly desirable.
Responsibilities include:

• Lead complex enterprise infrastructure projects including:
• Coordinate all project activities with business owners/stakeholders and other support, technical infrastructure, and application teams
• Partner closely with engineering architects and technical leads to understand project scope, technical dependencies, implementation risks, and deployment strategies.
• Manage projects involving multiple technical disciplines including networking, security, collaboration, cloud, and infrastructure engineering teams.
• Drive technical planning sessions, implementation readiness reviews, cutover planning, risk assessments, and post-implementation reviews.
• Identify infrastructure risks early and develop mitigation strategies before they impact customer deployments.
• Successfully manage projects involving multiple vendors including OEMs, carriers, cloud providers, and third-party implementation partners.
• Track and maintain an accurate and continually updated view of the activities and deliverables to ensure projects are delivered on time, within budget, and meets or exceeds customer satisfaction goals.
• Assure that the expected service levels are met and that all Statement of Work deliverables meet quality standards.
• Perform day-to-day management of all phases of the project including, project requirements, design, development, test, and deployment of each project
• Manage resource planning and assignments by partnering with internal staff to determine the project approach, staffing, responsibilities, and schedules according to the project timeline
• Define team member roles and expectations and ensures effective communication between all parties involved in the project
• Maintain project budgets by reviewing and completing weekly timesheet and expense approvals for project teams
• Monitors cost to provide accounting support for project time, materials, and services. This may include monitoring carriers and equipment suppliers to ensure that hardware and circuits are tracked and billed correctly
• Oversees change management on the overall project scope, according to a predefined change process, to meet project goals
• Develops a partner relationship with the client for the long-term benefit of the client and Presidio
• Remain up-to-date on relevant solutions, products, and services by attending internal PM training/meetings, achieving developmental plan goals, and obtaining or maintaining PM certifications
• Actively participates in the development of Program and Project Management practices by participating in internal change initiatives

Business Scope:

• The Senior Project Manager will be a key piece of the Project Management Office for the Cloud Services practice of Presidio.
• This team manages and drives our Cloud Services most critical, complex, and enterprise level projects for our clients in the Healthcare, Financial Services, Retail, Technology, and Energy industries.
• The Senior Project Manager will deliver professional service projects in the Cloud Infrastructure and DevOps spaces, requiring a deep understanding of the Application Stack, Agile processes, technical project delivery, and Cloud (Amazon Web Services & Azure).
• The Senior Project Manager and this division serves as a critical liaison between technical teams, client stakeholders, business development, and solutions architecture team members.

Technical Scope:

• The Senior Project Manager will be supporting technical teams working with the latest cutting-edge technologies in the Cloud Infrastructure and DevOps spaces.
• The Senior Project Manager supports a large Cloud and DevOps team delivering automation, assessments, cloud builds, application migrations, and workshops (Cloud and DevOps).
• The Senior Project Manager must have an understanding of Amazon Web Services (AWS) and/or Azure cloud technologies, and how application stacks in the cloud.
• The Senior Project Manager will have to effectively communicate timelines, key performance indicators, agile scrum standups and sprints, and delivery timelines from the Presidio development team to the client stakeholders.

Required Skills and Professional Experience
Infrastructure Experience

• Minimum 8-10 years of experience managing complex enterprise IT infrastructure projects.
• Demonstrated experience successfully delivering projects involving several of the following technologies:


• Enterprise Routing & Switching
• Campus & Core Networking
• Data Center Infrastructure
• Firewalls
• Network Security
• Secure Access
• Wireless Infrastructure
• SD-WAN
• Network Modernization
• Unified Communications
• VoIP
• Microsoft Teams Voice
• Cisco Collaboration
• Infrastructure Refresh Projects
• Enterprise Technology Migrations

Preferred Skills and Professional Experience:
Experience leading projects involving one or more of:

• Microsoft Azure
• Amazon Web Services (AWS)
• Hybrid Cloud
• Cloud Networking
• Cloud Security
• Virtualization
• Disaster Recovery
• Backup Solutions

Project Leadership

• Experience simultaneously managing multiple enterprise infrastructure projects ranging from $100K to multi-million-dollar engagements.
• Proven ability to lead cross-functional engineering teams across networking, security, cloud, collaboration, and data center practices.
• Experience managing executive-level customer communications.
• Ability to translate highly technical concepts into business language for executive stakeholders.
• Exceptional risk management and issue resolution skills.
• Strong understanding of infrastructure deployment methodologies, implementation sequencing, maintenance windows, and production cutovers.

Customer Success

• Demonstrated history of delivering projects on time, within budget, and with high customer satisfaction.
• Strong consultative approach to customer engagement.
• Experience identifying project risks before they become customer issues.
• Ability to balance customer expectations with delivery excellence.

Certifications
Required:

• PMP
• CAPM

Preferred:

• ITIL Foundation
• Cisco CCNA or equivalent infrastructure knowledge
• Microsoft Azure Fundamentals
• AWS Cloud Practitioner
• Agile/Scrum certification

Your future at PresidioJoining Presidio means stepping into a culture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.
Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.
Ready to innovate? Let's redefine what's next-together.
About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com
*****
Applications will be accepted on a rolling basis.
Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.
To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.
Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.
Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.
#LI-JH1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.