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Unifi Service Jobs in Decatur, GA (NOW HIRING)

EyeQ Monitoring

IT Support Administrator

Atlanta, GA · On-site

Experience managing or supporting Ubiquiti (UniFi) networking equipment * Experience with help desk ticketing platforms, preferably Zoho Desk * Experience working with a Managed Service Provider (MSP)

EyeQ Monitoring

IT Support Administrator

Atlanta, GA

Experience managing or supporting Ubiquiti (UniFi) networking equipment * Experience with help desk ticketing platforms, preferably Zoho Desk * Experience working with a Managed Service Provider (MSP)

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Unifi Service information

See Decatur, GA salary details

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$48

How much do unifi service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for unifi service in Decatur, GA is $30.77, according to ZipRecruiter salary data. Most workers in this role earn between $24.18 and $34.95 per hour, depending on experience, location, and employer.

What is a Unifi Service?

A Unifi Service job typically involves providing customer support, technical assistance, and installation services for Unifi internet, TV, and phone services. Employees in this role help troubleshoot connection issues, assist with billing inquiries, and ensure a smooth user experience. The job may require fieldwork to install or maintain network equipment or remote support through call centers. Strong communication skills and technical knowledge are essential.

What are the typical daily responsibilities of a Unifi Service?

Professionals in a Unifi Service role are typically responsible for installing, configuring, and maintaining UniFi network devices such as access points, switches, and security gateways for clients or their organization. Daily tasks may include monitoring network performance, troubleshooting connectivity issues, and performing firmware or software updates to ensure optimal system reliability. They often work closely with other IT staff, project managers, or customers to provide technical support and ensure network solutions meet specific needs. This dynamic role offers exposure to a range of networking environments, fostering opportunities to develop technical expertise and advance to more senior IT positions in network administration or engineering.

What are the key skills and qualifications needed to thrive in a Unifi Service position, and why are they important?

To thrive as a Unifi Service professional (typically known as a Unifi Support Technician or Unifi Network Specialist), you need a solid understanding of networking fundamentals, troubleshooting skills, and hands-on experience with Unifi network hardware and software. Familiarity with UniFi Controller, network management platforms, and certifications such as CompTIA Network+ or vendor-specific credentials are commonly valuable. Outstanding soft skills include strong problem-solving abilities, effective communication, and patience when working directly with clients or team members. These skills are crucial for ensuring reliable network performance, promptly resolving technical issues, and providing excellent customer support.

What cities near Decatur, GA are hiring for Unifi Service jobs?

Cities near Decatur, GA with the most Unifi Service job openings:

Unifi Service jobs near you
Infographic showing various Unifi Service job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $64,000 per year, or $30.8 per hour.

IT Support Administrator

Atlanta, GA • On-site

EyeQ Monitoring
Investigation and Physical Security Services • 11 - 50 employees
Learn more about EyeQ Monitoringexternal

Full-time

Posted 22 days ago

Job description

Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the United States.
We're looking for anIT Support Administrator to help keep our technology running smoothly across the organization. This role is the first point of contact for employee technology support, providing Tier 1 assistance while managing Microsoft 365, Zoho, networking equipment, hardware deployments, and day-to-day IT operations. You'll also partner closely with our Managed Service Provider (MSP) and Director of Systems to improve processes, strengthen security, and support a growing technology environment.
If you're passionate about technology, enjoy solving problems, and thrive in a fast-paced environment, we'd love to hear from you.
This is an in-office position based out of our Atlanta, GA office.
Here at EyeQ, people matter.
Any new team members we bring on have to live and breathe our core values, just like we do.
We value trusted partnerships.
We believe in transparent, reliable, and growing relationships with our team and customers and turn away people and businesses that don't fit.
We build to last.
We focus on long-term solutions and spend the time necessary to ensure our work is done right the first time.
We take the hill.
We embrace challenging work, pursue innovation, and solve problems others avoid. We value ownership, transparency, and people we trust to tackle difficult problems together.
We enjoy the journey.
We take our mission seriously, but not ourselves. We're proud of what we build and the people we build it with every day.
What You'll Be Doing
End-User Support & Service Desk
  • Provide Tier 1 technical support for hardware, software, and connectivity issues
  • Manage, prioritize, and resolve Zoho Desk tickets based on business impact
  • Serve as the primary liaison between EyeQ and our Managed Service Provider (MSP) for Tier 2 and Tier 3 escalations
  • Troubleshoot and repair office technology, including printers, monitors, peripherals, and conference room equipment
  • Deliver outstanding customer service and timely issue resolution
Systems & Application Administration
  • Administer Microsoft 365, including Exchange Online, Teams, SharePoint, licensing, and user management
  • Support Zoho applications and other business-critical software platforms
  • Manage employee onboarding and offboarding, including account provisioning, hardware deployment, and access management
  • Maintain user permissions and follow least-privilege security practices
Infrastructure & Hardware
  • Support networking infrastructure, including firewalls, switches, VPNs, VLANs, and UniFi wireless environments
  • Procure, image, deploy, and maintain laptops, accessories, and IT assets
  • Install and troubleshoot server hardware while assisting with system backups
  • Support routine SQL-related tasks in partnership with the MSP's database administrator
Process Improvement
  • Partner with the Director of Systems to develop and improve IT policies and procedures
  • Maintain documentation and contribute to the IT knowledge base
  • Analyze support trends and recommend improvements to service delivery
  • Continue developing technical skills through certifications, training, and hands-on learning

Requirements
What We're Looking For
  • Experience as an IT Administrator, Systems Administrator, Help Desk Administrator, or similar IT support role
  • Strong experience administering Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive
  • Knowledge of networking fundamentals, including LAN, WAN, VPN, VLAN, and firewall technologies
  • Experience managing or supporting Ubiquiti (UniFi) networking equipment
  • Experience with help desk ticketing platforms, preferably Zoho Desk
  • Experience working with a Managed Service Provider (MSP)
  • Strong troubleshooting skills for desktops, laptops, hardware, and office technology
  • Excellent customer service, communication, and problem-solving skills
  • Authorized to work in the United States

Preferred Qualifications
  • CompTIA A+, Network+, Microsoft 365, or ITIL certifications
  • Experience supporting:
    • Microsoft 365 administration
    • Active Directory, DNS, and PowerShell
    • Zoho applications
    • Ubiquiti UniFi networking
    • Laptop and desktop lifecycle management
    • Server hardware
    • VoIP systems
    • PRTG monitoring
    • simPRO
    • Immix Protect
    • Network Optix or other Video Management Systems

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