General Application
Austin, TX · On-site +1
About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a ...
General Application
Austin, TX · On-site +1
About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a ...
Senior Manager, Core Infrastructure
$170K - $190K/yr
About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a ...
Senior Manager, Core Infrastructure
$170K - $190K/yr
About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a ...
AI Software Engineer
Los Angeles, CA · On-site
$150K - $165K/yr
About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a ...
AI Software Engineer
Los Angeles, CA · On-site
$150K - $165K/yr
About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a ...
AI Data Engineer
Los Angeles, CA · On-site
$123K - $148K/yr
About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a ...
AI Data Engineer
Los Angeles, CA · On-site
$123K - $148K/yr
About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a ...
AI Software Engineer
Los Angeles, CA · On-site +1
$150K - $165K/yr
Opportunity: We're looking for a AI Software Engineer to help build the next generation of UJET's AI products: Spiral and AXO . This is a high-impact role for someone who thrives in ambiguity, enjoys ...
AI Software Engineer
Los Angeles, CA · On-site +1
$150K - $165K/yr
Opportunity: We're looking for a AI Software Engineer to help build the next generation of UJET's AI products: Spiral and AXO . This is a high-impact role for someone who thrives in ambiguity, enjoys ...
AI Data Engineer
Los Angeles, CA · On-site
$123K - $148K/yr
Opportunity UJET's conversation-analytics product, Spiral, is helping product, support, and CX leaders see what their customers are actually saying at scale. We ingest voice recordings, chat ...
AI Data Engineer
Los Angeles, CA · On-site
$123K - $148K/yr
Opportunity UJET's conversation-analytics product, Spiral, is helping product, support, and CX leaders see what their customers are actually saying at scale. We ingest voice recordings, chat ...
... Ujet) • Ensure high accuracy in intent detection, slot filling, sentiment tracking, and multimodal interaction. MLOps & Deployment • Implement MLOps practices including CI/CD, model versioning, A ...
... Ujet) • Ensure high accuracy in intent detection, slot filling, sentiment tracking, and multimodal interaction. MLOps & Deployment • Implement MLOps practices including CI/CD, model versioning, A ...
Proficiency in Kustomer, Ujet Software and Assembled * Excellent written and verbal communication skills * Problem-solving skills * Time Management skills * Negotiations skills SUPERVISORY ...
Proficiency in Kustomer, Ujet Software and Assembled * Excellent written and verbal communication skills * Problem-solving skills * Time Management skills * Negotiations skills SUPERVISORY ...
Sales Supervisor
Los Angeles, CA · On-site
Proficiency in Kustomer, Ujet Software and Assembled * Excellent written and verbal communication skills * Problem-solving skills * Time Management skills * Negotiations skills SUPERVISORY ...
Quick apply
Sales Supervisor
Los Angeles, CA · On-site
Proficiency in Kustomer, Ujet Software and Assembled * Excellent written and verbal communication skills * Problem-solving skills * Time Management skills * Negotiations skills SUPERVISORY ...
Proficiency in Kustomer, Ujet Software and Assembled * Excellent written and verbal communication skills * Problem-solving skills * Time Management skills * Negotiations skills SUPERVISORY ...
Proficiency in Kustomer, Ujet Software and Assembled * Excellent written and verbal communication skills * Problem-solving skills * Time Management skills * Negotiations skills SUPERVISORY ...
Sales Supervisor
Los Angeles, CA · On-site
Proficiency in Kustomer, Ujet Software and Assembled * Excellent written and verbal communication skills * Problem-solving skills * Time Management skills * Negotiations skills SUPERVISORY ...
Sales Supervisor
Los Angeles, CA · On-site
Proficiency in Kustomer, Ujet Software and Assembled * Excellent written and verbal communication skills * Problem-solving skills * Time Management skills * Negotiations skills SUPERVISORY ...
Ujet information
What is the difference between Ujet vs Customer Support Specialist?
| Aspect | Ujet | Customer Support Specialist |
|---|---|---|
| Required Credentials | Technical knowledge, customer service skills, CRM familiarity | Customer service experience, communication skills, basic technical understanding |
| Work Environment | Tech-driven, fast-paced, often remote or office-based | Call centers, retail, or office settings, customer-facing roles |
| Industry Usage | Telecommunications, SaaS, tech companies | Retail, telecom, service industries |
| Common Search/Comparison | Ujet vs Customer Support Specialist |
Ujet is a specialized customer support platform focusing on omnichannel communication and technical issue resolution, often requiring technical skills. Customer Support Specialists provide direct customer service, typically in retail or call centers, with less emphasis on technical tools. The comparison highlights Ujet's role as a tech-enabled support platform versus the more general customer service role of a Customer Support Specialist.
What are some common challenges faced by customer support agents at Ujet, and how are they addressed within the team?
Customer support agents at Ujet often encounter challenges such as managing high volumes of support requests, adapting to rapidly evolving software features, and maintaining high-quality interactions with customers under pressure. To address these challenges, Ujet fosters a collaborative team culture where agents can rely on each other and escalate complex issues to specialized teams. Regular training sessions, access to a comprehensive knowledge base, and open communication channels with supervisors help agents stay informed and supported in their roles.
What are the key skills and qualifications needed to thrive as a UJET Customer Support Specialist, and why are they important?
To thrive as a UJET Customer Support Specialist, you need strong problem-solving abilities, excellent communication skills, and prior experience in customer service, often with a high school diploma or higher. Familiarity with CRM platforms, UJET’s cloud contact center tools, and ticketing systems is typically required. Patience, active listening, and a customer-centric mindset help individuals excel in resolving issues and building rapport. These skills are crucial for delivering efficient, high-quality support and ensuring customer satisfaction in a fast-paced environment.
What is a Ujet and what do they do?
Ujet typically refers to a company specializing in customer support solutions, particularly cloud-based contact center platforms. They provide tools for businesses to manage customer service across various channels such as voice, chat, and social messaging. Ujet's platform often incorporates AI-driven automation, advanced analytics, and integration with other business tools to deliver seamless customer experiences. Their solutions aim to improve efficiency, agent productivity, and customer satisfaction for organizations of all sizes.
More about Ujet jobs
What job categories do people searching Ujet jobs look for? The top searched job categories for Ujet jobs are:
Full-time
Medical, Dental, Vision, Retirement
Posted 14 hours ago
Job description
About Us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
If you do not see an opening that matches your skills and experience, feel free to send along your resume and we will reach out should an opportunity matching your skills and experience become available.
UJET is an Equal Opportunity Employer
UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
If you do not see an opening that matches your skills and experience, feel free to send along your resume and we will reach out should an opportunity matching your skills and experience become available.
UJET is an Equal Opportunity Employer
UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
- Impactful Work: Be at the forefront of innovation, directly shaping the future of customer experience.
- Dynamic Culture: Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
- Comprehensive Benefits: Medical, dental, vision, 401(k) plan, wellness benefits, and more.
About UJet
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
San Francisco, CA, US
Year founded
2015