Ultrasound Service Engineer Jobs in Washington (NOW HIRING)

New York, New York, US

Other

Job Description

Job Description

Company Description

Butterfly Network, Inc. (NYSE: BFLY) is driving a digital revolution in ultrasound imaging and sensing with its proprietary Ultrasound-on-Chip™ semiconductor technology and software solutions. Butterfly first proved its technology in the point-of-care ultrasound market – commercializing the world’s first single-probe, whole-body portable ultrasound device, which is now on its best-selling, third-generation: Butterfly iQ3™. The Company combines its advanced hardware with cloud software and AI, an enterprise workflow solution (Compass AI™) and other offerings to drive adoption of affordable, accessible ultrasound. Butterfly also enables third-party development of imaging AI apps through Butterfly Garden™, its software development kit and AI partnership initiative.

In addition to its medical imaging products, Butterfly Embedded™ is the Company’s Ultrasound-on-Chip™ licensing and co-development program designed to enable a new wave of ultrasound-enabled technologies across non-competitive healthcare markets and beyond. Through Butterfly Embedded™, partners can build and scale novel ultrasound applications powered by Butterfly’s proprietary semiconductor chip and software platform. Butterfly’s innovations have been recognized by Prix Galien USA, Fierce 50, TIME’s Best Inventions and Fast Company’s World Changing Ideas, among other achievements.

We’re a team of bold thinkers, problem-solvers, and innovators ready to shape the future of medical imaging. Let’s build something extraordinary together!

We’re looking for a Staff Site Reliability Engineer to raise the bar for how we observe and operate our production cloud platform. Our cloud platform powers clinical workflows on top of one of the largest ultrasound image repositories in the world. In this role you’ll be a hands-on technical contributor who leads by execution.

• Own observability end to end. Evolve and streamline our metrics, logs, and distributed-tracing strategy. Building telemetry standards that give every team a clear, real-time picture of production health
• Drive reliability through SLOs. Establish meaningful service-level objectives with product and engineering teams, and use error budgets to balance velocity against stability.
• Lead incident response. Help set the standards for our incident response feedback loop. Manage the on-call rotations for production systems, respond to incidents with calm and rigor, manage blameless postmortems – then systematically reduce toil.
• Engineer for reliability. Operate and improve our Kubernetes/EKS workloads on AWS. Build automation and tooling that removes manual operational work and improves developer productivity.
• Be a force multiplier. Mentor engineers on operational excellence, set standards for how services are built to be observable and reliable, and influence architecture decisions across teams.

Baseline skills/experiences/attributes:

• 8+ years of managing production systems
• Deep, hands-on production experience with AWS and Kubernetes
• Strong programming/scripting skills and experience building operational automation
• Proven ownership of a full stack observability platform (NewRelic/Datadog/etc)
• A track record of leading incident response and delivering improvements in reliability
• Clear written and verbal communication skills
• Strong desire for being a mentor to others

Ideally, you also have these skills/experiences/attributes (but it’s ok if you don’t!):

• Background operating in a highly regulated or compliance-sensitive environment (e.g., HIPAA, SOC 2, FedRAMP, SaMD, etc).
• Background in technical Healthcare Protocols (DICOM, HL7, FHIR) and systems integrations (PACS, VNA, EMR, etc)

Innovation is what we do. Our values are how we make it happen. Butterflies are and believe in…

• Patient-Centric Innovators: Our mission is THE mission.
• Empowered to Impact: Every voice matters.
• One Team, One Goal: Unity fuels progress.
• Growth Champions: We embrace challenges.
• Action-Oriented Achievers: We follow through, every time.

Butterfly offers a hybrid work model for most positions, with team members spending two or more days a week in the office. While flexibility is key, we value in-person connections that spark creativity and teamwork. Our offices are designed for collaboration, with comfortable workspaces, stocked kitchens, and opportunities to connect with peers.

This role is eligible to be fully remote in the US, based out of these states: (Please note for all roles based outside of our Burlington, MA or NY, NY offices we are only able to employ in the following states: AL, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KS, KY, ,LA, MA, MD, ME, MI, MN, MO, MT, NC, NE, NH, NJ, NM, NY, OH, OK, PA, SC, TN, TX, UT, VA, VT, WA, or WI. Please only apply if you are based in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.)

• Comprehensive health insurance, encompassing dental and vision coverage, is provided to all our employees. As a health-tech company, we prioritize the well‑being of our teams. We also contribute to Health Savings