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Ujet Jobs (NOW HIRING)

UJET

Senior Manager, Core Infrastructure

$170K - $190K/yr

About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a ...

UJET

AI Software Engineer

Los Angeles, CA · On-site

$150K - $165K/yr

About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a ...

UJET

General Application

Austin, TX · On-site +1

About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a ...

UJET

Senior Cloud Infrastructure Engineer

$150K - $175K/yr

About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a ...

UJET

AI Data Engineer

Los Angeles, CA · On-site

$123K - $148K/yr

About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a ...

UJET

Data-Focused Full Stack Engineer

$115K - $130K/yr

About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a ...

UJET

AI Software Engineer

Los Angeles, CA · On-site +1

$150K - $165K/yr

Opportunity: We're looking for a AI Software Engineer to help build the next generation of UJET's AI products: Spiral and AXO . This is a high-impact role for someone who thrives in ambiguity, enjoys ...

UJET

AI Data Engineer

Los Angeles, CA

$123K - $148K/yr

Opportunity UJET's conversation-analytics product, Spiral, is helping product, support, and CX leaders see what their customers are actually saying at scale. We ingest voice recordings, chat ...

La-Z-Boy

Sales Supervisor

Los Angeles, CA

Proficiency in Kustomer, Ujet Software and Assembled * Excellent written and verbal communication skills * Problem-solving skills * Time Management skills * Negotiations skills SUPERVISORY ...

Joybird

Sales Supervisor

Los Angeles, CA

Proficiency in Kustomer, Ujet Software and Assembled * Excellent written and verbal communication skills * Problem-solving skills * Time Management skills * Negotiations skills SUPERVISORY ...

La-Z-Boy

Sales Supervisor

Los Angeles, CA · On-site

Proficiency in Kustomer, Ujet Software and Assembled * Excellent written and verbal communication skills * Problem-solving skills * Time Management skills * Negotiations skills SUPERVISORY ...

La-Z-Boy

Sales Supervisor

Los Angeles, CA

Proficiency in Kustomer, Ujet Software and Assembled * Excellent written and verbal communication skills * Problem-solving skills * Time Management skills * Negotiations skills SUPERVISORY ...

All JobsUjet Jobs

Ujet information

What is the difference between Ujet vs Customer Support Specialist?

AspectUjetCustomer Support Specialist
Required CredentialsTechnical knowledge, customer service skills, CRM familiarityCustomer service experience, communication skills, basic technical understanding
Work EnvironmentTech-driven, fast-paced, often remote or office-basedCall centers, retail, or office settings, customer-facing roles
Industry UsageTelecommunications, SaaS, tech companiesRetail, telecom, service industries
Common Search/ComparisonUjet vs Customer Support Specialist

Ujet is a specialized customer support platform focusing on omnichannel communication and technical issue resolution, often requiring technical skills. Customer Support Specialists provide direct customer service, typically in retail or call centers, with less emphasis on technical tools. The comparison highlights Ujet's role as a tech-enabled support platform versus the more general customer service role of a Customer Support Specialist.

What are some common challenges faced by customer support agents at Ujet, and how are they addressed within the team?

Customer support agents at Ujet often encounter challenges such as managing high volumes of support requests, adapting to rapidly evolving software features, and maintaining high-quality interactions with customers under pressure. To address these challenges, Ujet fosters a collaborative team culture where agents can rely on each other and escalate complex issues to specialized teams. Regular training sessions, access to a comprehensive knowledge base, and open communication channels with supervisors help agents stay informed and supported in their roles.

What are the key skills and qualifications needed to thrive as a UJET Customer Support Specialist, and why are they important?

To thrive as a UJET Customer Support Specialist, you need strong problem-solving abilities, excellent communication skills, and prior experience in customer service, often with a high school diploma or higher. Familiarity with CRM platforms, UJET’s cloud contact center tools, and ticketing systems is typically required. Patience, active listening, and a customer-centric mindset help individuals excel in resolving issues and building rapport. These skills are crucial for delivering efficient, high-quality support and ensuring customer satisfaction in a fast-paced environment.

What is a Ujet and what do they do?

Ujet typically refers to a company specializing in customer support solutions, particularly cloud-based contact center platforms. They provide tools for businesses to manage customer service across various channels such as voice, chat, and social messaging. Ujet's platform often incorporates AI-driven automation, advanced analytics, and integration with other business tools to deliver seamless customer experiences. Their solutions aim to improve efficiency, agent productivity, and customer satisfaction for organizations of all sizes.
More about Ujet jobs
What job categories do people searching Ujet jobs look for? The top searched job categories for Ujet jobs are:
Ujet jobs near you
Infographic showing various Ujet job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% In-person job distribution.
Senior Manager, Core Infrastructure

Senior Manager, Core Infrastructure

UJET

Remote

$170K - $190K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted yesterday

Job description

About Us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
Opportunity:
Lead UJET's Core Infrastructure team and shape the backbone of our cloud-native CCaaS platform. You'll drive the strategy and execution for GCP orgs, networking, compute, base images, Terraform frameworks, and upgrades. Building scalable, reliable infrastructure that empowers all engineering teams and impacts millions of users.
Responsibilities:
  • Lead and grow the Core Infrastructure team, setting vision, priorities, and execution for foundational cloud services.
  • Own the design, deployment, and operation of shared cloud primitives: GCP orgs & folders, networking, load balancers, compute, base images, Terraform frameworks, and upgrades.
  • Define and enforce best practices for scalability, security, observability, and maintainability across the cloud platform.
  • Partner with product and engineering teams to enable fast, safe, and reliable development and deployment workflows.
  • Drive continuous improvement in processes, automation, and infrastructure reliability.
  • Mentor and develop team members, fostering a culture of ownership, collaboration, and technical excellence.

Requirements:
  • 5+ years of experience in cloud infrastructure engineering, with at least 2 years in a leadership or management role.
  • Strong expertise in GCP, including organization/folder structure, networking, compute, load balancing, and IAM.
  • Hands-on experience with IaC tools (Terraform).
  • Proven track record of designing and operating scalable, reliable cloud systems.
  • Strong leadership, communication, and team-building skills.
  • Ability to balance strategic thinking with hands-on technical understanding.

Preferred Qualifications:
  • Experience base image management, and automated upgrades.
  • Familiarity with multi-cloud or hybrid cloud environments.
  • Knowledge of security best practices in cloud infrastructure.
  • Experience in high-growth, fast-moving technology companies, preferably in SaaS or CCaaS.
  • Comfort working cross-functionally with product, engineering, and operations teams.

Annual US Hiring Range: $170,000 - $190,000
*A candidate's actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
#LI-Remote
UJET is an Equal Opportunity Employer
UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
  • Impactful Work: Be at the forefront of innovation, directly shaping the future of customer experience.
  • Dynamic Culture: Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
  • Comprehensive Benefits: Medical, dental, vision, 401(k) plan, wellness benefits, and more.

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