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Ucc Jobs in Washington (NOW HIRING)

DecisionPoint | Cortek

UCC Supervisor

Alexandria, VA · On-site

DecisionPoint seeks a UCC Supervisor to oversee public-facing contact center operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD)

Centuria

UCC Supervisor

Alexandria, VA · On-site

UCC Supervisor Location: Alexandria, Virginia Company/ Program Description: Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific ...

Katten

Real Estate Paralegal

Washington, DC · Hybrid

Additional responsibilities may include, but are not limited to, the review the review and preparation of UCC filings, review and abstract of leases/estoppels/SNDAs, and other tasks related to ...

Katten

Real Estate Paralegal

Washington, DC · On-site

Additional responsibilities may include, but are not limited to, the review the review and preparation of UCC filings, review and abstract of leases/estoppels/SNDAs, and other tasks related to ...

Varsity Tutors

Contract Law Tutor

Fairfax, VA · Remote

$18 - $40/hr

Guides students through analyzing offer-acceptance patterns, identifying consideration issues, applying UCC versus common law rules, evaluating defenses to enforcement, and calculating expectation ...

Varsity Tutors

Contract Law Tutor

College Park, MD · Remote

$18 - $40/hr

Guides students through analyzing offer-acceptance patterns, identifying consideration issues, applying UCC versus common law rules, evaluating defenses to enforcement, and calculating expectation ...

Varsity Tutors

Contract Law Tutor

Washington, DC · Remote

$18 - $40/hr

Guides students through analyzing offer-acceptance patterns, identifying consideration issues, applying UCC versus common law rules, evaluating defenses to enforcement, and calculating expectation ...

Varsity Tutors

Contract Law Tutor

Bowie, MD · Remote

$18 - $40/hr

Guides students through analyzing offer-acceptance patterns, identifying consideration issues, applying UCC versus common law rules, evaluating defenses to enforcement, and calculating expectation ...

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All JobsUcc JobsUcc Jobs in Washington

Ucc information

See Washington salary details

$72.5K

$128.9K

$156.9K

How much do ucc jobs pay per year?

As of Aug 13, 2026, the average yearly pay for ucc in Washington is $128,855.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,400.00 and $146,100.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a Unified Communications Consultant?

To thrive as a Unified Communications Consultant, you need a solid understanding of networking, VoIP, telephony systems, and typically a degree in IT or a related field. Familiarity with industry platforms such as Microsoft Teams, Cisco Unified Communications Manager, and certifications like CCNA Collaboration or Microsoft Certified: Teams Administrator Associate are highly valued. Strong analytical thinking, problem-solving abilities, and excellent communication skills set top consultants apart. These skills are crucial for designing, implementing, and troubleshooting unified communication solutions that optimize business collaboration and productivity.

What is a UCC?

UCC jobs typically refer to positions related to the Uniform Commercial Code (UCC), which is a set of laws governing commercial transactions in the United States. Professionals involved in UCC roles often work in legal, financial, or administrative capacities, handling tasks such as filing UCC financing statements, managing secured transactions, and ensuring compliance with relevant regulations. These jobs can be found in law firms, banks, lending institutions, and corporate legal departments. UCC specialists help protect the interests of lenders and creditors by properly documenting and maintaining security interests in collateral.

What are common challenges faced by Unified Communications and Collaboration professionals, and how can they be addressed?

UCC professionals often encounter challenges such as integrating new communication tools with legacy systems, ensuring seamless user adoption, and maintaining robust security across platforms. Addressing these issues typically involves staying current with technology trends, collaborating closely with IT and end-users, and implementing thorough training and support programs. Strong project management and proactive communication with stakeholders are key to overcoming these challenges and ensuring successful UCC deployments.

What is the difference between Ucc vs Security Technician?

