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Undocumented Jobs in Reston, VA (NOW HIRING)

Comtech, LLC

Helpdesk Support

Washington, DC · On-site

$22.75 - $30.50/hr

Forward undocumented service-related issues and proposed resolution to team lead for inclusion in the knowledgebase. * Document calls in the Ticket Management System to ensure proper tracking and ...

Booz Allen Hamilton

AI and ML Engineer

Alexandria, VA · On-site

Experience supporting DoD installations, operational units, or C2 systems especially when the inherited environment was undocumented, partially broken, or technically inconsistent * Experience ...

Booz Allen Hamilton

AI and ML Engineer

Arlington, VA · On-site

Experience supporting DoD installations, operational units, or C2 systems especially when the inherited environment was undocumented, partially broken, or technically inconsistent * Experience ...

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How much do undocumented jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for undocumented in Reston, VA is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $26.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Undocumented worker, and why are they important?

Undocumented workers often need practical skills relevant to their specific job, such as manual labor, customer service, or technical expertise, though formal qualifications may not always be required. Familiarity with job-specific tools, safety protocols, and sometimes basic digital literacy can be important for day-to-day tasks. Resilience, adaptability, strong work ethic, and effective communication help individuals overcome challenges and excel in diverse environments. These skills and qualities are crucial for maintaining employment, ensuring personal safety, and contributing positively despite legal and systemic obstacles.

What is the difference between Undocumented vs Immigration Assistant?

AspectUndocumentedImmigration Assistant
CredentialsNo official credentials requiredTypically requires knowledge of immigration laws, sometimes certifications
Work EnvironmentUnregulated, often informal settingsLegal offices, nonprofits, or government agencies
Employer & Industry UsageIndividuals without legal statusProfessionals assisting with immigration processes
Search & Comparison IntentUnderstanding legal status issuesAssistance with immigration procedures

Undocumented individuals lack legal authorization to reside or work in a country, often working informally. Immigration Assistants, on the other hand, are trained professionals who help clients navigate immigration laws and processes within legal frameworks. The key difference lies in legal status and professional qualification, with Immigration Assistants operating within regulated environments to provide authorized support.

What are some common challenges faced by undocumented workers, and how can employers help create a supportive work environment?

Undocumented workers often face challenges such as limited access to employee benefits, concerns about job security, and potential discrimination. Employers can foster a supportive environment by ensuring clear communication, providing training on diversity and anti-discrimination policies, and connecting employees with available resources and support networks. Cultivating a culture of respect and confidentiality also helps undocumented workers feel safe and valued in the workplace.

What does it mean to be 'undocumented' in the context of employment?

Being 'undocumented' typically refers to individuals who are living and/or working in a country without the legal authorization or proper immigration documents required by that country. In the employment context, undocumented workers may not have the necessary work permits or visas, which can limit their job opportunities and access to employee protections. Despite these challenges, many undocumented individuals contribute significantly to various sectors of the economy. It is important to note that labor laws and protections may vary depending on the country and local regulations.
What cities near Reston, VA are hiring for Undocumented jobs? Cities near Reston, VA with the most Undocumented job openings:
Undocumented jobs near you
Helpdesk Support

Helpdesk Support

Comtech, LLC

Washington, DC • On-site

$22.75 - $30.50/hr

Contractor

Posted 5 days ago

Job description

Company Description

Comtech is a woman-owned small business founded in 1998 and headquartered in Reston, VA. We offer IT solutions across the disciplines of program/project management, applications development, infrastructure, Cyber security, and enterprise content/data management services. We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations. These methodologies and processes are reinforced through our organization's externally accredited certifications, which include ISO 9001:2008 Quality Management System (QMS), ISO/IEC 20000-1:2011 IT Service Management Systems (SMS, corporate ITIL certification), ISO 27001:2005 Information Security Management System (ISMS), and CMMI-DEV Level 3"

Job Description

Job Title: Sr Helpdesk

Location: Washington, DC

Job Description:

  • Receive customer IT service requests via telephone, chat, fax, e-mail .
  • Troubleshoot and triage service requests over the phone and/or via remote access.
  • Resolve service tickets or escalate to other support entities as needed and within Service Level Agreement (SLA) according to knowledgebase instructions.
  • Perform incident management to ensure trouble tickets are addressed in a timely fashion according to designated service level agreements and knowledgebase instructions.
  • Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion according to knowledgebase instructions.
  • Serve as the primary support interface between company IT departments and all company end-users.
  • Forward undocumented service-related issues and proposed resolution to team lead for inclusion in the knowledgebase.
  • Document calls in the Ticket Management System to ensure proper tracking and resolution according to knowledgebase instructions.
  • Provide 24/7 coverage for all Tier I customer related issues.
  • Open a service ticket for every customer interaction according to knowledgebase instructions.
  • Responsible for providing the day to day operations of the IT Support Call Center according to knowledgebase instructions.
  • Ensure that the Tier 1 Call Center (PC Phone Support) client support expectations are met through first call problem resolution efforts. Documents calls in the Call-Tracking system to ensure proper tracking and resolution according to knowledgebase instructions.
  • Ensure that day-to-day User Support Call Center expectations are met according to knowledgebase instructions.
  • Interfaces with customers and Authority IT Support Staff employing a high degree of tact and diplomacy to promote a positive image of the department according to knowledgebase instructions.
  • Interface with company personnel to report, coordinate and possibly resolve any desktop related issues according to knowledgebase instructions.
  • Ensure that management decisions made to improve the overall customer support of the IT/DCI User Support Call Center are continually carried through.
  • Attend, when necessary, meetings with company IT/DCI and project management staff.
  • Provide positive support by projecting a positive attitude by maintaining courtesy and professionalism with customers, co-workers and management.
Qualifications

Requirements:

  • Minimum 1 to 5 years.
  • experience in a high profile and fast-paced Help Desk/Call Center environment required.
  • Demonstrated expertise in Microsoft operating systems.
  • A minimum of one Microsoft and related certifications preferred (MCSE, MCSA, MCDST, A+, HDI)
  • An aptitude for providing positive customer service.
  • Experience within an Information Technology Helpdesk/Call Center environment.
  • Good communications, problem solving and technical writing skills.
  • An in-depth knowledge of relevant operating systems, applications, printers and other hardware preferred.
  • Flexible availability that accommodates a 24/7 shift, including weekends, split days off, and holidays
  • Displays courtesy and sensitivity.
  • Manages difficult or emotional customer situations well.
  • Meets commitments.
  • Responds promptly to customer needs.
  • Solicits customer feedback to improve service.
  • Use internal knowledgebase on every interaction.
  • Provide knowledgebase content on a weekly basis Submissions must include a valid email address.
Additional Information

**Please share me your updated word copy of Resume.

**I Appreciate, if you can  refer  someone who is looking for this position.

Contact:

Nayan Hazare

IT Recruiter at Comtech LLC

Call- 703-962-6656

nhazare@ comtechllc.com

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