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Business Development Coordinator – Service Department Goodson Acura | Dallas, Texas | Full-Time

About the Role

Goodson Acura is looking for an energetic and customer-focused Business Development Coordinator to join our service team. In this role, you'll be the first point of contact for our customers — connecting them with the right resources, scheduling service appointments, and ensuring every interaction reflects the Goodson Acura standard of excellence. If you thrive in a fast-moving environment and love building relationships, we want to hear from you.

Benefits & Perks

• Dollar-for-dollar 401(k) match; eligible employees may begin contributing after 90 days of full-time employment — no open enrollment required
• Free Direct Primary Care ("Concierge") doctor
• Earn up to 4 weeks of paid vacation, with the option to cash out
• Paid Bereavement Leave
• 5 Paid Holidays plus one additional floating PTO day
• Employer-paid Life Insurance
• Employer-paid Long-Term Disability
• Tuition reimbursement up to $1,000/semester for courses toward a two-year degree or equivalent (pre-approval required; recipient must remain with the company for 12 months following the final reimbursement payment)

Employee Recognition & Milestones

• Annual service bonus: $50 per year of service, presented in cash by the owner
• Annual Thanksgiving turkey, presented by ownership and leadership
• Thanksgiving and Christmas lunches hosted at the dealership
• 5-year anniversary: custom gold ring (white or yellow gold) with the company name
• Every 5 years thereafter: two diamonds added to your ring
• 25-year milestone: Rolex watch
• 30-year milestone and beyond: silver bar awarded annually

What You'll Do

• Handle inbound calls and conduct outbound outreach to schedule service appointments and drive department traffic
• Maintain accurate and up-to-date customer records in our CRM and database systems
• Follow up with customers after service visits to gauge satisfaction and reinforce loyalty
• Safeguard customer data by consistently adhering to information security protocols
• Resolve customer questions, concerns, and complaints promptly — escalating when appropriate
• Connect customers with the right department or team member to meet their needs efficiently
• Deliver professional, courteous service via phone and electronic communication
• Take initiative in resolving customer experience issues before they escalate
• Help manage customer flow to reduce wait times and streamline the service process

What We're Looking For

• High school diploma or GED required
• At least one year of experience in a customer-facing role
• Strong interpersonal and communication skills — written and verbal
• Comfortable navigating computers, software platforms, and digital tools
• Self-motivated with the ability to set goals and consistently meet them
• Strong time management skills and a polished, professional demeanor
• A genuine passion for helping people and a positive, team-oriented attitude
• Ability to manage multiple tasks and priorities simultaneously

Equal Opportunity Employer

Goodson Acura is proud to be an equal opportunity employer. We are committed to fostering a diverse, inclusive, and welcoming workplace for all. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, or any other characteristic protected by applicable law.