Twitter Software Engineer Remote Jobs in Jackson, MS

Job Overview:

Pay Range $60hr - $65hr

Requirement/Must Have:

• Applicants must have at least 5+ years of experience with automated system for determining benefits for SNAP, TANF or E&T.

Responsibilities:

• Candidate must have experience serving as primary point of contact for users experiencing help desk related issues.
• Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation.
• Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project.
• Experience in interacting with DHS program areas and technical staff regarding business and information technology needs.
• Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.
• Experience with escalating issues and identifying complex or recurring problems and escalate them to supervisor/manager for resolution.
• Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.
• Critical-thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.

Nice to Have:

• Proficiency with JIRA (documented change system).
• Proficiency with Windows applications.
• Certified Professional Business Analyst.

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities