Unified Communications Provider Jobs in Springfield, MA

THIS ROLE WITH THE INFORMATION TECHNOLOGY DIVISION IS 37.5 HOURS PER WEEK, MONDAY THROUGH FRIDAY FROM 8:00 A.M. TO 4:30 P.M., AND IS FULLY ON-SITE (REMOTE/HYBRID OPTION IS NOT AVAILABLE). THIS POSITION IS ELIGIBLE FOR ALL FULL-TIME BENEFITS AVAILABLE FOR NON-AFFILIATED STAFF WITH THE TOWN OF GLASTONBURY.

GENERAL DESCRIPTION:

Under broad supervision of the Director of Information Technology, incumbent is responsible for ensuring the security, availability, reliability, performance, and lifecycle management of the Town's enterprise technology infrastructure. The position plans, implements, administers, monitors, and supports infrastructure services, including servers, networks, cloud services, cybersecurity, endpoint computing, enterprise applications, unified communications, and related technologies. The position researches, evaluates, and recommends technology solutions that improve operational efficiency, strengthen cybersecurity, support business continuity, and advance the Town's strategic technology objectives.

ESSENTIAL DUTIES:  

1. Infrastructure & Systems Administration – Administers the Town's enterprise infrastructure, including servers, storage, virtualization, operating systems, backup and recovery systems, and cloud services.
2. Network Services – Administers secure and reliable network services, including LAN/WAN, wireless, Internet connectivity, VPN, firewalls, and monitoring systems.
3. Cybersecurity & Identity Management – Manages authentication, user access, endpoint protection, vulnerability remediation, security updates, and cybersecurity controls.
4. Endpoint Services – Coordinates deployment, lifecycle management, maintenance, and support of desktops, laptops, mobile devices, printers, and related technologies.
5. Enterprise Application Support – Supports enterprise and departmental applications through implementation, upgrades, troubleshooting, integrations, and vendor coordination.
6. Technology Planning & Projects – Researches, evaluates, recommends, and implements infrastructure improvements, automation, technology standards, purchasing recommendations, and capital projects.
7. Collaboration & Customer Service – Partners with departments, vendors, consultants, and managed service providers to deliver technology solutions and responsive support.
8. Documentation & Continuous Improvement – Maintains documentation, asset inventories, configuration records, disaster recovery information, and recommends service improvements.
9. Emergency Operations – Participates in business continuity, disaster recovery, after-hours maintenance, and emergency response.
10. Contributes to a respectful and safe work environment by fostering a culture of positive communication and ethical behavior, with an emphasis on providing exceptional service to internal and external customers. 

OTHER DUTIES:

1. Performs other duties as required. 

CONFIDENTIALITY:

• Maintains confidentiality of records and information as appropriate

CONDUCT:

• Observes safe work practices
• Observes state traffic laws
• Represents the Town in a professional and courteous manner; observes and respects the dignity of all persons

DEPENDABILITY:

• Regularly attends and is punctual for work

NOTE:  The above description is illustrative of tasks and responsibilities.  It is not meant to be all inclusive of every task and responsibility.  Incumbent must be able to perform essential duties with or without reasonable accommodation.

QUALIFICATIONS PROFILE:

• Considerable knowledge of

• enterprise information technology infrastructure, including servers, virtualization, storage, cloud computing, operating systems, backup and recovery systems
• network administration, including local and wide area networks, wireless networks, firewalls, virtual private networks, network monitoring, and telecommunications
• cybersecurity principles, identity and access management, endpoint security, vulnerability management, disaster recovery, and business continuity
• enterprise computing platforms, identity management services, cloud services, and end-user computing technologies

• Skilled in

• administering, maintaining, and troubleshooting enterprise infrastructure, network, security, and endpoint computing environments
• analyzing technical issues, identifying root causes, and implementing effective solutions
• technology planning, project implementation, systems documentation, and vendor coordination
• communicating technical information effectively to users with varying levels of technical knowledge

• Ability to

• plan, organize, and prioritize multiple assignments while responding to changing operational needs
• evaluate technology solutions and recommend improvements that enhance security, reliability, and operational efficiency
• establish and maintain effective working relationships with employees, vendors, consultants, and service providers
• work independently, exercise sound judgment, and maintain the confidentiality of sensitive information

PHYSICAL/MENTAL REQUIREMENTS:

• Work is performed primarily in an office environment, with travel to Town locations within for the installation, maintenance, troubleshooting, and support of information technology equipment and systems 

• Ability to

• push/pull/lift objects of up to  fifty (50) pounds occasionally and sit for prolonged periods
• perform tasks requiring manual dexterity and  hand-eye coordination,  such as keyboarding and equipment installation
• see objects closely as in reading and computer work
• hear normal sounds with background noise, distinguish voice patterns and communicate clearly with speech in person and by telephone
• attend to detail and concentrate for extended periods with interruptions;  manage multiple assignments and understand complex concepts
• Interact frequently with  employees, vendors and stakeholders

MINIMUM TRAINING AND EXPERIENCE:

• Associate degree from a recognized college or university in information technology, computer science, information systems, or a closely related field and five (5) years of progressively responsible experience administering enterprise information technology infrastructure, networks, cloud services, or related technologies;

or

• Bachelor's degree from a recognized college or university in information technology, computer science, information systems, or a closely related field and two (2) years of progressively responsible experience administering enterprise information technology infrastructure, networks, cloud services, or related technologies.

• An equivalent combination of education, certifications, and experience may be considered.

LICENSE OR CERTIFICATION:

• Driver’s License
• Professional certifications in information technology infrastructure, networking, cloud computing, cybersecurity, virtualization, or related disciplines are strongly preferred. Examples include Microsoft Certified, CompTIA, Cisco Certified Network Associate (CCNA), VMware Certified Professional (VCP), or equivalent industry-recognized certifications.