Triage Associate Jobs in Toronto, ON (NOW HIRING)

As an FIU Alert Triage Associate, you will have the opportunity to play a critical frontline role in protecting Manulife and its customers from financial crime, money laundering, terrorist financing, and reputational risk. By conducting timely and effective reviews of AML alerts, transactions, and name screening results, you will contribute directly to the FIU's mission of maintaining a strong compliance program and safeguarding the integrity of our businesses across Canada.

This role offers exposure to a broad range of AML/ATF activities, products, and business lines, providing valuable experience in financial crime risk management while developing investigative, analytical, and regulatory compliance expertise. It is an excellent opportunity for someone looking to build a career in AML, gain insight into complex financial crime typologies, and make a meaningful impact within a collaborative and purpose-driven team.

Position Responsibilities:

• Conduct first-pass AML assessments of alerts and transactions to identify irregularities and potential suspicious activity across Manulife Bank and other business segments.

• Review initial assessments of daily Name Screening alerts, including Politically Exposed Persons (PEP), sanctions, and country risk alerts, to identify and mitigate potential risk exposure.

• Investigate incoming foreign wire transfers and third-party payments on a regular basis, including assessing transaction origin, relationships between parties, and source of funds.

• Prepare and submit FINTRAC regulatory reports within prescribed timelines to ensure compliance with regulatory requirements.

• Apply AML guidelines and perform enhanced due diligence for higher-risk clients, including Politically Exposed Persons and other high-risk categories, in accordance with regulatory expectations.

• Review Risk-Based Due Diligence reports and create high-risk cases for further review and ongoing monitoring.

• Maintain accurate case management, documentation, and record-keeping in accordance with regulatory and audit requirements.

• Protect sensitive customer information by adhering to established confidentiality, data security, and data integrity standards.

• Provide administrative and operational support to the team as required.

Required Qualifications:

• Minimum of 1 year of experience in AML/ATF or a related field.

• Completion of post-secondary education (e.g., diploma, associate degree, or certification) in a relevant discipline.

• Experience in the banking and/or insurance industry is preferred.

• Strong analytical skills with the ability to interpret and assess transactional and client data.

• Effective written and verbal communication skills.

• High attention to detail with a strong focus on accuracy.

• Ability to adapt to changing business needs and work within tight deadlines.

• Proficiency in Microsoft Office Suite, particularly Excel.

• Strong organizational and time management skills.

• Demonstrated ability to work independently and collaboratively within a team environment.

• Experience with AML/ATF case management and reporting systems is considered an asset.

• Understanding of AML/ATF regulations is an asset.

• Knowledge of Manulife products, processes, and systems is an asset.

Preferred Qualifications:

• Strong analytical thinking and problem-solving skills

• Maintains a high level of accuracy

• Communicates clearly and effectively

• Manages time efficiently to meet deadlines and consistently achieve production standards.

• Adapts quickly to changes in regulations, procedures, and systems.

• Collaborates effectively with AML analysts and team members to support team objectives.

• Works independently with accountability while managing multiple priorities.

• Maintains strict confidentiality and protects sensitive customer and organizational information.

• Utilizes technology and systems effectively to support AML processes and workflows.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, OntarioHybrid

Salary range is expected to be between

$43,875.00 CAD - $73,125.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.