AspectUccSecurity Technician
Required CertificationsTypically requires alarm system and security certificationsRequires alarm and security system certifications, often similar
Work EnvironmentMonitors security systems in control rooms or remotelyPerforms on-site installation, maintenance, and repair
Employer & Industry UsageCommon in security monitoring centers, alarm companiesFound in security service providers, installation companies
Work FocusMonitoring and responding to security alertsInstalling, troubleshooting, and repairing security systems

Ucc professionals primarily focus on monitoring security systems and responding to alarms, often working in control rooms. Security Technicians, on the other hand, handle on-site installation and maintenance of security equipment. Both roles require similar certifications and are integral to security services, but their daily tasks and work environments differ significantly.

What are popular job titles related to Ucc jobs in Washington? For Ucc jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Ucc jobs in Washington look for? The top searched job categories for Ucc jobs in Washington are:
Ucc jobs near you
Infographic showing various Ucc job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $128,855 per year, or $61.9 per hour.

UCC Supervisor

DecisionPoint | Cortek

Alexandria, VA • On-site

Full-time

Re-posted 17 days ago

Job description

DecisionPoint seeks a UCC Supervisor to oversee public-facing contact center operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD). 

This role is responsible for overall project management of complex, multi-task contact center operations supporting high-volume inquiries from the general public across multiple communication channels. The UCC Supervisor ensures service quality, workforce management, operational efficiency, SLA compliance, and continuous service improvement within a structured federal IT environment. 

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

*Please Note: This requisition is contingent upon contract award.*


  • Responsible for overall project management of complex, multi-task IT contact center operations. 
  • Plan, organize, and manage groups of employees engaged in technical and customer service duties. 
  • Provide administrative and technical direction to personnel and work without supervision. 
  • Possess corporate authority to recruit, hire, terminate personnel, and commit corporate resources in support of contract performance. 
  • Coordinate approved task orders and ensure that all services meet required schedules and/or production standards. 
  • Establish improved procedures and controls, where necessary, to ensure that all services meet schedule, production, and quality requirements. 
  • Provide customer representatives with the status and activities of personnel covered under the contract. 
  • Respond to administrative or technical requests from Government customer representatives. 
  • Apply continuous evaluation and control measures to ensure operational effectiveness and SLA compliance. 
  • Oversee Customer Service Representatives (CSRs) handling public inquiries via phone, email, and web-based platforms. 
  • Ensure compliance with approved scripts, knowledge articles, and email response templates. 
  • Monitor Automated Call Distribution (ACD), Interactive Voice Response (IVR), and Customer Relationship Management (CRM) systems. 
  • Manage documentation and case tracking within CRM platforms. 
  • Oversee workforce forecasting, call pattern monitoring, and real-time schedule adjustments. 
  • Ensure compliance with UCC training program modules and onboarding requirements. 
  • Conduct quality assurance reviews and trend analysis to identify operational improvement opportunities. 
  • Collaborate with Government stakeholders to enhance automation capabilities, including AI-enabled virtual agent solutions.

Clearance Requirement 

Ability to successfully obtain and maintain a Tier 1 Investigation (Low Risk). 

Education (Required) 

BA/BS in Computer Science, Engineering, Mathematics, Business, Management, or equivalent. 

Experience (Required) 

Five (5) years of experience in a high-volume contact center supporting the general public. 

Demonstrated experience managing multi-channel customer support operations including phone, email, and web-based platforms. 

Experience overseeing workforce management, SLA adherence, and performance reporting within a structured service environment. 

Technical Knowledge (Required) 

  • Contact center operations management 
  • Customer Relationship Management (CRM) systems (Salesforce or similar) 
  • Automated Call Distribution (ACD) and Interactive Voice Response (IVR) systems 
  • SLA tracking and performance reporting 
  • Workforce management and call pattern monitoring tools 
  • Quality assurance and customer service best practices 

Certifications 

Preferred: 
One or more Help Desk Institute (HDI) certifications or formal training from the International Customer Management Institute (ICMI) or similar organization 

Skills 

  • Public-facing customer service leadership 
  • Team supervision and performance management 
  • Operational oversight of high-volume environments 
  • Workforce forecasting and scheduling optimization 
  • Quality assurance and continuous improvement 

    Apply